09/26/06

Worst Service Department Ever

by magirl

We have had our 2002 Ford Explorer with 50,000 miles in the Service Department ever week for the past three weeks. We pickup the vehicle and the problems are not fixed. I swear they do trial and error diagnosis. Each time the same syptoms have a different solution at a cost.

Avoid Fords. Avoid Crossroads Ford Service Department.

• Pros: Convenient Hours
• Cons: Horrible Service Team

09/19/06

Evasive sales manager (Greg) in used cars

by squeak777

I called reference a truck advertised in the newspaper and spoke with the used car/truck mgr. I asked him about a warranty on used vehicles and he said they did not give one, but I could purchase one. I told him that other dealers I have dealt with in the past normally offer a 30 day warranty on newer used vehicles. He stated they did not as they are such a high volume dealer. He was evasive on some of the other questions I asked. He kept saying, "come on in and we can talk about it". I found the same type vehicle I was inquiring about at another dealer for a cheaper price and a no cost 30 days warranty to got with it.

11/28/05

DEALERSHIP IS A FRAUD!!!

by jr_motorhead

Took my Trailblazer in for one of their GREAT DEALS...What a joke!!! They offered me $4500 less than trade in value for my truck!! Then turned around and gave me their grand deal. Marked their vehicle up to sticker price then took the $5000 rebate off which the dealership keeps. You get a better deal going to another dealership and haggling a little..Plus will get a lot more for your trade...Went to a dealership in Graham and got a lot more for my trade and a better deal on the SUV...Don't buy into the TV hype...Their is a reason they can afford to advertise so much!!!

• Pros: None
• Cons: Pushy Sales, Horrible Deals

07/13/05

Trade-in Amount

by dorisnjo

Overall would recommend dealership. Staff is friendly. Bought 2005 Expedition 12 days ago. Traded 2000 Expedition purchased new. Pleased with offer except for trade-in amount. Given $1800.00 LESS than Blue Book value for "Fair" trade-in. My trade-in was in excellent condition. Tires had 6000 miles. Told they could not ask more than $8000 for "old" model. Checked inventory of used cars. They have my Trade-in listed for $13,995. Ffeel they did not tell the truth. They want me to give them highest rating when I get review of thier service. Feel maybe I shouldn't give them all high marks because of deception. Trusted what they told me at time of purchase of new model. Feel I was told outright lie. Would recommend dealership but would not accept low offer for trade-in. Know what the "Kelly Blue Book value is "before" you shop with this dealership.

• Pros: courteous, good parking, refreshments
• Cons: deceptive, trade-in too low, be truthful

11/02/02

Omar's Rating

by Protius13

I had a pretty pleasant experience while purchasing my new Mustang GT at Crossroads Ford. As most of you might expect the sales people are at times a bit too aggressive, but all in all I would reccommend this dealership to my friends. Once I found a sales person that I felt comfortable working with the process was very painless.

05/28/02

Horrible service

by harleyquinn

I have been to Crossroads Ford off and on in the past year and two months that I have owned my brand new Ford Focus and their service is horrible. This past week has been the worst. I have been there 3 times for the same problem. They claim they couldn't find anything wrong with it first and they are claiming that it is fixed now. My car has been towed 3 times in the past week. It is ridiculous. Their horrible service center is just a reflection of the work that their sales center does. If I knew this information before, I would have never bought my car from them and I would have never bought a ford!

• Pros: Inexpensive
• Cons: Horrible service