11/05/09

Terrible service, mediocre (at best!) food

by imdancerd

I've had more than one really bad experience at this bar, and I now avoid going there pretty much altogether. This place used to be great, but in the past few years the overall quality has gone down. I don't ask for much as far as 'friendliness' in my servers, but I work in customer service and expect for my order to be taken in the first twenty minutes that I'm there and without an attitude. More than once this has not been the case at Harrison's. I've had two or three DIFFERENT waitresses act as though I'm bothering them with my patronage. After the food is delivered, they disappear, even if there are no drinks on the table. They take fifteen minutes to get your drinks after you've finally flagged them down and you have to hunt them in the same way in order to pay your check! It would be hard to put up with this for some really good food, but it has gone down in quality as well as the service. If you're going just for drinks and don't mind being treated like crap, this is the place for you.

• Pros: Two seconds from my house
• Cons: Poor service (attitude and promptness), food

10/15/09

Terrible Service and Poor food

by ierneiw

We used to go to Harrison's with our friends weekly, the food was great (loved the ribeye sandwich with parmesan encrusted tomatos, no longer on the menu) and the service was friendly and decent... NOT ANYMORE! I don't know if they have had a change in management (I have never seen the manager there) and we rarely see the same waitress... even though were there weekly no one ever knew or remembered us. I don't know exactly when the change took place, but I would say in the last 18 months to 2 years. There is no attention to detail with the food anymore, the burgers are still good, but whoever is cooking them doesn't know how to hit the temperature you ordered. We have been testing out new Pubs to go too... we have tried Spirits and Wild Wings and Rings so far... may try that new place on Harrison Blvd where Terroro's used to be... but there is no pleasure in going to Harrison's anymore. The last time we were there we had a friend call and have us order her food for her... she didn't show up for 30 minutes and the food didn't come out until a good 10 or 15 minutes after she got there. Another friend had to go inside to find his waitress and get his credit card back... getting a beer on the patio is absolutely impossilbe, and I have never had a manager come by and check on us... it is unfortunate, the food and service used to be great and the only thing I had to complain about was the cell phone coverage inside! Now they have lost anywhere from 8-10 regulars who came every week. I wish this bar would improve because their location is perfect for us. The only reason I am even giving them one star is because the critique requires it! I hope someone reads this and makes the changes necessary to bring the old Harrison's back.

• Pros: Close to home
• Cons: Service and food

08/15/09

terrible!

by jonas123

a big group of us went to this place a few nights ago and asked one of the asian girls in our group and two of the african american boys in our group to leave. i couldn't believe it. it was clearly obvious that it was for racial reasons. i will never go back to this place again and do not recommend anyone to.

08/05/09

The perfect basic bar

by ck2935

I have been going to Harrison’s for several years now and I have always found it to be a great place to unwind when downing a nice cold beer. They have a great beer selection and the staff is friendly and accommodating. The establishment balances a nice “Cheers” like atmosphere with a non-smoking family dining side and has a varied “Americana” flavored menu which always pleases the hungry customer. The most ingratiating part of Harrison’s though has always been the friendly and reliable service epitomized by people such as Kevin, Susan, Jenn, and Taylor. Not only have they set a high standard of excellence, but the constant stream of repeat clientele speaks volumes of the unique character of this establishment, and the meritorious service of the employees to see that each and every customer is taken care of and has a positive dining and/or festive experience.

• Pros: Beer selection, Service, Food
• Cons: Parking

04/26/09

Great Food

by kb1977

I have been going to harrisons for a long time. It is a great place to hang out with my friends. They have just about everything you can think of, from pool tables, ntn poker(one of my favorite's) and might I add free to play(again one of my favorite's), Bago boards, and the list goes on. Harrison's also has the best food in town. I highly recommend this bar and as for the smoke as everyone has mentioned, ITS A BAR! Yes it would be nice to get rid of the smoke but what can you do. Dont miss out.

• Pros: ample to do
• Cons: Smoke

03/12/09

On borrowed time

by carynativesince75

This place is ALWAYS filled with smoke so don't even think about eating there with the family. The staff is inattentive at best. I've tolerated this place for a while because my friends like it there, but no more. I'm tired of waiting too long for a drink, too long for food, being treated porrly by staff and management AND THE OWNERS!!! This is not a professionally run establishment. The employees drink at the bar after their shift (which is probably why no one else can get any service). The bathroom is CONSTANTLY out of order. This place needs a major renovation, starting with the staff. The food is OK but the burgers are usually undercooked. There are so many other places that are so much better. Don't waste your time on this crappy place. I know I won't anymore!

• Pros: not the only bar in Cary
• Cons: where do I begin...

