07/29/09

Long wait, poor customer service

by RedRose

I had a bad experience here and will not go back. I had to wait longer than expected, heard other people in the lobby complaining, and was not treated with courtesy by the employees.

In addition, the mechanics recommended services that I didn't need. I took my car to a place on Wake Forest Road, paid half the price and got much better service.

07/29/09

you can TRUST these guys!

by koolkat1231

This is my 3rd vehicle that I've trusted SpeeDee to work on. These guys are fantastic and will never push you to buy something you don't need. They are great at suggesting what you may want to think about and can help you prioritize those as well.

The staff is so great to work with. I just had the oil changed and got a belt replaced on my jeep wrangler. I worked with Lee Forte and he was the utmost professional.

special note to all my fellow single ladies out there: it is so hard sometimes to find a good place that won't rip you off just because we're girls. Again, this is my 3rd vehicle with them and I have never, ever had any issues with the staff, quality of work, or prices. (Ok, we all want lower prices...ha ha).

Give them a chance, you will not be disappointed.

• Pros: fast service, reliable service, knowledgable staff

07/28/09

Great!

by andy3

These guys are great. I've worked with Lee a few times and he always been very helpful. They do a great jobs offer coupons if they have any available. No pressure sales tactics which is nice. Would highly recommend to anyone.

• Pros: great service

07/21/09

Rude, obnoxious manager

by eyp06

"The only problem I have had with them is a man there who is always in regular clothes and not the SpeeDee attire, not sure who he is, has a bad mouth. He may be a manager or owner but he doesn't act like it. I have 2 children with me most of the time and I have heard him yelling before and cursing when he is doing it."

-Anne_Sclater

I agree with Anne. The manager's name is Armundo and he is extremely rude. He definitely needs to be dealt with. The owner really needs to get serious about Armundo's arrogant behavior. I suppose Armundo expects people to tolerate his behavior then sit back and be silent about it.

Under Armundo's supervision, Speedee managed to put the wrong oil filter on my car which resulted in my motor being blown up 3 days after the oil change. That's right, my motor blew up. Did Armundo apologize? No. Not once.

These guys also oversell and overcharge women.

• Cons: Ladies, beware

01/04/09

In and out!!!!! VERY CLEAN....... VERY PROFESSIONAL!!!!! NICE TV.............................

by audi101

First time customer. I found out about this place on-line and decided to check it out. Professional staff. Clean facilities. I was in and out in no time at all. I love the windows so I can see what is going on. Very thorough ....I highly recommend!!!!

Great location next to Snoopys hot dogs and good berries ice cream....

• Pros: Very professional....friendly staff!!!! Excellent location

01/03/09

Best of the Best

by AMSOIL4LIFE

I have been a regular customer at SpeeDee in Raleigh, NC for many years now. I swear there is nothing these guys can't handle. From oil changes to the brakes on my car and even replacing a broken window regulator, they truly take care of my every automotive need. Most recently, they have added a lot of higher end products and services to their roster, including a full line of AMSOIL products which I highly recommend to anybody who cares about their vehicle. Next, SpeeDee is probably the cleanest most organized shop in Raleigh. The service advisers are very informative and seem to really care about the customers needs. Anyway, what more can I say? I think they are the best of the best when it comes to my vehicles and I wouldn't go anywhere else.

• Pros: Clean, employees who care, excellent service

12/18/08

Trustworthy mechanic/place to do business!

by TallPaul36

Wow, this place is wonderful. I had a check engine light come on in my 2001 Mazda 626. Just to educate myself I look at owner's manual knowing I have to take it to a mechanic. I notice I need new spark plugs and fuel filter changed. Speedee used my parts with no complaint, did a diagnostic check, all for only $115. Other places charge $85 JUST for diagnostic check before any repairs are even STARTED. This place diagnostic/changed spark plugs/changed fuel filter/FIXED the trouble code all for $115. They offered friendly advice about future concern, and thanked me for my business. What a trustful place to do business, THANKS to Darnell and Armando!!!!

• Pros: Great place to trust you car care.
• Cons: None.

09/22/08

Fast service, excellent prices for the money, knowledgeable staff

by Anne_Sclater

I have been bringing my car to SpeeDee for a couple of years now and they always have good service. They have a very knowledgeable staff and an excellent mechanic who has done a lot of work on my cars and friends. There is an African American man who works under the cars handling the filters and draining and such, who is by far the best person there besides the mechanic. Everyone asks him for help if they need that I have seen. He knows filters by heart and is very very fast. I have heard his co-workers ask hm what filter a car is and he just calls it out. Now that is a dedicated worker! They also have a pretty new staff, the black man and the mechanic are the only ones that have been there for a while I think. The new ones a very good and they caught on quick. There is a man with a country accent and a red head that always check and reccomend things like they should be doing. I have watched them before and they always make sure that the things are done right and everything is done. Nobody there reccomends things that don't need it. The only problem I have had with them is a man there who is always in regular clothes and not the SpeeDee attire, not sure who he is, has a bad mouth. He may be a manager or owner but he doesn't act like it. I have 2 children with me most of the time and I have heard him yelling before and cursing when he is doing it. I personally do not like my children to hear that but it's not a regular thing we hear and the service is great so I keep coming back. Other than that the service is great and I will be coming here for years to come!

• Pros: Service, Price, Knowlegable Staff
• Cons: 1 employee there with bad mouth and attitude

07/30/08

Great Service

by no1statefan

These guys always do a good job and they get it done fast! I've never had any problems. I get my oil changed and maintenence on all of my vehicles here. They follow through on time frames and always give options when service is needed rather than trying to get you to spend every last dollar you have.

• Pros: honesty, service
• Cons: none

05/27/08

Don't waste your time or money anywhere else..........By far the best full service shop in town...WOW!!!! Thanks guys

by appfootball

I was greeted right away. Before I could even sit down they were already done. They checked my entire car out for free. These guys are great. They never try to upsell me on stuff. They only tell me if I really need it. Very honest. Nice lobby. Professional staff.

Try and see for for yourself. I will never use anyone else. Not even on my mercedes!!

Dealers and other "quick lubes" cannot compare.

• Pros: service...speed........very honest.. Thanks..and great location
• Cons: no