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Bailey's Fine Jewelry
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Amazing Service.
Shopping at Bailey's is always a joy, but particularly so the other day. Katie at the Pandora counter is precious. She was sweet, helpful and patient as I labored over making a decision. She
offered a great suggestion, which I am very happy with!!
Kelly in Raleigh…
Fantastic place!. I am a new customer to Bailey's. I have purchased two Pandora bracelets at bailey's and the service I received was wonderful. Erin was the best! The staff is knowledgable about hte Pandora line, which also helped me become knowledgable. Again, I just want to give them a shout out...they are the best. The whole staff is great!…
Customer service not so good.
I took my watch in for a repair and was given what I thought was a high quote. But, I decided that’s OK. It might be worth a little more for a local, certified, reputable dealer. I wouldn’t have to
worry about shipping costs, long turn around time, etc. I was told it might take up to two weeks and that someone would call me when it was ready for pickup. Here’s where the problem starts. After two weeks I called and was told it wasn't ready. OK, I’m thinking it’s just taking a couple of extra days. No problem. Well, after four weeks I hadn’t heard anything so I called again. I was told that it would be ready by the end of the week (this was on a Monday) and someone would call me. So it's now been six weeks and I'm still waiting. This is completely unacceptable in my opinion and provided there are no problems with the repair when I do get it back, I’ll be going somewhere else, if needed, in the future.
I feel I should follow up my earlier review. I received a call from Jason at Bailey's and could tell that he had a genuine concern, not just a cursory interest, in this situation. He assured me that this was atypical of their customer service and he would address whatever caused this. I met Jason when I picked up my watch and found him to be as genuine in person as he was on the phone. He admitted this should not have occurred and went above and beyond what I expected to reestablish my confidence in Bailey's.…
Bait and Switch.
We had an extremely disappointing experience with our Valentine's Day 2011 prize gift card. We brought it to the Cameron Village store in March and were told 'congratulations, you won the grand
prize!' ($500). We asked if we could come back and use it for a special occasion, and they said that we could use it any time. My guy brought it to the store yesterday, and the employees acted like they had no idea what he was talking about. A total bait and switch, and we have no recourse because we didn't think to have the original conversation put in writing.
We will not be back, and I urge others to be wary of these 'prize' gimmicks this year.…
