08/17/09

Please read before going!

by Heygirl

I had gotten a gift certificate from my boyfriend to use at Jolie. I went in for a permanent wave and I definitely did not get that. I had a perm but, it fell out the very next day. I called them back and they did another perm a couple days later. The stylist, she was really friendly, missed parts of my hair and thus some of my hair was curly and some was not. It looked ridiculous.

I didn't notice until I got home (another city) and realized it looked terrible. Since I have thick course hair, it was recognizable immediately. I had a relaxer done and that was that.

I called Jolie spa a week later to explain what happened and asked what could be done. The manager, Chris, seemed to never come to work and never returned my phone calls. After a week of phone tag, he finally called me back and made me feel as though I was just asking for a handout. Instead of sympathizing with my situation, he made me feel like a criminal and only offered a minimal percentage off the next hair style.

I feel that Jolie took advantage of the fact that I wasn't able to come back so they could see the half straight/half curls. Please do not get your hair styled here. I still have over 50 dollars on my gift card and I refuse to go back.

• Cons: bad management and awful customer service

08/12/09

Enjoyed it

by gopack1

Thanks

• Cons: none

05/21/09

Worst massage EVER!!!!

by Missy181

I have had many massages but this was by far the WORST! I was quite honestly stunned by how bad this therapist was at massage. DO NOT GO HERE. Bad, bad, bad.

• Pros: none
• Cons: bad atmosphere, bad, bad massage

02/26/09

Loved It!

by dayspaaddict

I had my first day spa experience at Jolie. That was about 7 years ago. I was extremely nervous and only went because I received a gift certificate. I had the most relaxing and refreshing experience and now go about 5-6 times per year for a facial with Lynn. I always leave feeling on top of the world. She recommends products when I ask and has offered samples. I have also found Chris to be very helpful and friendly. He always checks with me when I get ready to leave to make sure that I enjoyed my spa day. I always look forward to my next visit and recommend Jolie to anyone looking for an escape from their hectic day!

• Pros: Love the candles
• Cons: 25 minute drive from my home

02/19/09

Accomodating and taking the time for you

by cheetooz

I was looking for a nearby spa to get some waxing done. Looked up on the net and made an appointment. Then it occurred to me to read some reviews! I was honestly petrified to go there when I read the reviews! I thought I will go for the legs waxing and decide if I will let them do the more intricate parts!

I went there and was greeted well and liked my aesthetician when she came to pick me up. I agree the decoration is a bit outdated, but they have lots of room and maze-like corridors.

She set me up and started nice conversations and she was very gentle, taking her time, and communicating with me as she proceeded. So guess what, I did end up staying for the intricate parts and it went alright! She even worked with me on a breathing technique to reduce the pain!

I wish they would do some renovation and make the place look better. I preferred that a girl would answer the phone instead of a guy, and you don't really want the male manager ask you how you felt after your waxing! some little things ... but I am generally happy with the job they did especially that they really put the time for me.

02/02/09

this place is a joke

by ezgurl

give me a break with the "disgruntled employee" excuse! that is what every business uses as their excuse for every negative review given. why doesn't managment of this spa spend more time correcting the things that legitimate customers are complaining about instead of writing fake "perfect" reviews about themselves! i logged onto this site to complain about a less than pleasurable (better yet, horrible) massage that i got at jolie spa, but after reading the other reviews, i see that it is a waste of time. how desperate (not to mention, completely pathetic) that the only good reviews written about this spa are written by employees,obviously not the "disgruntled" ones!

• Pros: location
• Cons: everything else

01/28/09

Great!

by city82

I for one am extremely surprised about some of the negative feedback. I have been going to Jolie for years and have never spoken (in person) to ANYONE who has anything bad to say. Everyone I know speaks volumes about the spa, management, and staff, and I can tell you from personal experience that the services are amazing!

It looks more and more like a few disgruntled employees are probably mad that they couldn't meet the expectations...possibly writing the negative comments?

Anyway...this is a great spa, great location, great services, and great staff!

• Pros: Location and Staff
• Cons: none

01/05/09

Quite good, actually

by kitesntrikes

I've been going to Jolie for about 5 years. The decor in the entry is a bit dated, but the location is convenient, the staff professional and friendly, and they do a great job at a reasonable price- so why go anywhere else? I've gone there for massages, and most recently (over the past 18 months or so) regular lower leg waxes and facials. I have been extremely satisfied with the service. I do see the same esthetician each time, Lynn, who does an excellent job: she is punctual, professional, and thorough. I'm pretty surprised to see the negative comments about the manager, Chris. He has always been cordial, and again, professional, and VERY accommodating when I had to make appointment changes or cancellations. I have not been walked in on while changing, but I do lock the door when I'm in the dressing room- it could happen if you don't!

• Pros: Location, staff, value

12/11/08

Enjoyable experience

by bexNCMD

Full disclosure: this is my first spa experience, so I have nothing to compare it too, I had a gift certificate to use, but I was extremely hesitant based on the previous reviews. Chris talked me into it and promised a full refund if I wasn't satisfied. I got a facial and microdermabrasion with Brenda. She was soft spoken and pleasant. Before every step, she explained what she was about to do. She asked my permission before doing the "extractions", which were uncomfortable, but not painful. At the end of my session, I was given samples, but no pressure to purchase anything.

It does seem that the previous reviewers had terrible experiences, but if you voice your concerns, it seems the employees do everything to ameliorate the situation.

• Pros: Friendly staff that put you at ease
• Cons: I could hear people walking around outside during my "mask time".

10/30/08

Terrible Salon - SAVE YOUR MONEY!!! Awful service!!!

by janpal

I'm glad to see all the bad reviews and to know that people felt the same way I did when going into this horrific salon!! The service is absolutely atrocious, the employees were somewhat accomodating, and the facial I got was the worst! It was the most unrelaxing experience I have ever had and the worst part is, SPAS ARE SUPPOSED TO BE VERY RELAXING!! It's really really sad to me that this salon couldn't care less about their customers and how they are being treated. This is by far the worst salon AND worst run business I have ever seen. The manager is a total jack*** and I don't see how he even considers himself a "manager" because he doesn't do anything to assist customers and he couldn't care less about thier experience. This salon is truly a joke, and I would advise everyone to save their money, I really don't see how this salon stays in business..

• Pros: Nothing really
• Cons: Pretty much everything, especially the "manager"