08/31/08

POOR customer service

by sweetjess195

I called the store to make a sunless tan appointment about 3 weeks - a month ago. The girl on the phone told me the new store manager was out of town and she was unsure about the Labor Day/weekend hours. I explained to her that this was 21st birthday so it was very important for them to let me know if they would be closed so I could make other arrangements. She promised they would call if the appointment made would not work out.

Fast forward to today, the DAY OF THE APPOINTMENT, and I havent heard anything regarding the cancelling of the appointment or the closing of the store. I decide to call just to make sure and that is when I heard the recording that they are closed. THANKFULLY, I didnt drive all the way out there to find this out.

Very unprofessional in my opinion. Dont tell me you are going to do something and then not.

• Pros: none that i know of
• Cons: poor customer service, doesnt seem to care about the customers

06/30/08

This is the place to get a tan!

by erischic74

I just had my first ever spray tan done at Exotic Tan today and just had to post what a wonderful experience I had! I have to say, I was very nervous and a bit self-conscious about doing this, but after reading the other rave reviews on here, I decided to give it a try. Christina took lots of time with me and explained everything about the process and answered all of my questions. She was super friendly and welcoming, and above all, she made me feel totally comfortable and at ease, which is really something when you consider I was in my birthday suit in front of a stranger! On top of it all, my tan looks FABULOUS! Very even and natural looking - I am thrilled with the results! From the first time I called to make the appointment to the time I walked out the door, I experienced nothing less than excellent customer service - you can tell that Christina really cares and wants her customers to be 100% satisfied. I will be going here to tan from now on and highly recommend that you do the same!

• Pros: Excellent customer service, clean and relaxing atmosphere, awesome results!
• Cons: None!

06/19/08

I can't believe it!!!!

by mick0812

This salon has it all. A friendly staff, great customer service, unbelievable results, and the spray tans their are to die for. I went there to sign up for the $26 a month thing and I they gave me half off on my first spray. I could not believe the color I got. Shannon was the one who sprayed me and she was so great. I have to say that I was a little nervouse standing in front of a real person with my birthday suit on but Shannon made me feel so confortable. She was so nice and funny that I almost forgot I was standing there with no clothes on. She put me in the little spaceship looking tanning bed when my spray was finished and let me just tell you that I had no blotchy spots, my feet and hands look normal, I didn't breakout with a bunch of zits all over my face, and the tan that I got was so natual. I looked like I had just walked in from some exotic island. This salon offers a garentee with all of there spray tans so if I wanted it darker I could call her back and she would have fit me in the next day to ensure my happiness with this service. Needless to say the spray was perfect and I didn't need to go back for any touchups but I am now an life long client with exotic tan. I have been telling every person I know where to go and get their spray tans and this salon has never let me down. People from work think I am the best person in the world because I found exotic tan online. If you have never done a spray before check them out and tell them Sara sent you. They know who I am!

• Pros: They are real people not the fake sling my head from side to side girls! They do what ever it takes to make you happy!
• Cons: I can only see them once a day! =+)>