09/07/09

So far so good...

by Chelcyds

I am a HUGE STICKLER for customer service so I will be completely up front with my review...so far. My best friend and maid of honor had to convince me that Victorian Rose was a fitting place to look. I had a limited budget and did not want to feel like I was wasting anyone's time, including mine. I had my hesitations, I thought the staff would be snotty and no one would want to help me. Not the case. I had a great experience. I called the day before and confirmed my appointment and the woman who answered the phone was very very nice. Upon arriving I was introduced to Shannon and she was GREAT! She immediately asked what I "envisioned" and started pulling dresses. She helped me for 2.5 hours and focused solely on me. She was not stuck up and was not phased by my limited budget. She helped me, made suggestions and made the experience wonderful for me, my mom and my bridesmaids. I will say, after reading the reviews, I sincerely HOPE that the great service continues. Fingers crossed!

• Pros: Shannon was awesome, Found my dream dress
• Cons: None, yet (fingers crossed)

09/02/09

one thing after another

by usuallydramafree

Pursuant to their website, I made an appointment to look at bridal gowns. When I arrived there was an employee ready to help me and she did, for about 10 minutes, then another customer came back into the store and apparently this customer seemed more promising to her and I was abandoned. I looked at dresses for another 15 minutes and no one else would help me bc I had already been "claimed"...Finally, after my insistance, another employee began to assist me. The service was not outstanding but adequate, however, I found the perfect dress. It was off the sales floor BUT I was assured and was convinced that it was brand new out of the box that day. I inspected the dress and could tell that it had not been tried on and it was in great condition...so i bought the dress...

My mistake was leaving it in the store after I had purchased it. I called 4 weeks later to pick up the dress for a bridal portrait and when I went to pick it up I was told that "steaming the dress caused the dust to create stains" and "since I had bought the dress of the sales floor that is why there were now stains on the front of the dress". They also told me that it was typical for off the sales floor dresses...Basically I was made to feel that it was my fault, yet I was given no warning about this when I purchased the dress. They were not apologetic and it seemed ludacris that my once mint condition dress now had lines running down the front of it..I was forced to pay 100 dollars to get it dry cleaned...I'm not sure the problem is fixed now. I pick up the dress soon and am praying that the dry cleaning fixed it...Basically, you can't trust anyone and there is always an excuse...don't leave your dress with them to store and don't get them to steam it.

• Pros: found a dress
• Cons: paying 100 dollars to clean a dress that never left store

08/06/09

Wonderful Service!

by Casie81509

I had a wonderful experience at Victorian Rose. Melissa and Rachel were more than great with me. I did not know what styles I liked so Melissa helped me pick out a few suggestions (she even guided me to the clearance section!) She listened to my budget price as well.

I also ordered my bridesmaids dresses from there, which was so easy. The best thing was that Victorian Rose price matches! My Dresses I bought for the girls were $215.00 at the store so Melissa suggested I look online and they would price match. I found them for $115.00 and when I told her, she said, "Okay, then that is what we will charge" no questions asked!

I felt like a valued customer the moment I went in the store. My fittings, portrait cleaning and re-cleaning all went smoothly. The girls made me feel beautiful every time I tried my dress on and they remembered who I was when I would call or visit. I highly recommend this salon.

I have read some of the negative reviews on here and I think people need to be a little more open-minded...when you work with professionals, you should trust their opinion. I highly recommend this salon!!!

• Pros: Friendly and Helpful Staff
• Cons: Few Jewelry selection