Shopping >Cmi Jewelry Showroom
My husband and I purchased my diamond wedding band at CMI almost 10 years ago. Since then, I have continued to work with CMI on the maintenance and care of all of my fine jewelry. Their service is exceptional and my overall experience at CMI has been well beyond my expectations. The owners of CMI are friendly, courteous, and extremely helpful every time I go in. I recommend CMI to all my friends. Go to CMI first when looking for beautiful jewelry before going anywhere else.
LOVED my experience with Kim at CMI.
Was referred by a friend and was pleased to find a jewelry store that was honest and humble. I went for a repair on my engagement ring and no matter how upset I said I was with the other place I went for the poor job they did on my ring, the employees at CMI never down-talked the competition.
The master jeweler came out and explained to me exactly what they would be doing to my ring and even drew it out for me. The quote was reasonable and when I went to pick it up, the cost came up less than orginally quoted!
Will be purchasing all my jewelry and have all repairs done here from now on!
THEY ARE THE BEST!!! I visited several other popular jewelry stores in the Raleigh area and none even came close to CMI. Their jewelry selection is top notch but the customer service you receive goes far above and beyond all others. Kim guided me throughout the whole process helping me select and find the most perfect diamond center stone to put in an exquisite engagement ring. I can honestly say that Kim is a man of his word as he has honored every promise/guarantee made to me on my jewelry purchases with CMI. This showroom is a one stop shop for jewelry. I'm a customer for LIFE!
Best jewelry store in Raleigh. I needed to get my wedding band re-sized. I narrowed my search to CMI and Baileys based on Citysearch reviews. Baileys said it would cost $140. They said that they would not be able to etch any of the pattern in the new section (my ring has Claddagh symbols with a woven pattern in between each symbol). CMI sized my ring for $60 and the jeweler was able to continue the pattern in the new section of the ring. My partner looked at my ring and could not even tell where the section of gold was added! Friendly staff. Great service. Great price.
Very pleased after 6 months of searching.
When I decided to buy my wife a new diamond ring for our 30th wedding anniversary I knew I must allow her the simple pleasure of picking it out. Little did I know it would turn into a 6 month journey.
We have visited just about every jewelry store in the Triangle and the diversity in customer service, quality, and honesty in this business is astounding. Obviously what you want is the best combination of service, quality, and price, right? Well, let me tell you that that is very hard to find these days when it comes to buying a diamond.
My best advice is to just go to straight CMI Jewelery. Barring that, my best advice is to take your time, visit many stores, and then visit some more. Visit the same ones several times. Ask a lot of questions, ask the same questions again on repeat visits, become an expert in diamonds, and if you ever feel pressured into buying something, run for the hills. I wish I had a nickel for each times I must have been looking at the most precious diamond in the world because I was made to feel like if I did not buy it on the spot it would be lost forever and I would never see one as nice ever again. Don't believe it.
If you follow my advice you will eventually visit CMI and it is here that you will find what you are looking for. CMI takes an approach to selling fine jewelry that is from a time gone by. They get to know you, learn your likes and dislikes, show you diamonds of different grades side by side, point out the differences, make sure you understand what you are looking at, and they never, ever, ever pressure you into making a decision right now. The whole process is kind of like being courted and doesn't everyone like to be courted?
We had the pleasure of working with Pat with Tim and Kim helping. Pat helped us zero in a setting that my wife fell in love with, but I warned Pat on our first visit that my wife had fallen in and out of love with many settings already and that we needed to give her time to let it stew. Pat was very understanding and supportive of taking our time.
Not to anyone’s surprise, one week later we were back looking at different setting in the same collection that my wife saw on the designer’s website. After a few more visits my wife was still in love with this setting and that is when Pat and I knew that it was time to start zeroing in on a center stone. We discussed the characteristics of the stone that would be best for the setting and developed some target specs for a diamond. I must mention here that throughout this entire process Pat worked within our budget that we set for this ring. She never tried to upsell us in anyway and in fact I feel they bent over backwards to get us the most for our money.
They did not have the stone we needed so they kicked off a search the perfect stone. What they did not do was try to jam the stone they really wanted to get rid of down our throats with pressure sales tactics. What they did do was find us a stone that is perfect in every way.