02/02/09

COOL HANG OUT, AT NIGHT

by SANTANGE1971

ME AND 5 OF MY FRIENDS WENT HUNG OUT AT HARRISONS THIS PAST SATURDAY AFTERNOON TO WATCH THE GAME. OUR WAITRESS WAS ALRIGHT, SHE ONLY FORGOT ABOUT US A BUNCH OF TIMES AND IT WASNT THAT BUSY. AROUND 4 OR 5 IT STARTED GETTING A LOT BUSIER AND AFTER NOT SEEING OUR WAITRESS FOR ABOUT 25 MINUTES, WE FINALLY DO SEE HER AND SHE'S WALKING OUT THE DOOR! FORTUNATELY A NEW WAITRESS STARTED WAITING ON US AND SHE HAD A MUCH BETTER PERSONALITY AND WAS MUCH BETTER LOOKING, BUT SHE HAD NO IDEA WHAT WAS GOIN ON, IT GOT BUSY AS HELL AND IT SEEMED LIKE THEY WERE UNDERSTAFFED, WE WERE GETTING READY TO LEAVE AND WERE WAITING TO GET OUR CHECK WHEN ANTOTHER WAITRESS (I THINK IT WAS THE MANAGER) CAME AND CHECKED ON US TO SEE IF WE WANTED ANOTHER ROUND. SHE ASKED US IF EVERYTHING WAS OKAY AND ACTUALLY SAT DOWN AND TALKED TO US, APLOGIZED SINCERELY ABOUT A DOZEN TIMES AND TOOK A ROUND OF DRINKS OFF OF OUR CHECK. MY FRIENDS WERE INTOWN VISITING FROM CHARLOTTE AND WE TOLD HER WE WERE HEADING DOWN TOWN AND SHE SUGGESTED A FEW PLACES AND INTRODUCED US TO THE LOCAL CAB DRIVER TUBA. I USE TO GO TO HARRISONS A LOT BUT STOPPED GOING BECAUSE OF THE SAME TYPE OF SERVICE WE GOT EARLIER THAT DAY. WE ALL REALLY APPRECIATED THE MANAGER AND SHE TOOK AWESOME CARE OF US. IN THE TIME IT TOOK US TO GET OUR CHECKS, PAY THEM AND GET UP, 4 DIFFERENT WAITRESSES ASKED HOW WE WERE DOING TONIGHT AND ASKED IF WE NEEDED ANYTHING. THE DIFFERENCE IN THE SERVICE AND THE WAITRESSES BETWEEN THE NIGHT AND THE DAY IN THAT BAR IS EXACTLY THAT.

• Pros: HOT WAITRESSES

01/18/09

Greatest Bar Ever

by daitlnstln

The management takes the time to ask about your meal, how the service is, ect. Great food, Great service. Best hangout spot in the area hands down. I am and will be there every night for years to come.

• Pros: Management and Service
• Cons: Place is kinda hidden, must look for it

01/12/09

WORST SERVICE IN THE AREA !!!!!!!!!!!

by Jay999xx

HORRIBLE SERVICE!!!! like most other people here, i will not be returning to harrison's. after an hour of watching the waitresses hanging out talking i finally had to go to the bar to even get my check. keep in mind there was maybe 10 people in the entire place!

Gave it one more chance yesterday and after being served by an incredibly rude young woman on the non smoking side will NOT be returning. EVER. after she screwed up my order she gave me a condecending look when i asked for it THE WAY I ORIGINALLY ORDERED IT!!! the replaced order was simply wiped clean of the offending ingredients (which they didnt even do a good job of) giving no regard to the fact that I ordered it like that FOR A REASON!

I've worked in the service industry for 15 years and have never worked or eaten at a place with as bad an attitude/service towards their PAYING CUSTOMERS.

Maybe these servers are in a bad mood because their lousy service and demeanor isnt earning them many tips. GET A CLUE!!

People would be better served to spend their money at one of the many restaurants around here where the management actually CARES about their customers.

11/30/08

Sit at the bar.

by mijsmtm0715

Sure Harrison's has good food, but the service stinks! I've been there several times and every time it took ages to get acknowledged. Some of the bartenders are friendly and treat you well, but other than that I haven't enjoyed my time there.

I've worked in the service industry for years- So I like to tip well for people that wait on me anywhere I go, but I have to say, I did not do this at Harrison's on the times I had been there.

There's bar that's a 2 minute walk from Harrison's, The Upper Deck where the staff are a lot more welcoming, and I prefer to hang out there.

If you go to Harrison's, definately find a seat at the bar.

• Pros: Parking
• Cons: Service, Atmosphere