08/30/06

AVOID COMPLETELY

by beach_babe31405

I have used this company in the past and I was very disappointed. I had taken my unit in on a Thursday for repair. I was reassured I would get a call in 2-3 business days. I had called to check on the progress of my unit the following Monday. They told me that they still haven't received an estimate. I was concerned, but I left it up to the professionals. So I waited. I finally went in and had spoken to an employee (who was very grungy looking, REAKED of cigarette smoke and had a VERY HORRIBLE attitude) to check on the status of my unit. The employee, who was rather mouthy with me and his behavior was absolutely UNACCEPTABLE. What kind of customer service is that?? He treated me like I was an ABSOLUTE IDIOT. I was VERY INSULTED. The Asian man who owns the place is a joke. Every time I had called asking for the owner he was either busy or out of the office. God forbid he had to deal with customers. Or problems of any kind for that matter. Thanks for nothing.

• Pros: Parking
• Cons: Customer Service

08/07/05

Poor technique, not reliable service

by kangfengmei

My TV died after I saw blue color sweeping the whole screen. I called the service. The owner came to my house and took the whole electronic parts away. After 3 weeks (he supposed coming back in 4 days) he put the parts back, made TV work. For his coming and fixing I paid $425. He promised that the TV wouldn't have any problem in years.

Right after he left, TV showed blue color at corner. I ask him back but he could not diagnose the reason. I called him again and again. but his decision is another $60 for a tube (real reason coursing TV dead). I argued for his "fixing" ( he only changed the convergence circuitry) and there is also a warranty for his business said 30 days on labor and parts. He denied following the policy.

How can this kind business be trusted?!

03/06/04

Bad customer service, risky policy

by jmw23

I have a kenwood KDC-716S car stereo, one with known problems after about a year of use (beyond warranty.) The unit has a flaw in the motor wiring which causes it to fail prematurely. With no warranty, repair or replacement (both at my cost) are the only options.

Numerous online review have said it cannot be fixed, but I wanted to know if there were any way to avoid buying a whole new stereo. This place requires $45 to take a look, to diagnose, and give an estimate. They wouldn't even consider the option that it couldn't be fixed (which still seems likely.) Even *if* this were the problem could they fix it? No way they could answer. They wanted to unit and $45 to take a look. I got the classic 'company policy' line.

Fine. So I recommend 'consumer policy': places with questionable customer service don't get our business.

• Cons: , questionable policy