08/19/09

What a Spa!!

by 4unctarheels

Being new to the area I read in a January/February 2009 Cary Magazine that Skin Sense won the Best Place to Pamper. Skin Sense was well worth the journey, your staff at 1269 Kildaire Farm Road, Cary, NC was warm and welcoming, and the mood made my first time visit to a Spa admirable. The hospitality from the time you walk in was wonderful and made me feel welcome. Stacey passion translated into her excellent back waxing services. I was more than impressed. I received great services. I will definitely be making a return trip for my first massage at your establishment. Thanks, for such an awesome experience. I very much enjoyed my first visit to Skin Sense Spa. The service I received was wonderful; I will recommend your establishment to my friends. It was a pure pleasure finding a Day Spa like you; it sure did bring balance to my life, Billy.

• Pros: Best Spa in Cary, NC

07/02/09

Wonderful experience

by esellegee

I have been going to spa's since I was 18. Skin Sense is the best one I have ever experience. I have been going to Skin Sense for over a year now. I usually go to the Raleigh location, but moved to Cary and now the Cary location is right down the road from my apartment. It's so conveinient!

The whole is staff is so friendly, helpful, and they feed me education all the time. The products they use in my treatments feel so great on my skin. I especially love the mango salt scrub in the pedicures they use too!

I recommend everyone come and try everything that Skin Sense offers! And defiantly try the tea!!!

• Pros: lounge, robes, boutique, staff!!!
• Cons: nothing!

06/19/09

A great place to relax

by SpaGirl

I have been coming to Skin Sense for a little over a year. I have visited all 3 locations and have enjoyed my time at each one. Currently I go to the Cary one off of Kildaire and I always feel so amazing when I leave. It is the only chance I get to relax and I love sitting in the lounge, usually I fall asleep and my girl has to wake me up! The treatments they offer are great and they always have new specials every month. Everyone here is always so nice to me and they always put me at ease - since Im usually stressed right up to the point when I walk in.

• Pros: Friendly staff, unique treatments, product selections
• Cons: none

06/19/09

Wonderful Place to Relax!!

by lumpyyy

You are treated like royalty at this place! You are greeted with a warm smile and shown back to the relaxation area that is also a CELL-PHONE FREE zone! How refreshing. The massage therapists are phenomenal and know exactly what they are doing. I had a facial last week and it was so relaxing. After coming back for a few weeks I am seeing real results! I love this place and I will continue to come back. Great service, great staff, great prices.

• Pros: Great massages, facials, and knowledgeable staff
• Cons: none!

09/27/08

Terrible Customer Service VERY BAD ATTITUDES!

by gdark

My wife received a gift certificate to this place and decided to call and use her gift card. When she called she was told that she had to use a credit card to reserve the appointment. She did not have her credit cards with her so they would not reserve an appointment for her. The girl on the phone was very rude and abrasive and talked down to my wife as if she were a bother to her on the phone. My wife tried to get them to hold the reservation with the Gift Card, but was told that they could not do that. My wife went in person to the spa and spoke with the manager to see about resolving this situation. The manager told her that they would hold the gift card to ensure the reservation AFTER the girl on the phone said they would not do that! My wife asked for a cash refund for the card and was told that they would refund the money to her friend that gave her the Gift Card. I understand having to ensure that appointments are kept, but do not understand why my wife was told over the phone that they would not do something that they then deicded to do after she showed up in person. What a waste of time and effort. I will never again even think about buying a gift certificate from this place. I will go back to La Therapie where both my wife & I were treated like valued customers rather that Skin Sense where they treat you like a second class citizen who they are doing a favor for.

• Pros: none
• Cons: Attitude of staff, inflexible policies, unwilling to accomodate customer needs

09/12/08

A response to complaints about charged when canceling

by DeviusAngel

First off, I don?t work at skin sense. I work for a Salon and Spa across town where we also have the same policy, as do most other Spas. This policy is set in place because when you have a scheduled appt. and you no show or call in for whatever reason that person who would have been providing the service to you now had a big fat opening and if its less than 24 hours has no time to fill it. You complain because they are charging you? The provider depends on you showing up or someone else who could have had that spot to pay them. The question to you is, how many times had you called out or just not shown up to an appt? They keep records of those things and normally let it go twice before charging you.

05/28/08

The Best Spa in Raleigh

by naturalgirl1

I have been to several spa locations in Raleigh and have never experienced such a wonderful service as I did at Skin Sense. I received a gift card from a friend to Skin Sense and didn't know what to expect. I could not believe how calming and comfortable the spa was. The locker room was wonderful with all the amenities one could need. I was immediately relaxed while sitting in the quite room before and after the message. Thank you all so much for a wonderful experience. I'll be back!!! I've convinced my mother to come with me next time she is in town.

• Pros: Relaxing, comfortable, great therapists

05/12/08

Best day spa in the Triangle!

by raleighgrl

I've never felt so pampered in my life. The minute you walk in the door, you are in another world - the great smells, the music - everything is perfect! I've never had a bad service - the massages are amazing and the facials are definately a treat.

• Pros: great staff, atmosphere and product choice
• Cons: none!

04/18/08

Terrible Customer Service - Rigid Cancellation Policy

by kenzie10

I had to cancel an appointment, and unfortunately called 23 hours in advance instead of the required 24. The salon insisted I would still be charged for the appointment - this despite the fact my appointment concerned only a 15-minute service.

I found the rigidity of the cancellation policy unreasonable and agree with other reviewers that blanket policies are inapprorpiate and certainly a bad way to do business. It is a shame that the company would risk jeapordizing customer goodwill in this way.

I plan to book all future appointments elsewhere - there are too many quality Day Spas in the Trianlge to put up with such poor customer service.

• Cons: Poor Customer Service

07/29/07

Terrible customer service and rude staff

by teresabeyer

I made an appointment for a treatment and had to cancel it due to a stomach virus I got in the middle of the night. I was very sick and called them to re-schedule the appointment. The girl on the phone said that I would be charged since I didn't cancel in more than 24 hours. I explained that I understand why they have that policy, but an exception needed to be made due to the fact that I was suddenly very ill and could not leave my home. She would not budge and I will never go there again. The front desk staff is snooty as well. And there are too many other places that would understand something like a sudden illness and make an exception for a prior customer.