Dauntless Transmissions

01/16/12

Best auto service/Transmission service in the area

by stwilm at Citysearch

I was in the process of beginning to restore a 20 year old sports car that has alot of sentimental value, but no real cash value. After reading internet reviews and asking for Transmission shop recommendations at 3 autoparts stores, I had to see if Dauntless was as good as everyone said. After a brief external look and my description of the transmission issues, Dauntless said the issue might be due to old seals. However, after doing a full inspection, it was clear the transmission was completely shot. The Dauntless team worked like mad to help find the necessary parts and offered solid advice about different options and price impacts. I was already past the value of the car with other recent work.

Dauntless provided good advice but was always aware of my budget concerns. They went well above any expectations of customer service. They always took the time to explain available options and they went the extra mile to make sure I was satisfied. I just hope Gil and Max can maintain this level of customer service as their business continues to grow. If you need transmission work, or any auto repairs they do, you will not find a more honest customer focused repair shop. The best auto repair experience I have ever had. Thanks to the entire staff!

Steve T

Raleigh NC

01/15/12

Finally! A mechanic I can trust!

by mapsh at Citysearch

Like other reviewers, I found Dauntless Transmissions after having been jerked around by several different mechanics, to the point that I was afraid to take my car anywhere. Recently, after an experience with a garage that left me feeling helpless to keep my car from kicking the bucket any minute, a friend recommended Dauntless Transmissions. This was right before Christmas. I called Gil and left a message, and not 10 minutes later, he called me from the road. They were driving to Texas for the holidays, but he took the time to call me back and go over what might be wrong with my car. We set up a time for me to leave the car with him after the holidays. When I did so, I was so impressed with the quality of service. Gil drove around with me to identify the problem, educated me about the car and what might be happening, talked with me about possible solutions, and then worked on the car. When he was finished, he and Max actually drove the car to where I worked so that I didn't have to get a ride. Now that's service! Not only that, but since the noise the car was making hadn't completely gone away, he told me to drive it for a week before paying him, and if I felt satisfied, then give him a call. I was floored. Never before has anyone done work on my car and not demanded payment right away.

I drove the car, and the noise was still happening, but after talking with Gil about it, I understood what the noise was, and that there was no danger of anything huge happening with it, and that to fix it would require a good four hours of work that wasn't necessary. I chose not to do anything about it, and Gil told me he would not charge me for the work he had done on the car. I couldn't believe it. I felt he put the integrity of his work and the service to his customers first, which made me want to pay him even more. After this experience, I don't want to take my car anywhere else. I think a lot of other mechanics in the area could learn from this guy. I hope they do!

12/15/11

Apathy Lost

by Eric1959 at Citysearch

Having lived in Raleigh for over 52 years, and been to many a auto repair shop, I had come to believe that the best you can hope for is to not get too badly taken. The integrity of a shop is only as good as the man that stands behind it. At Dauntless Transmission, I found a man that puts his integrity first. I talked with him on the phone before having my car towed in, and he took the time to talk me through the possible issues that might result in it not having to have taken into the shop in the first place. When it ended up having to go into the shop anyway, because it was beyond my efforts to fix it, the work was professionally done and when he told me what I owed him for the work, my jaw hit the floor. And this was not a bad shock, it was a good one. With a shake of his hand, he insured that the next time I need repair work done, Dauntless will be the word that comes to my mind. And if you don't believe me, check out what the Better Business Bureau and all his other customers say about him. He might not get rich in money, but he'll never lack for respect and graditude.

11/08/11

Honesty is a trademark

by roscott1 at Citysearch

After the excellent reviews, I decided to take my BMW 318i to Dauntless to diagnose a grinding noise from under the car. The dealer thought it might have been the center driveshaft bearing. Gil and his team determined it was the heat shield that was rubbing against the drive shaft. He saved me a ton of money and refastened the heat shield....problem solved. Thanks Gil and team.

10/07/11

Exelente!!!

by Omar Antonio at Citysearch

I decided to take my truck to DT because its great reviews.Gil and his staff not only did a great job with the transmission of my F150 but also treated me as familly. So as a token of my appreciation here is my review: Exelente!!! (Exellent)