10/06/09

they made my car HAPPY!

by carissad

My car is HAPPY now! Pinnacle Automotive is top-notch! I have always dreaded taking my car in for service because… well…I don’t have a lot of trust for mechanics/the auto industry- I think part of it is made up in my head (they just want to take advantage of me) and part of it is warranted (they HAVE taken advantage of me). However, this DOESN’T apply to Pinnacle. From my first phone call [filled with questions], to the time that they handed my keys back over to me after fixing my baby (car) up, the experience was positive. Now, I’m not saying that WHAT they told me was positive (I had a bunch of broken and cracked tubes of some sort in my engine), but the respectful and empathetic manner in which they [Mark] shared the news was a welcome change from what I’ve experienced before. I have to say, I really DO like my dealership- they are really nice too, but Pinnacle did the same work for half the price. Thanks, Pinnacle Automotive, for making my car AND I HAPPY! 

• Pros: great service, great price

09/14/09

Honesty Describes This Place

by Pinnacle Automotive

I purchased a 3 series (used) in October 2008. A light came on so I took it to Pinnacle "in the blind." I didn't know anything about their business. Kevin called me. He informed me that I still had some warranty left and that he suggested I take it to the dealer (Leith BMW) which I did at no charge. How honest can you get? I recently bought a used 5 Series and took it last week to Pinnacle thinking it may need brakes. Kevin surveyed the brakes and said they were fine. He said someone had installed a less expensive set of brakes but they would be as safe as any others. Too bad they don't fix televisions.

• Pros: They know BMW's
• Cons: None

08/05/09

GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

by dacigarpimp

finally good mechanics that can be trusted. Pinnacle has displayed over and over quality work. I have had 4 automobiles that they have worked on. They explain every process they go through and show me the work that was done. I have nothing but trust and respect for these guys. Great service and great mechanics.

• Pros: The best around

05/12/09

Very satisfied

by jgs1951

I had a difficult EGR system problem with my vehicle. And the technicians were able to pinpoint the DPFE sensor. I am a do it yourself person and they told me where I could get a good sensor. They are very good and willing to share information with the customer.

03/31/09

#1 Source for auto repairs!!

by ScottIden

Trustworthy, dependable, honest... all terms that fully describe Kevin, his family and the excellent work provided by Pinnacle. It was by simple good fortune that we found Kevin & his family to help us with our daughter's 1995 Saab convertible. A new Transmission, CV drive joints and clutch was expertly completed and on time. Her car really drives like new. Kevin gave us a fair and extremely competitive price for all the work completed. Our sincere thanks to all of you. We have found our new mechanic shop for all of our vehicles and look forward to working with you all for any and all of our vehicle repair needs.

• Pros: Everything!
• Cons: ZERO!

01/21/09

Not a good look.

by eclemmons

I went to pinncale today for a concern about a service engine light. They let me in first, ,because no one was there. After about 45 mintues, the technician came out and said there was no problem with my exhaust system, but he "reset the computer" . He was quick to add that my oil level sensor was faulty, and wanted to quote me a price for that. After that I was given a $96 bill for him "reseting" the sensor. He said I needed to go to the dealership for some type of program that needed to be downloaded to the car. If he knew that, why charge me $96 dollar to reset a light, that came on 2HOURS later! i called them back as soon as it came back on. Again they referred me back to the main dealership for the problem. I just hate the fact that they take advantage of hard working women like that. I am not trying to gain pity or sympathy, but $96 is a bit much for pushing a few buttons. Those guys knew that light would come back on., but what hurts the most is that it came back on the SAME DAY! I literally gave them $96 dollars for nothin. This is the last time I will ever do business with them again. I should not have went today, considering how my brakes were takin care of as well. Brand new brakes and shoes, and they squeak and squeal as if they were never changed. Hmmmmm go figure.

Response from this business

pinnacleservice– February 02, 2009 at 16:52:22 PST

Ms Clemmons came to us on 1/21/09 with a CEL on. Our diagnosis was she had 2 codes stored. There was a TSB from the dealer for the same 2 codes. Since she wasn?t sure if the update had already been done to go to the dealer for the update. We advised after the update was completed if the light returned she would need to replace the crank case vent valve to correct the problem. We do charge a fee for diagnostic services and make no apology for doing so. Regarding her brakes, until we read this review twe had no idea that there was a problem with her brakes and she did not mention the problem when her car was here for the CEL on January 21st. We would gladly have taken care of any issue with her brake replacement during her visit had we known of a problem. We regret that Ms. Clemmons feels we took advantage of her and we have mailed her a refund check for $96.42. We regret that this customer did not express her concerns to us before leaving this review.

