Raleigh >Six Forks Station Exxon
REALLY HORRIBLE EXPERIENCE.
This is the place to go if you want to get ripped off have your car damaged. I brought my Jeep here with a busted water pump. It took 2 days to get my car back, never repaired.
Immediately after this "repair" my car began overheating. I noticed that the coolant reservoir was empty. I refilled it and returned to this Exxon to see what was wrong. They initially tried to charge me $60 to evaluate their own work. Once I made it clear that this charge was unacceptable to evaluate their own service, I brought my Jeep back. I spent 2 hours waiting while the mechanic looked at my car, came inside and did Google searches about this repair, went back to my car, then Googled some more. Clearly, he was HIGHLY incompetent.
At the end of 2 hours he could not determine where my car was leaking coolant and told me that he refilled the coolant and it must just have had a "air pocket" which caused the reservoir to empty.
I left realizing that having a repair here was a huge mistake. Within a a short time, again the reservoir was empty. I was afraid to return to my car to this Exxon, but I had exhausted my funds on this repair. I maintained my fluid level until I could take my car to the Jeep dealership, where I learned that the water pump and installation had been done incorrectly and I was going to have to have it replaced, AGAIN.
I called and spoke with Phil at the Exxon who stated that he would only refund me for the cost of the pump itself, and that was contingent on my returning it to him. By bringing him the removed pump he can return it and get a refund himself. He stated my only other alternative was to let them put in yet another pump. Clearly, after this Exxon's two unsuccessful attempts at repairing my car, I would never have the confidence to allow them to touch my car again.
This fiasco cost me a great deal of time and money. I am a widow with 4 children so this was a very big financial hit for me as well as loss of transportation. Sadly, I happened upon a very incompetent repair shop so I was forced to absorb the cost for their lack of ability.
Excellent service and work. The assistant manager (Dusty) walked me through exactly what they did on my car and why. They even found a missing part on one of my hubcaps that had fallen off and gave it to me for free. A great first experience. I'll definitely be back for future service
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