10/15/08

completely unacceptable

by onefjef

My experience with this company made me wonder if they had ever sold a mattress before. A week passed before I even received an acknowledgment of my order, and then only after I called them to find out what was going on. Even after my call and request to keep me posted on the status of my order, they still failed to send me anything indicating what was going on.

It took almost a month for the mattress to finally arrive, and when it did the delivery drivers - in spite of what it clearly states on their website - refused to take the bed up one flight of stairs, so me and my girlfriend were forced to do it ourselves. In response to this false advertising, the company offered me a FREE PILLOW. A FREE PILLOW.

The man's name is Blake, and he does a great job insisting that they can't give any discounts and lying about who is actually in charge.

DO NOT ORDER FROM THESE PEOPLE.

06/04/08

Absolute Nightmare!

by mojayokok

Absolute nightmare, no communication unless we called over and over, still got order wrong even at 10 days late. Delivery of 4 hour span was 2 hours past 4 hour mark. Do yourself a favor and look elsewhere.

My head still hurts!

• Pros: No pro's on this one except for first CSR I spoke to was at least pleasant.
• Cons: Poor Communication

05/17/08

Bad Products and Bad Service

by tonyabee

I agree with the other posters. The worst experience I've ever encountered. Carl, the manager, is heartless and talked to me with no respect. The products are not quality. Don't waste your time with this place. Go somewhere were the employees care about their customers and the service they are offering.

• Pros: None
• Cons: everything is bad

04/26/08

Never buy from here!!

by shaudy

If you don't want damaged furniture, banged up walls, and a manager that hangs up on you then NEVER buy from this place.

• Pros: None
• Cons: Everything

02/11/08

Worst place ever!

by nkuebe

Carl, in charge of the warehouse, would not keep appointments, lied about times he would be available, and would not let us buy the product we wanted to buy. He kept trying to push us into buying a more and more expensive product. We where lied to about delivery prices. He kept trying to persuade us that we didn't know what we were doing and he knew better than us. He knew what we wanted and we didn't because if we did we'd be willing to spend more money on a "better" product. He tried to talk us out of delivery and just wanted to strap it to our car.

• Pros: nothing
• Cons: everything

Editorial Review

by Contributor

Warehouse slashes prices on premium mattress sets and bedding, features overstock and close outs from name brand companies.