07/31/09

Incompetent, dishonest, condescending owners

by gdoodle

When my fiance and I got engaged we set the wedding date for four months later, which left me with very little time for wedding preparations. I was really concerned about finding a dress in such a short time frame--particularly because I am a notoriously scrupulous shopper. To my surprise, (and ultimate downfall!), I happened upon the "perfect" dress at Diamonds, which happened to be the first boutique (if one could call it that) that we visited. Although I was hesitant to make such a quick purchase, the dress was undeniably gorgeous, and my little helpers insisted that it was the right one for me. Now, to be fair, the dress is quite fantastic and I wouldn't trade it in for the world. The process of getting the dress, however, was entirely hellish and ruined the experience of the wedding gown for me. Not only were we duped into believing they meant it when they said, "alterations are included," but the fitting process alone was a nightmare and unnecessarily difficult and time consuming. The dress arrived 2 weeks late, and when it finally came I called to schedule a fitting. When I arrived, I was ignored for 20 min in favor of prom shoppers, (who had yet to make their purchases and later their regrets!), and when I was finally seen I was asked if I would "like to just try on the dress..." Clearly, Anna was too busy to be bothered with actually fufilling the fitting I had scheduled. (Keep in mind, I was a full time student and had to drive 2 hours each way to the shop). I was frustrated, but tried to keep it cool and calmly scheduled a different fitting date for the following week. I arrived at the scheduled time and...surprise, they took 30 min before they got to me. Two weeks later, I was called and told that the dress had been altered. GREAT! I was so excited to pick up the dress, and the wedding was only a month away! I arrived to pick up my dress, only to find (30 min late, of course!) that it had not been pressed, (the presser is "at our other location") and it still had pins stuck in the unevenly hemmed bottom. (HOW do you screw up the hem for the length?!? And lopsided!??!) Another trip...My fourth and final visit, I had decided that I would take the dress-ready or not. I arrived and everything seemed too good to be true. Only a 20 min wait this time! I started to put on the gown, but a little silver glint caught my eye. Sewn into the top of the gown--just where my arm would go--was the tip of a needle, just hanging out. Anna claimed that it was the manufacturer's doing, which is rediculous because it wasn't there the previous 3 times that I had tried on the same gown. There went another 30 min of getting it out...And as the grande finally, on my way out the door anna had the nerve to ask me how I wanted to pay for my "alterations included in the price" alterations. Lies, lies, lies! I sucked it up, however, because we had no written proof of their former claim. (note:GET IT IN WRITTING!)

A brief epologue: When I paid for the wedding gown in February, I also paid the full price for a bridesmaids dress for a friends' wedding that I was supposed to be in. In short, the dress was never ordered, and when I called to ask about the situation 6 months later (friends' wedding ended up getting cancelled), their response was that they would like to give me a refund, but that's not their normal policy so they have to check with Anna, first. WHAT?!!? SIX months later I called to check up on the status of the dress that was supposed to have arrived three months before, and not only had the dress not been ordered, but they had no intentions of ordering the dress or notifying me!!!!!

You are not contending with ordinary business owners at Diamond's Bridal. At Diamond's Bridal you will encounter a very selfish, dishonest, and sticky-fingered couple. Believe me. I found out the hard way....

• Pros: Um.....
• Cons: rude and dishonest managers,poor quality, terrible service,

07/19/09

Fat people go somewhere else

by FoodieReviewerYo

I did not go here. I called. They don't carry ANY plus size dresses. My dress shopping experience has been nothing but a big discrimination search. Almost no one carries plus size wedding gowns.

• Pros: None
• Cons: They carry NO plus size gowns

03/17/09

Rude and impersonable owner!

by comeonseriously

The owner has a serious personality disorder! Instead of greeting customers when they walk in the store, he ademately insists they put on a pair of white gloves. Not a "hello", not a "welcome to Diamonds", not even a "what is it that I can help you with today"....just the same repetitive montrum..."EVERYONE MUST WEAR WHITE GLOVES WHILE YOU'RE IN THE STORE!!!" I paid $300 for a bridesmaid dress and when I ordered it over the phone I specifically asked if the alterations were included with the price of the dress and he said "Yes." However, when alterations were completed he wanted to charge me $60 bucks. I asked him for a price list of alterations/fees but he told me it would be impossible to have such a list. I have no idea if he pulled that price out of his *** or what....for all I know he could've completely ripped me off. But either way, he suddenly had selective memory loss-in that he forgot he had told me the alterations were included with the price of the dress. When I questioned him about the $60 dollars he proceded to loose his temper in front of the many customers and chewed me out right there on the spot-telling me that I called him "a th**f."(rhymes w/ leaf) Those were his words-not mine. He has absolutely no business sense and no clue about customer service!!! He is very impersonable and only cares about his precious gowns and little white gloves.

• Cons: Owner is a hothead, services over-priced