Five Eighteen West Italian

Recommends

CSMobileUser2

Joined 5 years ago

Terrible experience. these people expect their employees to tolerate custimers who cuzz

cuss well newsflash your cusotemr is not always right why contribute to a restaurant who expects tehr employees to tolerate verabl abuse..the only thing that was good was the food. The managers and staff sucks especially this short fat girl.

Doesn't Recommend

LLAnne

Joined 3 years ago

AWFUL EXPERIENCE. I would not have even given a star but had to in order to write a review. Absolutely disgusted with this restuarant.

First of all the food was overrated. So it was not what i expected at all. I think kraft boxed pasta is better!

Our waiters were very polite and kind but when I asked a question to the managers they were not accommodating.

The male manager seemed very annoyed that we had a question and he could not given speak english properly. He looked mexican. No offense but hire someone who can speak english!

Anyways, we won't go back there.

DO NOT WASTE YOUR TIME GOING HERE!!

Doesn't Recommend

anight

Joined 5 years ago

Unfortunate dinning experience. My wife and I were celebrating a special occasion and decided to try a restaurant we had not been to before. The location is great and it?s a nice building. The wine was very good but those are about the only pros to this restaurant. I had the chicken marsala and was very disappointed. My wife ordered the beef tenderloin. She ordered it but could not eat it. She ordered it to be cooked medium and when she cut into it the waitress offered to take it back because it was obviously under cooked. I finished my meal before they brought the meal back out. When it came back it was cooked properly but the meat was such poor quality she could not eat it. It was like trying to cut and chew a piece of shoe leather. I don?t know where they get there meat from but I have never had a piece of meat of such poor quality. They did do the right thing and take the meal off of our bill but I would not recommend this restaurant to anyone.

Doesn't Recommend

projecte

Joined 6 years ago

Meh. I've been here a couple times and every time I've been underwhelmed with their pastas or desserts. And the times I took dates there it indeed lacks a romantic setting. It actually gets pretty loud and it hard sometimes to talk to the person across from you.

Recommends

518

Joined 5 years ago

in response to rude staff, Mr Cores51. If you come to our restaurant (or any other for that matter) obviously overly intoxicated and acting belligerent, please do not expect to be served more alcohol. In fact we take pride in serving our guests with respect and dignity. I should hope that you could try to do the same in future encounters with service staff.

Doesn't Recommend

Cores51

Joined 5 years ago

Rude staff. Waitstaff and management are rude. Do not go there on a Saturday night an hour before they close or all you will get it is a bunch of attitude from a staff who would like to go home. We had out of town guests in our party and were embarrassed that this is where we chose to take them. Don't spend your money were you are not wanted. Instead walk down the street to the 42nd street Oyster bar where both the food and the service is excellent.

Recommends

gooie

Joined 5 years ago

Great value, Unique and affordable Wine List. I don't see what the problem people have with 518...they are not trying to be the next gourmet food restaurant where you don't know or can't remember what you are eating. They are simply the place to go for fresh food that tastes great at an affordable price. Everything is made in house, from the pasta, sauces, salad dressings to desserts. The specials are always good and solid and fresh. No frozen seafood, organic salmon and great pizzas always keep us coming back. The wine list is always very unique and affordable and the servers seem to be very educated in what they are serving. I like the lemon linguine quite a bit and my husband always gets either the tenderloin (best in town) or the ribeye. We have been dining here since we moved here 5 years ago...sure we get the occasional miscook, but the staff is very attentive and very willing to correct their mistakes. They have recently added some very lovely curtains to the upstairs dining area that helps with the noise levels.

Cudos to them and the management for consistently turinng out a great product at an affordable price in a wonderful atmosphere.

Doesn't Recommend

bkomenda

Joined 5 years ago

Great atmosphere, great waiter - horrible food!. We dined out with a group of 5 adults and all had a variety of meals. The worst chicken marsala I have ever had. Chicken was overcooked and asparagus tasted burnt. The crab cakes were unremarkable and the drizzled sauce was completely the wrong flavor to accompany them. The shrimp appetizers were okay but again, nothing here wowed me or would even make me want to go back.

Doesn't Recommend

Anneater

Joined 5 years ago

Plain food, nothing special about lionhead fountain, not romantic with white flourescent, bad service to first-time patrons. Naturally curious, I wanted to know what the table near the lionhead fountain is like and why is it so romantic. We arrived, and was shown to the table at the lionhead fountain. Our initial reaction was - what, this it the lion head fountain? We expected a larger, grander fountain but it was just like a garden version of a small lion-head, but the goldfish was entertaining, they seemed to be watching us and we had fun watching them too. The table was located in a high-traffic area, in fact, it was kind of blocking the major pathway for the waiting staff, we felt really awkward sitting there. Also, the restaurants used white flourescent lighting, killing any romantic setting. The restaurant, at least where we're seated, gave us the feeling of a diner. The service was bad, our waiter gave us the feeling we were in a diner, most of the time he shuffled past us without asking us anything, all the while he attended to the table next to us with great diligence, maybe we were new and they were old patrons who tipped him handsomely before? We felt very ignored as first-time patrons. The food was just okay, nothing spectacular to rave about, it's like food we can have at any place. We were so unimpressed that we decided not to stay for dessert. The dining experience was so plain. I was so glad we tried it out before treating our friends to dinner there. One more comment, it is my personal opinion that the bread served in a restaurant usually tell if the restaurant is good or not, the bread we were served was so loose-crusted that it literally fell off when we try breaking it in smaller pieces, it will make good bread-crumbs but certainly not good enough to serve patrons, our salad come with a really good bruschetta bread that we felt should be served instead of the plain bread we had initially. Driving on our way home, we felt a little depressed having spent $65 on a meal we didn't really enjoy.

Recommends

21ja

Joined 6 years ago

You're paying for atmosphere. The food is average and definitely not worth the price they ask, but the ambiance is nice, so I guess it could be a decent moderately priced date place if you must have italian. The extra you pay here is not for the food..it's for the atmosphere.