03/19/09

WORST TANNING BED IN RALEIGH/CARY...DO NOT GO

by raleighbabee

I understand why Jill's beach makes so much money. They make you sign up for monthly drafts and make it impossible to cancel it on time.

The beds aren't that great, the employees are extremely rude and uninformed, there's always a long wait, and they take every possible measure to rip off the customer. I will never go back to this tanning bed and will tell all of my friends not to go as well.

Go somewhere else. Anywhere else.

• Pros: NOTHING
• Cons: Basically steal your money

08/04/08

No customer service

by RichardsonKi

I had a really great experience with Jill's Beach until I got sick and had to have surgery. My illness didnt relate to the tanning but not knowing that I had to personally call and cancel they continued to take out money from my credit card for 3 months. I then called the manager and she informed me that there was nothing she could do to return the money. She said that maybe Jill could do something but she doubted it. I am appalled that this company would take 100.00 from someone that hasnt been once in over 2 months. I definately will not return once I'm well unless someone can give me answers as to why this amount will not be returned.

06/27/08

No appointments makes it tough!

by lassiter17

Tried to tan several times, but always have to wait. In theory it's nice to just walk in, but if you have limited time you can't count on getting in and out. Place is clean and beds decent, just can't get in them.

• Cons: Walk in and wait!

05/20/08

Jill's Review

by JillsBeach

Hello this is JIll. I just read the negative review and I am pretty shocked and bothered by it. Like any small business owner I want to have the best place for customers to visit and also need customer feedback when we are lacking something; whether it is service or simple suggestions. We just opened our fourth location and have had and honestly still do have some kinks to work out, I truly believe my girls try their hardest and if anyone is unhappy I wish they would contact me via our web site and make me aware of any problems. Unfortunately we had some employee issues and they have been resolved. Hey, no matter how hard I try I still sometimes am not the best judge of character and need to know if an employee is not the best salon girl you have ever met! As for the long wait times, that?s due to the overwhelming response to the salon. Everyone loves it and we just kind of got our butts handed to us with the volume of people coming in. I tried my hardest to build the best tanning salon and I do think I achieved that. This is my first time owning four businesses and I know sometimes we are not perfect, but we strive to be and if we do fall off a little I hope our customers will understand as well as give us the opportunity to make it right. Thanks...and you know I gave us 5 stars on the rating ;-)

• Pros: All the wonderful girls

04/06/08

Jill's Beach - Not so hot

by churricane

I decided to give Jill's Beach a try based on the favorable reviews I read on this site. My experience however, has been extremely disappointing. Regardless if I am the only one in the salon or there is a line, it takes forever for the staff to check folks in! I have never seen anything like it. It appears there are a couple of reasons for their poor customer service. One reason is that everyone working there seems so disorganized...not quite sure how to work the beds, the music, or the computer. Another reason is that the staff is often on the phone and only gives customers their partial attention. My last trip though was the deal breaker for me. The staff member was on the phone and did not realize I was waiting in line and checked in someone else that walked in after me. Of course, as luck would have it, the individual wanted to use the same bed as I did. This created a situation where I had to wait over 30 mins extra to tan, due to the staff not properly attending to the customers. When I pointed out the issue to the staff member, she was clearly embarrassed, but did have the professional skills to correct the situation and instead tried to convince me to use another bed. What a joke! As soon as my contract (which by the way is a mandatory 2 month contract - so be careful to read the fine print carefully when signing!) is up, I will take my business elsewhere.

• Cons: the doors at the new location don't work, the staff is inattentive, long waits, very limited hours

08/30/07

Great place!

by cloeyw

Jill?s Beach is great. The girls were very friendly, the place was immaculate and the beds were awesome. They have a low price club with no contract, which is huge. It seems everyone wants you to agree for a year. I don?t know where I will be in a year! The no contract really sold me on Jill?s Beach and the beds are the nicest I have seen. It?s a great place to tan and I like supporting a local business.

• Pros: Clean, great beds, friendly staff
• Cons: ?

08/27/07

Um, yes it is all that.

by kt1

Well the next review obviously comes from someone who works at Palm Beach Tan. Jill's Beach has the best beds you can get, the spray tan is the Mystic and they use the premium solution. There is no way it is orange and streaky! The place really is the best in the area and there is a lot to be said for locally owned businesses, you get to talk to the owner, not some corporate manager. Sorry jn2000 but you are full of it.

• Pros: Exceptionally clean, friendly staff, great beds.
• Cons: Nada

08/15/07

NOT ALL THAT!

by jn2000

This place was recommended by a friend of mine, but I have been three times and the tanning beds were weak, the spray tan made me look orange and streaky, and it was way too expensive! Palm Beach Tan had a better deal. I had high expectations, but this place really disappointed me.

• Cons: They don't offer appts, so you have to always wait.

07/07/07

Raleigh's Best Tanning Salon!

by tanningqueen

Great salons. The beds were awesome! I brought my own CD and just relaxed. The place was very clean and Jill was fabulous!! ;-)

• Pros: You can tan at any location
• Cons: Everyone goes there so sometimes you gotta wait

08/16/04

Excellent Place!

by kristinab1

Love Jill's Beach! Very friendly staff, great selection of tanning packages and lotions.