05/21/09

AMAZING Massage!!!

by Apple2

I had my first massage ever, with Ester. I was a bit nervous because I didn't know what to expect. She was SO friendly, she put me at ease right away. She answered all my questions, without making me feel silly for asking them. She explained to me what she was doing, and how the my muscles would respond.

I have had pain in my neck and shoulders for years, and a constant headache going on 3 weeks. After this one appointment, my headache is gone and I can turn my head much farther than I could when I came in! My neck and shoulders feel incredible. I will be back and I will tell everyone I know to visit!

Thank you so much!

• Pros: Easy to find, Plenty of Parking, Friendly Staff
• Cons: not much room to sit and relax while waiting

01/23/09

Great Massage

by Chris887

My massage at B Roman was like a dream! The staff was very friendly and treated their clients with respect. I will definitely be back again!

• Pros: Service,staff,location.
• Cons: none

08/01/08

AN EXCEPTIONAL MASSAGE!!

by bwll

This is the first time that I have rated a business on this site, but I felt compelled after receiving truly the best massage ever from Wendy at B Roman Skin and Body Spa. My appointment was rather last minute, but they were able to fit me in. She spent time to discuss my expectations and needs that I had and was able to address my issues better than I could have anticipated. I have suffered from migraines and neck & shoulder tension for such a long time that I felt like some relief might be possible, but never thought that I could feel as good as I did following the massage. I feel she totally customized the massage just for me! You can tell that Wendy loves her work and cares for her patients. I will recommend her to neighbors and friends and now to all of you as well.

• Cons: A little tough to find in the plaza

05/16/08

Nice Spa, but Poor Customer Service

by prettyx0pink

I made a first time waxing appointment at B. Roman's. When I arrived, the receptionist told me I didn't have an appointment and called the other location to see if I had made an appointment at the wrong place. After a few minutes of going back and forth, she finally discovered that my appointment had been made under another client's name. Finally, almost 20 minutes after my appointment time, she takes me back to meet the esthetician. While I was aggravated about the circumstances, I appreciate the receptionist's kindness throughout the ordeal. She attempted to resolve the situation the best way she could. She apologized profusely for the mix up. However, when I met the esthetician, she seemed annoyed by the circumstance and acted as if it was my fault. She was very negative and unfriendly while performing the service, telling me how the previous waxer did such a poor job and she would need months to undo the mess. I felt the appointment was very rushed because the confusion at the front desk had caused a back up of clients, since waxing appointments were scheduled every 15 mintues.

Apart from the lacking customer service skills, I was fairly pleased with the wax job. My main complaint was that she did not tweeze the short hairs left behind when waxing my brows. So, I had to tweeze them whenever I got home. The shape of my brows were exactly what I wanted, and I do believe that she is an experienced and capable esthetician. I simply wish that the services I was paying for were not cut short because of a front desk mix up. Maybe they should allow more time between appointments to allow more flexibility.

• Pros: Competetive Pricing
• Cons: Customer Service, Scheduling

02/24/08

Truly was bliss

by maxtheblackcat

Wonderful spa package included massage and mani pedi. I was treated very well and really enjoyed it. The massage therapist, Gretchan, was very kind and had a good touch. I hold a lot of stress in my neck and she really relieved a lot of that. The manicure and pedicure was awesome. The mani actually lasted a whole week, which I have found is not the case with most manicures I have received. The manicure was what really made me want to give the place 5 stars. I can't remember the nail technician's name, but again, she did a great job.

10/01/07

New to Waxing

by totally58

As a first time bikini waxer, I was very nervous about the whole waxing thing. I've heard horror stories from people about bad experiences at other places. At B Roman Skin and Body Therapy they make you feel so comfortable. They know what they are doing. It wasn't as painful as I expected. I'll be a regular now. If you are at all nervous about waxing go see the ladies at B Roman and you will not be disappointed.

10/01/07

Wonderful Massage

by ellem25

I had a massage last weekend at B Roman. I have to say it was one of the best massages I've had. I left feeling like a new person. I will be back and will spend the word on how wonderful it was.

09/27/07

GREAT BUSINESS PRACTICES

by larue57

Just wanted to make a comment on a positive experience when speaking with Nicole the manager. I had bought a gift certificate for my friends birthday. Even though the certificate was postmarked 9/1. The certificate did not arrive until 9/10! My friends birthday was on 9/4. I spoke to Nicole on or about 9/6 and explained that it was supposed to be a birthday surprise. I had flown in from NY to go to the spa with my friend on her birthday. Now being 9/10 the whole point was moot. I asked for a refund. She had absolutely no problem with this minus 10% for administrative costs, which I felt was quite fair. I absolutely applaud this type of customer services. If I visit Cary again I will definately be taking advantage of this spa!

07/24/07

Best Massage ever!!

by luv2cook2887

I will be returning to see Esther at this spa. I had a wonderful facial with Betty, however it was the massage that truely blew me away. I can't remember when I've had this much motion in my neck! I feel amazing!! She got rid of the headache I'd had for three weeks!! Surprisingly, I wasn't nearly as sore as I've been from previous deep tissue massages that I've had. She really told me about my muscles and how I can begin to notice my bad habits and begin to change them. She also gave me a number of stretches and tricks to do at home to maintain the work she'd done, which made me feel really taken care of. The icing on the cake was that she even used a hot towel on my back and feel.. it felt so fantastic!! I look forward to my next appointment!

• Pros: professional and talented staff
• Cons: must book ahead of time for appointments, not avaliable for walk in appointments

06/19/07

Very Rude!

by seger007

I puchased a gift certificate for a friend to visit the spa for a relaxing day of pampering. When she initially went there to schedule the appointment, she was greeted by Betty at the front desk. Betty was completely rude and mean. My friend does not wish to even go back for the appointment she felt so uncomfortable! I have purchased her another gift certificate at a different spa and will throw the gift certificate from B. Roman in the trash - it is not worth it! I understand policy, but there is a proper way to communicate to your customers, there is no room to be unkind and disrespectful.