07/31/06

Great Cake but bad customer service

by logic7

A couple years ago I ordered a cake for my daughter's 4th birthday. The cake was excellent. It exceeded my expectations. But the customer service is awful. When I ordered the cake the staff made me feel like I was putting them out. They were rude and short. I havent ordered a cake since then. Great cakes but bad customer service.

• Pros: Great Cakes!
• Cons: Awful customer service!

03/13/03

No Customer Service

by bsn14

I have had cake from A Sugar Gallery before, and it's outstanding. Unfortunately, I experienced the same thing as the customer below with regards to customer service. I called and left a message to place an order. I waited a day and a half and called back and left another message letting them know that it was the 2nd time I had called. It's been a day since then and still no call back. They lost their chance with me...sorry.

• Pros: Cake is good
• Cons: Don't return calls, Don't answer phone

09/23/02

The Best of Everything

by jakmeyer

Veronica and her staff are delightful, friendly and easy to work with. Our wedding cake was exquisite in taste, style, and individual flare. It arrived with no complications, and I cannot believe a meticulously-constructed piece of heaven can be so reasonably priced. Visit Veronica if you need any type oof cake, but be sure to visit her well in advance because A Sugar Gallery, rightfully so, is a popular and busy place. Thanks, Everyone!!