Diamonds Bridal
(919) 875-1283
1606 A5 N Market Dr
Raleigh,
NC
27609
35.8416
-78.6105
Neighborhood: North Hills
Reviews & Ratings for Diamonds Bridal
60 reviews
What users are saying:
Showing 1-10 of 60 reviews
Rude and impersonable owner!
by comeonseriously
March 17, 2009
The owner has a serious personality disorder! Instead of greeting customers when they walk in the store, he ademately insists they put on a pair of white gloves. Not a "hello", not a "welcome to Diamonds", not even a "what is it that I can help you with today"....just the same repetitive montrum..."EVERYONE MUST WEAR WHITE GLOVES WHILE YOU'RE IN THE STORE!!!" I paid $300 for a bridesmaid dress and when I ordered it over the phone I specifically asked if the alterations were included with the price of the dress and he said "Yes." However, when alterations were completed he wanted to charge me $60 bucks. I asked him for a price list of alterations/fees but he told me it would be impossible to have such a list. I have no idea if he pulled that price out of his *** or what....for all I know he could've completely ripped me off. But either way, he suddenly had selective memory loss-in that he forgot he had told me the alterations were included with the price of the dress. When I questioned him about the $60 dollars he proceded to loose his temper in front of the many customers and chewed me out right there on the spot-telling me that I called him "a th**f."(rhymes w/ leaf) Those were his words-not mine. He has absolutely no business sense and no clue about customer service!!! He is very impersonable and only cares about his precious gowns and little white gloves.
- Cons: Owner is a hothead, services over-priced
WONDERFUL EXPERIENCE!
by KathyandMolly
February 24, 2009
My daughter & I, along with 2 very close family friends, arrived a bit early for our appointment but our consultant, Susie, was ready to help us immediately. The store was busy with prom dress buyers & their friends & moms, along with a couple other brides with moms trying on dresses. All the consultants, including the owner, were gracious, helpful, patient & kind with all. After many gowns and narrowing our choices down to "3", my daughter tried on each dress again for us to pick our "favorite." There was not pressure or pushiness to buy, just a lot of time & work on the workers' behalf to make a bride feel special & beautiful. The next day the bride, daddy & I went to another location that carried a differnt brand of dress we were interested in. Afterwards, we wanted the bride's daddy to see what we saw the previous day so we called Diamond's & Susie told us to definitely come back in. She and the owner were ready for us! When trying on "the" dress, they chose jewelry & hair comb and dressed her in that too and then did the "WOW" factor by turning off all the lights except the running light. Our bride just glistened! It was incredible. The price of the gown is very reasonable. Susie had asked for the bride's "budget" & she only showed us gowns in that price range. We looked at the dress on line & the pricing is the same. We could not have received better customer service, personal attention and making the experience of trying on dresses more exciting. Thank you, ladies, for all you do. You have a special gift and talent. We appreciate your service.
100% Recommended
by bcoore
January 21, 2009
Being in the customer service industry myself and having a very poor first bridal gown shopping experience at another boutique, I was very pleased at the level of service I received from both Anna and Sharon. They went above and beyond to make me feel special and get me the dress I needed in the short amount of time I needed it in. Also, they offered me $200 less than a competing boutique in Raleigh. There is not a great deal of selection in the store, but they can get you what you need from the vendors they carry. It is a very select store, so if you're looking for quality and wonderful service, then go to Diamonds.
- Pros: Exclusive and wonderful quality dresses and service
- Cons: Limited selection in the store
Nice but not great
by lizzy6581
November 22, 2008
The place had a variety of gowns and were pleasant to you. They give individual attention since you have to set up an appointment. I was trying on bridesmaid dresses for a wedding in the summer so I had to pay them $10 to try on since I was not going to be buying the dress there but somewhere else. The only problem was they did not have the dress I really wanted to try on after the owner (I believe) told me they did carry the gown. The owner made some derogatory comments about other bridesmaid dress lines she didn't have to try on that my sister (the bride) liked. My sister was not there but I felt that was an awkward comment to make and she was weird about the sizes of the dresses and their cuts.
