10/11/09

Bad service, good service reserved only for upper crust

by Isabella Riehn

Upon hearing about the selection of books from some reviewers, I brought my parents who were visiting from Singapore, only to have them accused by a female store staff of mis-positioning their books (in fact it was someone else before us who had misplaced the books), and by another male staff at checkout who couldn't wait to shoo them off after they have paid for 5 books. I feel certain after these 2 incidents that they serve a certain clientele of Caucasian appearance only. It was a sad day for us as my parents were seriously looking to buy books for their grandchild, only to be treated so shabbily.

• Pros: Wide Selection of books
• Cons: Shabby treatment for non-caucasians

01/04/07

Always worth the drive!

by candybuttons

I live in Durham, but I find myself in Quail Ridge on a very regular basis. They are always having some great readings/signings by my favorite authors, and they always do a fantastic job of being organized and efficient while also being homey and inviting. I also signed up for the email newsletter, and I enjoy Nancy's comments on what she's reading. I find out about a lot of wonderful books that way!

My parents also love Quail Ridge... They drive 2 hours from South Carolina for many of the events, and because my dad is an educator, he gets a free membership in their discount club. It's a great value for them, and the staff is always friendly and helpful. I would recommend this store to anyone!

• Pros: Staff, Selection, Atmosphere
• Cons: It's in Raleigh. :(

11/29/05

The best bookstore!

by rachelstar

I have been a customer since the early days at Quail Corners Shopping Center. The service has always been the best...you can go in with partial title, only the author's first name or a vague description of the book---and they can still "name that book". With discounts for the readers club, and regular sales for the members--prices are great. Nancy has created a book lovers heaven!