12/12/08

They are experts that really care about their customers

by mtb312000

These guys are experts. And I'm confident that if there is something they can't do, they'll tell me up-front. They repaired my brake rotors, windows, AC, and in the process, fixed an inherent engine problem with my particular make of vehicle. Everything was fixed correctly. Everyone was accomodating, informative, and polite. And when they told me that customer satisfaction was there number one priority, I already knew. They understand that true customer service is a state of mind; not just a policy.

Response from this business

pinnacleservice– February 04, 2009 at 09:29:24 PST

Thanks for the positive review. We appreciate our customers and really appreciate you taking the time to share your experience with others thru Citysearch.

The Staff at Pinnacle Automotive Service

11/28/08

Great Service and a Great Place!

by Raymack

I do most of my auto work myself, but when I'm in a pinch, they are great! I once had a radio that didn't work in years. I took my car to have a fuel filter probelm fixed. When I received my car, both the filter problem and the radio worked, which saved me a couple hundred dollars! Kevin and the staff always have great service and everyone is friendly. It's great to see a business that recognizes that good service is the key!

• Pros: Everything
• Cons: Sometimes slightly high in price

Response from this business

pinnacleservice– December 12, 2008 at 08:47:57 PST

Thanks for your very nice compliments about your experience at Pinnacle Automotive Service. We feel blessed too that we have such great customers. It makes our work a real pleasure. We look forward to seeing you again soon. Your comments are sincerely appreciated

Thanks again.

Kevin Parrish and the staff of Pinnacle Automotive Service

11/26/08

Best of the best...

by DDenic

I have been to many repair shops in the Raleigh area including the dealership (BMW) and I'm very impressed with what I'm getting at Pinnacle in terms of quality, price, and overall service experience. They have saved me over $500 on the most recent visit as I was told I needed a laundry list of items for my BMW M3. In fact, I only needed a few items and the car is now perfect. Their rates are extremely reasonable... how many repair shops can you make that statement...

Don't spend more than you have to. Trust me on this... go to Pinnacle for all your automotive repair and preventive maintenance needs. They can be fully trusted with you vehicle in every way.

• Pros: Comfortable waiting area with coffee, tv, couches, wireless access for work, vending, great hours open late.
• Cons: not much parking.. I had to come up with something.

Response from this business

pinnacleservice– December 12, 2008 at 08:55:24 PST

Its alway makes our day when a customer lets us know, especially by taking the time to leave a review about how satsified they are with the service we give and the work we perform. We work hard every day to compel our customers to speak positively about us to others. We believe its the best way to grow our business. We really appreciate you taking the time to write a review. We are very lucky to have such great customers as Dave. Thanks for the kind words.

Sincerely,

Kevin Parrish and the staff of Pinnacle Automotive Service

11/08/08

Customer-Driven, Consistent and Affordable Service

by RaleighwoodConsumer

I would rate the service at Pinnacle higher than that of ANY dealership or auto service center I have visited, INCLUDING Honda which is known for dedicated account managers and the like (sorry guys, you're a close second here in Raleigh). The team at Pinnacle has delivered great service to me on my Subaru Outback 2.5XT, and my wife's Durango. Notice on their website the certifications these guys hold, and their level of expertise; that is recognized when you enter the shop. These guys love their work, and are car enthusiasts. Kevin, the owner, is always knowledgeable, accessible and able to provide tips and answers to my questions. With recommended maintenance and repair, they have always provided me with TWO quotes so that I can weigh all options; I have noticed this practice with other customers in the waiting area also. I have compared quotes they have given me, and they are consistently competitive. And, the waiting room is equipped with hot coffee, a big screen TV (with digital cable), huge comfortable couches and free wi-fi. The overall staff is helpful and friendly. If you drive a Porsche or a Datsun, come to Pinnacle for all of your repair needs. I LITERALLY have NEVER been as satisfied with any proprietor, regardless of service, as I am with Pinnacle.

• Pros: Ethical, Knowledgeable, Affordable