Victorian Rose Bridals
(919) 833-1898
122 Glenwood Ave
Raleigh,
NC
27603
35.7821
-78.6474
Neighborhoods: University, North Boylan
Reviews & Ratings for Victorian Rose Bridals
95 reviews
What users are saying:
Showing 1-10 of 95 reviews
Lucky Find!!
by jakmeyer
September 23, 2002
This boutique is wonderful for someone like me who gets overwhelmed by high-pressure sales people and excessive racks of stock gowns. I was treated well, and even after going to all the other gown stores, I returned to Victorian Rose, where I found my dream dress. Alterations were professionally completed, and I did not pay until I was satisfied. If you decide to order one of the beautifully constructed hand-sewn veils (LOVELY and ELEGANT), order well in advance. My veil almost didn't make it in time for the portrait...panic attack waiting to happen, but my fault, not the staff's fault.
Don't spend your money here!
by NCSU09
May 13, 2009
After a friend of mine ordered her wedding dress from here, the customer service went downhill. I was referred here for my bridesmaid dress, and after talking on the phone several times, and being measured in the store itself, everything was still wrong. They did nothing to try and fix it, nor offer to pay for anything. After they have your money, you can expect nothing from them!
- Cons: Awful Customer Service
Don't expect much after they have your money
by JLM07
May 04, 2009
Well, my first experience was GREAT! The owner, who everyone seems to dislike, was the one who helped me during my first visit. I thought she was great and I found the perfect dress. I liked the place so much I ordered my bridesmaids dresses there too. Then it all went downhill. After waiting 5 mths I go for my first fitting & they've ordered the wrong dress! The owner didn't even acknowledge it. When I called in the next day to see what they were going to do they blew it off like it wasn't a big deal. Told me I'd have my new dress in a week. A month later (during which I had to call in check in - they never called me) it finally came in. When I went to try it on I realized they ordered a size smaller than they were supposed to. Again, no apology - just a "no big deal" attitude. When the bridesmaids dresses came in one of those was the wrong size...again, no big deal. I called to let them know I was coming to pick up the dress & when I got there they told me they didn't have a room but for me to go home, try it on and if I had any problems to bring it back. Seriously, I'd already been back a dozen times because of their screw ups! They were great early on but once they had my money it was as if they didn't have time for me. They have great dresses if only they'd put a little more effort into customer service!!
- Pros: The dress
- Cons: Service & lack of attention to detail
NOT GOOD!
by PretzelLady
April 01, 2009
First of all, I have never felt compelled to write a review, however I feel that one is necessary. And for the record, I don't know who the owner is and I have nothing personally against them. I'm just a soon-to-be-bride that had a bad experience and I will not be doing business at Victorian Rose. I made an appointment and on the phone the girl made one thing clear: that my appointment could only last ONE HOUR. That is fine, but it did leave a bad taste in my mouth. I got there on time because I knew I would have to rush. I was so excited because it was my first time trying on wedding dresses!! Do they care that trying on dresses is special for the bride? Hell no, they don't!! After 20mins of browsing through dirty, gross dresses, I was told that my consultant was running a bit behind (and there was some lame excuse given, quite frankly I was lied to). When she asked if I had found any dress, I told her, "yes, I did find one in the center." The girl looked at me like I was crazy and said, "Only one?! Ah......okay." Well, I am sorry for not being worth YOUR time! I didn't want to try on those dirty dresses anyway because they look stank and contaminated!
- Pros: Pretty Building
- Cons: What are the drawbacks?
Trulyblessed08
by Flawless08
January 28, 2009
I just picked up my gown from Victorian Rose Bridals yesterday after having it cleaned and preserved. My experience was wonderful and the customer service was great. The employees asked me to go out here and post because there was an disgruntled employee that kept making false remarks about the owner and her business. I am a true bride and I read the last review doesn't that person know "KARMA" will get them and to watch out..... I hope all brides shop around then try Victorian Rose because you will have a true bridal experience!!!!
THE OWNER IS THIS PLACES DOWNFALL.
by tvl09
January 27, 2009
Well besides it being obvious that the majority of the positive reviews are fake and probably written by the owner, this is probably, no let me change that... IT IS the worst place to shop. I dont even think the owner knows what customer service is and if it werent for the bride wanting specific dresses I would have taken my business elsewhere. You would think if people were dropping thousands in some cases to get these dresses that she would be kissing a#$. I could go on about how much of a b($!* she is but I wont, just stay away from this place unless you want a crappy experience.
- Pros: the owner ruins any pros this place might of had
- Cons: OWNER
Excited new Bride!!
by Bridetoremember
January 24, 2009
I love this salon!! I was just in there this weekend and purchased my gown.. WOW they were wonderful... I had so many of my friends to come to me when I got engaged to tell me how wonderful they were at Victorian Rose. I rarely ever place comments or reviews on this website but I felt after reading Victorian Rose's reviews they were so mixed that I needed to go out there. I will say to their defense since they work so hard to make everyone's experience a wonderful one I loved my experience..
Wish I would have made another choice...
by ladycici
January 05, 2009
I bought my gown, my bridesmaids gown, and my flower girl dresses from Victorian Rose and was very disappointed with the service. The dresses are fine, but every time I went in for something...either placing an order or a dress fitting, I left feeling annoyed and couldn't help but wish I'd taken my business elsewhere. Customer service and knowledge of the staff is seriously lacking. I'm glad I knew exactly what I wanted and did the price research myself on the gowns because they were clueless! Overall...a really annoying experience.
The best place in wake county!
by Hannaloveschocolate
December 31, 2008
I own my own business and I was very impressed with how Victorian Rose Bridals worked as a team to accomadate me. It did not matter which person helped me every time I went in there. They all got what I needed. I have been very stressed out and it puts my mind at ease knowing that these people have it together! I read a review that stated otherwise and I was shocked. I am sure that whatever that lady is talking about was very exagerated!!!!! omg. some people need to chill!
- Pros: great staff and owner!
great experience
by vrbgorgeousbride09
December 31, 2008
i recently got my dress from Victorian Rose Bridals and i have to disagree with the past few reviews that have been posted. I had a wonderful experience while shopping for my gown as well as when I came back for the fittings. I would recommend this store to any new bride who is shopping for her perfect dress!!
love my man! by Charlene T. at InsiderPages
Contributor
December 31, 2008
I had the best experience! I purchased my gown and my bridesmaid dresses from here. I do not know what happened to the other person but it sounds like she keeps complaining.... I feel bad for the owner to have that bride and her family after her! After reading that I had to let everyone know what a great experience I had! I did not have any problems! Don't hesitate. They will make sure everything is perfect!
