11/13/08

Don't waste your money here

by justmenyou

I've been to a lot of spas before, and this was the worst experience I've ever had. The place was dirty, thestaff was rude, my services did not start on time and I did not get the full time that I payed for. I don't think I should pay for my therapists to laugh outside the room or spend 10 minutes talking to me before I get my service..

10/07/08

Don't Waste Your Time

by ChristinaW

At the Brier Creek location, I have to say that the some of the front desk team are some of the most unprofessional, unaffected people I've had to deal with. I booked an appoinment for my mother's birthday to get the facial of her choice.I made sure to let my mother know to arrive at least 30 minutes prior to the start of her service. My mother arrives early, introduces herself to the manager, who checks her in. After my mom has been sitting in the lounge for 45 MINUTES, the manager CALLS her on the phone while she's sitting in the lounge asking her if she was coming in for her service! After sitting there for an hour, my mom gets up and leaves. I call the location and asked Laura (spa director) what happend with my mom and the only explanation she could give me was "We made a mistake" and then asked me if my mom would like to reschedule, not offering her any type of compensation for her lost time or an incentive to want to come back. This is riduculous. They want to preach top-notch customer service and fail to deliver every time.

• Cons: No customer service skills

10/06/08

Best spa in Raleigh, hands down.

by MaryEileen1

Best spa in Raleigh, hands down. I've had massages and facials here, and the therapists are very knowledgeable as well as relaxing. This is the BEST massage I've had, including those I've experienced in New York and L.A. Definitely must experience to see for yourself!

• Pros: Best masssage ever! Therapist was fantastic!