service is every bit as bad as they say. My wife, son and I arrived at about 2:05 Saturday for lunch. We made it about 3/4 of the way up the stairs when a Rockford employee blocked the top of the stairs and said, ?we?re closed." My wife replied, ?I was afraid of that. We went on the New Raleigh blog, and it said you served until 2:30, but we just saw the hours listed on your door as 11:30-2:00." She said this politely, as we headed down the stairs; we were aware that it was a mistake, and perfectly willing to make note for future reference. But the Rockford employee seemed not in the least concerned with our inconvenence, or our desire to patronize his restaurant, or the possibility that others might do the same thing. ?We aren?t responsible for that,? he said, with obvious annoyance. "Oh, I understand," she replied. ?I just thought you might want to know so you can get it corrected.? She thought letting him know where she found the incorrect information would be appreciated, and that he would agree it was worth trying to get this changed to prevent future problems. Further, whether his fault or not, it certainly wasn?t ours. Prospective patrons of his restaurant were inconvenienced, and turned away from the door; at the very least, she thought he?d offer an apology for our inconvenience and invite us to return another time. She was wrong. All he cared about was that he make it perfectly clear that it was in no way his fault. ?Like I said, that?s not our responsibility. We don?t have anything to do with what it says on New Raleigh,? he reiterated. We left the Rockford certain of two things: First, it isn?t their fault that the hours listed on New Raleigh are wrong, and second, they don?t really care much about us as customers. So, instead, we went to Tobacco Road. It was our first time there. We received excellent service and surprisingly good food. We'll visit TR again soon, but not Rockford. When we have choices -- and we do -- we prefer to patronize businesses that appreciate our business.
Good, interesting food; good prices; sad service. I, like so many others feel the like the Rockford has great food - interesting dishes - great prices (especially for downtown) and a less than stellar waitstaff. It is always slow regardless of the crowd & the waitstaff usually seems indifferent and is not attentive. So - if you're not in hurry & stellar service isn't a big deal to you - check it out for the great food.
Rudeness Leaves a Bad Taste in the Mouth. Four of my girlfriends and I planned to go to the Rockford today at 1 for lunch to celebrate a birthday. I'd been there with a friend, and the food was decent, and the service - well, they ignored us. I can take being ignored. On this visit we were told by the (I describe him so that you may avoid him) 30/40-ish blondish/reddish-haired "gentleman" in glasses, "We don't usually seat large parties." Five people - enormous party. Then he proceeded to put two tables together in the doorway - in the doorway - meaning half the table in one room, half in another. We said that, since we were celebrating a birthday, we would wait when another table (all in one room) opened up. He said, "The food tastes the same, wherever you eat." A couple left in the corner, and when the waiter approached, I asked about the table, when the man got in my face and said, "Can you listen a moment? I'm getting something ready as soon as those people leave." I repeated, disbelieving, "Can I listen a moment?" Because surely he hadn't been that rude. And he said, "Well, you kept interrupting me." No - I had been the one talking. And I'm the customer. And I was being nice. So yeah - my friends heard and said, "We should go. They have a 90 sanitation grade, and they don't deserve our business." And we went to the Hibernian and had a lovely, lovely lunch.
Isn't it funny. The food at the Rockford is great, but the staff is rude and slow. It sure is funny to read these reviews and see which ones were posted by the managers!
Would you like some cigarette smoke with that burrito?. Hey, here's the deal. The Rockford has good food, but when I get dizzy (SERIOUSLY. NOT A LIE) from the lack of quality air and my eyes can't close because they're so dry from the cigarette smoke, I can barely function let alone enjoy a savory sandwich. So folks, I certainly won't be returning to the Rockford until it goes non-smoking (and hey, non-smoking in one half of the restaurant that is open to the smoking portion ain't non-smoking) and shows some respect for the diners [as well as the EMPLOYEES-- I hardly think that breathing cigarette smoke for a 6-hour shift is considered part of ENSURING EMPLOYEE HEALTH AND SAFETY..... but that's just one woman's opinion, don'tcha know], and I hope you can sympathize and empathize and also find somewhere else to go if you want a good burrito sans lung cancer or smoky clothes.
A Glenwood Ave staple..
I love this place. Sure there are a few staff members that are too cool to notice you, but for me, that's the charm of the place. There are more good staff members than bad. Rob, Cheatie, Jeremy, they are all wonderful.
The sesame crusted salmon is divine.
Good Food, Terrible Service. I like the food (they specialize in sandwiches) at the Rockford, but the poor service has kept me away. Don't expect warm smiles or friendly faces. In fact, don't even expect direct eye contact. The waitress we had the last two times we went there seemed depressed and miserable. She didn't check on us to make sure we had drink refills. She didn't explain why it took over an hour to make 4 sandwiches, and she didn't make any effort to build any rapport. After this odd exchange, I had to force myself to leave a tip. Rockford, here is a "tip"... hire more cooks, get rid of the creepy drawing of the woman smoking a cigarette, and hire servers with personalities and a pulse.
Fair At Best. Overrated!. One of my best friends recommended The rockford and raves about it constantly. Our waiter was really nice and awesome and my soda was good-that was about it. The food was blah and disgusting-I ended up eating some pickles at the dinner table then going to the BK lounge afterwards. I couldn't find anything worth eating...It's extremely overrated and crowded...mmm never again.
I do NOT recommend this place!!!. I agree with the others who've said that the staff is pretentious. I have been to this place a few times and every time I'm there, the "service" (if you can call it that) has always been lukewarm. But my visit this past Saturday finally made me stop and think that no matter how good the food is, getting CRAPPY service is NOT worth the visit! We sat there for 10 minutes and no one was even acknowledging our presence. There were 2 waitpersons just standing around right next to our table and neither made an effort to even just say, "someone will be with you soon". They were too busy trying too hard to act "cool". We finally just stood up and left, and the 2 a**hole waitstaff saw us leave without saying a word. We will never go back there again and will make sure everyone we know will not, either.
I hate my job too. I moved from Raleigh to Seattle in 2005 and everytime I come back I visit my favorite restaurants. Rockford being on that shortlist I made sure to stop by. The atmosphere is great. The food is delish but man, the wait staff are such pretentious hipster a**holes! I came back over Labor Day weekend and had lunch there with my parents. Our waitress acted like she was in hell. When I ordered she said "uh uh" and plopped the menu in front of me and pointed at what wasn't available during lunch hours and just stood there annoyed. My mom ordered baked beans as a side and was brought a cup of mushrooms (which wasn't even mentioned as a side when we asked). I live in Seattle where hipster culture is rampant and ridiculous and this brat put them all the shame. Get real Rockford. You are a tiny restaurant on Glenwood Avenue in RALEIGH NORTH CAROLINA. Understand your clientele and shake your waiters out of their tight pant-ironic haircut-hazed arrogance. GEEZ
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