07/14/09

Pointless

by MickyD

Referred by Phillips. Repairs to my plasma would be more than a new one, I had a day off and made plans to pick up the TV,as I wasn't going to pay over $1000 to repair a 3 yr old plasma, and was told I couldn't, as the "ticket needs to be closed out", I had to reschedule my next day, just to go and collect my tv.

• Pros: none

09/03/08

Absolutely Dreadful Experience

by Triangleatty

Our 3-year-old Samsung DLP TV broke, and CEI is the only authorized service center in the area. Samsung set me up on a Monday for a service call Wednesday afternoon. A CEI tech left me a message on Tuesday morning, which I returned promptly. I spent the rest of the day waiting for a callback that never came. Wednesday morning I called CEI; their internet is down, please call back later. Called back later, they had no record of my appointment (even though they had my Samsung-provided incident number). They'd try to fit me in -- one of their guys would definitely call me within two hours. No call, of course.

Called back at 4:00 that afternoon. So sorry, the technician is running late, he can't come out today, but he's just about done with his current appointment and will call me back within a few minutes. Again, call never comes.

Thursday morning, back on the phone. I tell the dispatcher that I've called several times and can't get a call back, she tells me that it's something I'll have to take up with the technician, because she can't make him call me. Five hours later, I tech finally calls. He's really busy, see, and he doesn't have time to come out for a diagnostic call. Why don't I explain the problem to him over the phone, then he'll order the necessary part and find a slot for me once he has it? And my the way, his labor cost will be over $250 to install a $425 part. I protest the idea of phone diagnosis, but eventually explain my problem, and he tells me what's wrong.

A week later, I finally have the part in hand (on Samsung's recommendation, my husband decided to install the part himself). The tech was wrong. The part we replaced wasn't really the problem. Guess blind diagnosis really isn't the best idea after all.

I can't believe the lack of professionalism and expertise on display here. Samsung will definitely be hearing from me about their chosen service provider.

• Pros: None that I saw.
• Cons: Spent hours on the phone only to receive an incorrect diagnosis and no actual service call.

05/28/08

Why are these guys authorized dealers???????????

by LTLewis53

These guys are a joke... All I would say is that if you want to get you TV fix take it somewhere else.

• Pros: None
• Cons: Seem to be in the business of taking customer hard earned money.

01/10/08

The worst I have ever seen

by ajames123

Is there a zero start option? LOL! This company is almost comical in their ineptness. The list of complaints would take too much time so I will summarize?.in short if you can think of the worst way to treat a customer they are doing it. No return phone calls, people handling case avoid taking calls, missed appointments, no courtesy call to cancel appointment, technical skills questionable. Two no shows for appointments and I must have been an idiot not to confirm with them that they would show up. I mean don?t we all do that for every company? Part not ordered since I had not called them to ask for status. How are they to know to order the part unless I pester them? Plan to be their baby sitter while you deal with this company. If you want a good laugh have this guys do the work, I know I am since I am under warranty. Make sure you document everything that is happening and I have been taking photos of before and after so they don?t try anything.

• Pros: They have an easy name to remember
• Cons: Everything else

08/20/07

AVOID THESE PEOPLE!!!!!!!!!!!!!!

by cackalacky7

Horrendous, to the point of hiring an attorney and starting the process of filing a complain with the state's consumer affairs division. My mother needed her Samsung TV repaired and the Samsung people referred her to CEI. They said they'd do one thing and never did it (repeatedly), they wouldn't return calls, they were impossible to get on the phone and when you did get someone, they would feign ignorance of the whole situation, they'd say they would show up to pick up/drop off the tv and it never happened (again, repeatedly). It took months of wrangling with these jerks. Do not deal with CEI.

• Pros: zero
• Cons: they are jerks