Cary >Fabric, Quilting & Needlework > Carolina Sew-N-Vac
1249 Buck Jones Rd, Raleigh, NC | Directions 2760635.766247 -78.741665
Incompetent service and a don't care attitude – We bought a new sewing machine from them in 2006 and immediately had a problem with it sometimes not running. We took it in for service and they said nothing was wrong. Took it back again months later for the same problem and they charged a service fee and still said nothing was wrong. Finally, 3 weeks ago an employee sat down with my wife and saw there was something wrong with the machine and button hole maker. Got a call last week telling us they could not fix it because they are no longer an Elna dealer. These people don't care about service and are completely dismissive about complaints. I recommend not buying anything from them.
Worst Place for Repairs – Bob told me my repair would cost $150.00 for my steam cleaner. Once I told him it was under warranty, he changed his story and said it was a different part and it was only $57.00. Then when I advised him it should be covered under warranty, he insisted it wasn't. I had to contact Hoover who contacted Bob directly and told him IT WAS COVERED. I finally picked up my steam cleaner 4 weeks later only to discover HE NEVER REPLACED THE PART HE CLAIMED WAS BROKEN!!! I just filed a report with the (City Search won't let me say who but it has 3 words and begins with a B, and ends with a B). Hoover is now sending me the part directly! These people are rip off artists! But I didn't let them get away with it! They got not a dime from me!
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