Raleigh >Real Estate Sales & Services > Ppm INC
6739 Falls of Neuse Rd, Raleigh, NC | Directions 2761535.876596 -78.623858
Impeccable – I'm the treasurer of my HOA board of directors. Our HOA had been managed for eight years by the same management company. I was tired of hearing the constant complaints from my neighbors about mismanagement and lack of attention to the community's needs. So, I decided to run for the board and do something about it. Throughout the interview process, it was clear that PPM's credentials and expertise was what we needed. Now, almost a year later, I'm still getting bombarded with compliments and praise from my neighbors for our decision to switch to PPM.
Not organized and unprofessional – They are horrible! Very unprofessional, truly do not no how to communicate.
Best Property Management Company in Raleigh – I saw the review below and felt compelled to respond. I am on the Board of Directors for a community managed by PPM, specifically Lynn Peed. We have worked with Lynn and PPM for over 10 years. I have never, as a homeowner or a board member, felt that we have received anything but excellent customer service from PPM. We can always count on Lynn to perform due diligence in all of her tasks. It is quite comforting as a Board member to know the job is being done right. Of course, property management is often a business of complaints (something I learned quickly on the Board); however, Lynn would never bad-mouth another board member, homeowner, or vendor to myself or anyone else on the Board. If this individual is not happy with PPM and Lynn then they will not be happy with any management company.
Nice at first, but watch out later – Horrible company. They are nice to your face at first, and then they don't follow through with projects. Bad mouthed the Board to other Board members, when in actuality it was Lynn Peed at PPM not following through. Tried to make the HOA Board look bad to vendors. Tried to ask about contract was given the run around, she never showed anything in writting. Around the end of the HOA's contract they still will not do what they are paid to do for the neighborhood. When community projects were finally completed they never checked on completed work. They do not manage the property the way it is supposed to be managed. They are out for the money. Their customer service is awful. Do not trust these people, even the owner treats people like crap! The owner of course did not follow through on the issues, just believed Lynn Peed her employee was doing everything correctly. Ms. Peed needs to go through customer service training, maybe the entire company does.
Excellent Service – I contacted our community liason at PPM (Brooke Tidwell) for a maintenance issue and also for issues regarding a neighbor. In both instances Brooke was extremely quick to respond and had the issues resolved within a day. She was very supportive of my concerns and was extremely professional. Actually, PPM called me twice after my air conditioner broke - once to make sure I was able to schedule the repair, and once after it was fixed (only took one hour to fix) to see if I needed anything! I also found them to be very supportive of general community concerns regarding parking, pets, and noise. Whenever I have guests over I always get compliments on how nice our landscaping looks. They also started a parking policy so that we no longer have our driveways blocked by neighbors' guests (which has helped a LOT) and they constructed a dog park as well. Very happy to have them manage our community - a true class act!
Excellent – I have always really enjoyed working with PPM. Cathy Lemley has been our manager for about 12 or 14 years now. I have interacted with her (and other PPM employees) as a homeowner, a volunteer for my community, and as a board member. They have always prompty responded to any situation- within hours for a question or minor issue, within minutes at 1 AM for an emergency, and the owner even personally called me when a crisis popped up when Cathy was in a meeting. I highly recommend the firm.
Actually enjoy working with them... – I actually enjoy dealling with PPM... It's weird to say, given my thoughts on HOAs in general, but this place has won me over. The two ladies I deal with about my neighborhood and my dues are great- friendly but not in a fake suck-up way. They're knowledgable and competent and fair. The manager called me one day to note that I had overpaid my account and asked if I would like her to send me a check or keep it on the account as a credit. I didn't know I had been paying $40/ month extra for almost a year through my bank automatically, so I requested a check and got it the next day. Any time I've had to call, they've been wonderful. Just thought it would be fair for me to point that out, especially since I hated our last company and because I'm the type who takes umbrage with HOAs in general. If we have to have one, at least we have a good manager. I've heard some horror stories but mine isn't one of them!
Start out wonderful... peter out in short order – If PPM fulfilled their promises, they'd be one of the best. They "romanced" us with easy promises that sounded great- until they didn't deliver. 3 years and a lot of money later, we are left wishing they had followed through.
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