So, today, six months after we started, we bought the center stone and ordered the ring. Now this may sound like a painfully drawn out process but if you’re paying this kind of money for a ring, you want to have the peace of mind knowing that you got everything you expected and more for the money you paid. This ring will be loved and cherished by my wife because of the journey we went on picking it out and CMI Jewlery helped make the journey special. Thanks Pat, Tim, & Kim.
Best Jewelry Store in town!!!. After I was engaged we started looking for our wedding bands. We went to several places and I got really frustrated as I felt like the sales people were not listening to what I was interested in and were just trying to make the biggest sale. I was recommended to CMI by a friend. When I met with Kim I asked him what would look best with my ring. He showed my several options even comparing how a plain band without diamonds would be a great compliment to what I already had. That alone sold me on the fact that he was just trying to help me make a good decision and not trying to just make a big sale. We ended up going with a beautiful wedding band and I really credit Kim for how great it looks together. We have continued to go to CMI ever since and look forward to being lifelong customers.
Thank you for the compliments. We really do try to make lifetime customers not single sales! Thats why 90% of our new customers coming in the door are referalls, not from expensive advertising like our competition depends on.
Best Showroom in town!!!. I recently got married for the first time a little over a year ago and I purchased my wife's wedding band here. After shopping around at other jewelery retailers, the selection I experienced at CMI is unparaleled. So many choices to choose from I didn't even know where to start!! Kim, was very personable and very knowledgeable and made sure I understood the process of picking out the right ring and diamonds for my wife. Sure, you can go to Diamonds Direct, if you want to wait an hour for someone to even acknowledge you are there. By far, I'd choose CMI over any competitor in the Triangle area. I was so pleased with the service and attention to detail, I came back to purchase another ring for my wife on our 1 year anniversary!! You have to check them out!!
Wow!!. Wow is all I have to say. No wonder they call it a showroom! The staff is so helpful and it is actually nice to shop without pressure because they do not work on commission! Me and all my family shop there! Nice place guys!!
Amazing family oriented!.
My mother went to CMI last year. Her best friend told her about it. She went and had an amazing experience remounting her ring and having her deceased husbands ring made into a necklace for her.
She said they were amazing. They did not harp on her to spend her money instead they were showing her all kinds of options for her and they were even suggesting she get the lesser of the few that were shown to her.
She was very happy with the outcome.
They treated her like family. I was pleased they treated her well. She had gone to other places and it seemed it was like a car dealership that just wanted her money.
Thank you CMI for taking care of my mom.
I am now a customer and will be for life.
Do not go to the other jewlers who promise you the world and discount prices. Every time you go into CMI you go in you will see the same people who will greet and know who you are. This is a family jewler. The show room is amazing and the prices beleive it or not are better than the so called discount stores. You will not be disappointed!!!!!
Experience it for yourself.
Tim and Pat are great at what they do. They are family:)
Thank you!. My husband and I first heard of CMI from a friend several years ago. We visited the showroom with the intent of just looking and pricing pieces out. Pat, the sales woman, showed us a ton of different styles and types of pieces and we played for hours. Not once did we feel pressured or rushed into a purchase. In fact, we ended up purchasing a piece I never would have otherwise if Pat didn't take the time to show us new and different styles. She knew our budget and she worked with us to get the perfect piece for our money. Since our first visit 4 years ago, we've been back a dozen times to see "Ms. Pat", who makes us feel like family everytime. Pat knows me so well that each time we visit her, she immediately takes my engagement and wedding band and has them cleaned and shined all pretty. It seems more and more lately that customer service is a thing of the past. So when you find a store, especially when making a big purchase such as jewelry, that displays top notch customer service, you stick with that store for life. This is why my husband and I will continue to purchase jewelry from CMI. And, this is why we have referred so many friends to CMI for engagement and wedding bands, all of whom are as happy as we are with CMI. Thank you Pat and the entire staff for always making us feel welcome and special in your store! We can't wait for our next purchase at CMI. Happy holidays.
Thanks for taking the time to share your experiences with Citysearch. These days people are much wiser about their big purchases and it really helps to know you are dealing with a store that has excellent AFTER THE PURCHASE service! if you check out our competitions reviews you will see this can be a problem.
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