Reviews & Ratings for American Comfort Residential

06/03/11

Completely Dissatisfied

by gggomez at Citysearch

In my opinion, this is a company I would not do business with on any level. American Comfort did work on our AC unit last October. First hot day this year we began using the AC unit and it is not operating. Their technician informed us our attic is too hot and that is why the unit is not working. When I called for further explanation I was literally yelled at.

We had an independent technician come out who does not think the issue is our hot attic, but the part American Comfort installed. We are now left in a position to repair the AC unit yet again by another company.

07/02/10

No show

by gregames at Citysearch

My outside AC unit stopped working during a recent high 90s spell. I called, explained the symptoms, he asked when I wanted him to come. I replied "tomorrow AM", he said he was swamped, and said "after 6 pm". He didn't show up or call to cancel.

Fortunately I have a very simple unit - 4 electrical parts - and some training with electric motors. The fan and big relay were obviously OK (the fan ran) leaving a capacitor and compressor. I wasn't about to tackle the compressor myself, so I removed the capacitor, bought a replacement at D & L Parts in SE Raleigh for $22, replaced it, crossed my fingers, turned on the power, and it works fine now. woo-hoo!

• Cons: didn't show up or even call back

06/21/10

Great service

by MNQuinn at Citysearch

His english wasn't perfect, but that had no bearing on the service he provided. He showed up at my house 35 min. after I called, quickly and carefully diagnosed the problem with my system and fixed it. He cleaned the condenser coils, and repaired a section of duct work in the attic. Only charging an extra $10 for materials, over the $80 minimum visit fee.

• Pros: Quick response, great service
• Cons: none

04/14/10

Don't waste your time

by Tygrys at Citysearch

I was in need of AC system repair and after reading multiple positive reviews here, I called American Comfort Residential. I've got a next day afternoon appointment. They were unable to precisely tell me what time they'll arive, so I asked them to call me an hour in advance.

Next day... no call from them, so I called them at about 4pm just to learn that they're very busy and will be at my home later in the evening or next morning. Not even "I'm sorry" or "I apologize".

That was several days ago. They never came, they never called back... In the meantime, I hired someone else and have my AC fixed. As for American Comfort Residential, I think they are still very busy. Don't even call them, don't waste your time. The worst service I ever received from a small company.

• Pros: None
• Cons: Unreliable

08/20/09

Not recommended...

by jvj1980 at Citysearch

Reading the reviews I called American Residential to check into why our AC wasn't working. I set up the appointment, $80, and mentioned that it may just be a blown fuse. Yon came out and after a brief inspection, said that we needed a $5-6K heat pump but that he might be able to fix it by replacing the 1-2K compressor. Bummed, we called our home warranty and they sent out Comfort Wizards. After a longer inspection and $60, it turns out it was the fuse!!!!!! Must always be careful and if possible get a second opinion....

08/18/09

Amazing Service!

by klkelly at Citysearch

Last night, my husband and I had just gotten home after 13hr car ride from upstate New York. We were looking forward to relaxing at home, but when we arrived the AC was not working and it was 90 degrees in the house. UCK! After a small meltdown, my husband assured me he would call someone to take care of it in the morning. He called Yon at 8 AM and he was here before 10am. I left to get us breakfast and when I got back, Yon had arrived and fixed the AC! IT was that fast. I was thoroughly impressed with his service and pleased with the final cost. He was very personable and nice. Couldn't be more happy!!!!

• Pros: prompt

08/05/09

Best Heating and Air in town

by Pettenm at Citysearch

We tried to salvage a 24 year old unit and Yon didn't try to pressure me into a new one. He tried everything he could to replace broken parts and get it going. He came to my house at least 4 times. I was sick with pneumonia and finally said why don't we just put in a new unit, even though I knew he was scheduled out for two weeks. He was so concerned about me being sick in a hot house, that he rearranged his schedule and was able to install within two days. Bless him.

• Pros: Quick response, professional, excellent work
• Cons: None

08/06/08

AMAZING SERVICE!

by stanpm at Citysearch

I had previously used another HVAC Company who was unable to resolve my problem. I paid for them to come on two occasions and each of the two techs was certain he had found the problem, only to leave and have my A/C die again. Two different techs on two different days!

We kept spending money and couldn't seem to get it fixed.

I then found Yon's positive reviews on triangle.citysearch and thought I'd take a chance. He came out to Apex on the same day I called and within fifteen minutes had found the problem, fixed it, and the A/C is finally blasting. The problem ended up being the furnace switch itself. He put on a new switch and presto - it works beautifully.

I wished that I had found Yon first and I would have avoided a lot of aggravation, wasted money, and sweaty evenings.

Yon is very professional and takes great pride in his work. I finally found someone whom I trust can complete the job for a fair price.

• Pros: Owner does the job and is very knowledgeable, friendly, and takes great pride in his work.
• Cons: No cons.

06/14/08

Great HVAC service!

by arg4 at Citysearch

My air went out late Friday night. Called American Comfort 10am Sat morning, they came by 11:30. Extremely courteous, friendly, and competent. Had the problem diagnosed within 2 minutes, had part in truck, replaced and up running in a total of 15 minutes. I would highly recommend and would use them again.

• Pros: Fast, Friendly, Professional, and Competent
• Cons: None

06/13/08

AC Repair

by Blue Crab Lover at Citysearch

My AC went out during this past heat wave. I called and Yon came within 2 hours. He was in and out within 15 minutes. Problem fixed. As another said, he was in and out quickly and was in a rush. He did his job well but was rushed. He said he had a back log for several days so I guess I was lucky to have my ac fixed the same day. We were home sweating so I am greatful. Weather is in the low 100's. For emergency purposes, yes I would use him again.

• Pros: He came in timely manner.
• Cons: He was rushed.