- Pros: Individual attention
- Cons: a bit condescending to the customer and her employees in front of customers
HORRIDLY OVER-PRICED, Rip-offs of designer labels, VERY RUDE service from ANNA
by FuquayEditor
October 15, 2008
I visited this store while shopping for my wedding gown. I found the exact same style gown at Diamonds for double the price of another boutique where I ended up buying the gown. My gown was a limited version from Private Label By G. Anna at the store denied that it was a Private Label gown - she insisted that it was custom made for her store - an obvious fabrication since I communicated with Private Label about the gown and bought it with a Private Label label at the other store. I found Anna to be rude and condescending and not at all concerned with delivering quality customer service - NOT TO MENTION THE OUTRAGEOUS Prices!
My guess is that the store posted all these positive reviews below themselves.
Anna also represents Duke's Tailors - another huge rip-off, don;t bring your wedding gown there! See the review I posted for the horrible, incompetent service I received there (I didn't realize the 2 stores (diamonds and duke's) were connected until it was too late!
LEARN FROM MY MISTAKE!!
- Pros: none
- Cons: horribly over-priced, double-priced gowns, rip-offs of designers, incredibly RUDE service
Correction
by Bridalbliss08
September 25, 2008
Correction to the previous post -- "are we talking about the same place...":
Diamond's Bridal charges a "try-on" fee for anyone who has not already ordered attire from there. For example, if you bought your wedding dress from Diamonds, and your bridesmaids come in and want to try on bridesmaids dresses, there is no charge. Vice versa, if your bridesmaids all ordered from there and then you, as the Bride, would like to try on wedding dresses, then there is no charge.
However, if you are a Bride and no one in your wedding party has ordered from Diamonds yet, you may be charged. Likewise, if any of your bridesmaids want to try on dresses there and noone in the wedding party has ordered, then your bridesmaids will be charged.
If this is not the case in your situation, then luckily, they were able to bend the rules for you.
I wanted to make sure to clarify so that people have proper expectations.
- Pros: Cheap prices
- Cons: Rude Customer Service, Bridal Dress Experience ruined
Great service and prices
by ae48691
September 21, 2008
While I did not purchase my wedding dress at Diamond's my mother, sister, and bridesmaids have purchased their dresses here and it's been a positive experience. My bridesmaids and I went to bridal mart in Burlington and found the dresses they wanted. I went to Diamond's with my mom to show them to her and low and behold, they were cheaper at Diamond's. I was truly surprised they were less expensive there than at an outlet.
I also tried on wedding dresses and while I didn't find "the one" I did think Anna and William provided great customer service.
To the person who found the store to be dusty and having a $10 "try-on" charge.... are you sure you're talking about the same place? We've been in twice to try on wedding gowns and twice to try on Mother of the bride and a dress for my sister and haven't been asked to pay a fee. You do need an appointment though.
Happy Customer by Diamonds Tailors j. at InsiderPages
Contributor
August 31, 2008
Best Bridal Shop in town. If you are looking for high quality couture gowns, you have found the store. Just make an appointment and check them out, you'll be glad you did
Best Bridal Store In Town
by shhuyler1
August 19, 2008
I wanted to make a comment about the woman that brought her daughter, with (2) two children in a stroller with out an appointment and said that she saw the sign that said no strollers or children but decided to come in anyway, and she did not see on their web site appointments only. Well, their web site clearly states appointments "ONLY" Soooo as Jeff Foxworthy would say, "There's your sign."
The reason I am writing this is that I had read this and realized the stupidity. So I made an appointment and met two of the nicest people in the world that are helping me with my wedding. I am sure that there was just a misunderstanding or someone was just having a bad day. I feel sure if they had made an appointment with no children it would have been different.
- Pros: Great service, listens to you
Closed during time of my appointment
by bride1984
July 23, 2008
I live over an hour away from Diamond's but was in Raleigh all day last Saturday with my maid of honor from out of state who was in town. I made an appt. with Diamond's earlier that week. I arrived 10 minutes prior to my appointment to find a sign on the door saying they are closed until Tuesday because they are "at the show". There was another woman waiting outside saying she wasn't told anything about this either. Needless to say I was extremely disappointed and floored that they would do this without contacting me. When I set the appt I was asked for my name and phone # so they could have easily picked up the phone to call me. I'm glad this happened now rather than later if I were to purchase a gown there. Terrible customer service!!!
- Pros: nothing
- Cons: everything
