Cary >> Patriot Financial Inc
Extraordinarily Rude and Unprofessional.
I had contacted Matt Hess at Patriot Financial regarding refinancing my mortgage and told him that I was shopping around for the best deal. He provided a good faith estimate and I took a day to get other offers. Ultimately, I chose an offer from another broker because the fees associated with the Patriot offer were quite inflated amounting to ~$400 additional costs over the other offer. The following is the entirety of an email I received from him after I told him that I would be pursuing the other offer. Note: the conversation he seems to refer to never took place with me. He must have been thinking of another customer. I had never told him that I was "out of the market" nor had I requested that he lock the rate. Here it is. Judge for yourself whether or not you would like to do business with this person:
"Chris, when I asked you if you were off the market and 100% ready, I am curious,,,,,,,,,,,,what exactly did that mean to you? "
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