Victorian Rose Bridals

12/06/09

NOT WORTH IT

by Anonymous369 at Citysearch

Simply put, Victorian Rose has great designer dresses. I would rather drive to Charlotte which is three hours away than go there again. I walked in there was a girl in the back crying that the dress that she had on was not hers when the manager and owner insisted it was. They then checked the paperwork and realized the mistake and threw in a free veil. GET IT RIGHT THE FIRST TIME. I was hanging up my own dresses to try on. No one greeted me when I came in. When I went in the fitting room I was left alone to try and figure out how to put the dress on myself. They didn't have the dress that I wanted from the designer they carried and weren't willing to get a sample. Another bride came in as well to get altered and her gown was completely messed up from the alterations department. I'm glad I ended up buying mine from Charlotte, Mine came in right and left perfectly fitting me! I will just never forget that day at Victorian Rose, It's not worth your money or time, You're the bride they are supposed to cater to you & you should not stress about the dress and you will if Victorian Rose is the place you get it from!

• Pros: Nice Dresses
• Cons: Poor Service, Dishonest & Rude

09/07/09

So far so good...

by Chelcyds at Citysearch

I am a HUGE STICKLER for customer service so I will be completely up front with my review...so far. My best friend and maid of honor had to convince me that Victorian Rose was a fitting place to look. I had a limited budget and did not want to feel like I was wasting anyone's time, including mine. I had my hesitations, I thought the staff would be snotty and no one would want to help me. Not the case. I had a great experience. I called the day before and confirmed my appointment and the woman who answered the phone was very very nice. Upon arriving I was introduced to Shannon and she was GREAT! She immediately asked what I "envisioned" and started pulling dresses. She helped me for 2.5 hours and focused solely on me. She was not stuck up and was not phased by my limited budget. She helped me, made suggestions and made the experience wonderful for me, my mom and my bridesmaids. I will say, after reading the reviews, I sincerely HOPE that the great service continues. Fingers crossed!

• Pros: Shannon was awesome, Found my dream dress
• Cons: None, yet (fingers crossed)

08/06/09

Wonderful Service!

by Casie81509 at Citysearch

I had a wonderful experience at Victorian Rose. Melissa and Rachel were more than great with me. I did not know what styles I liked so Melissa helped me pick out a few suggestions (she even guided me to the clearance section!) She listened to my budget price as well.

I also ordered my bridesmaids dresses from there, which was so easy. The best thing was that Victorian Rose price matches! My Dresses I bought for the girls were $215.00 at the store so Melissa suggested I look online and they would price match. I found them for $115.00 and when I told her, she said, "Okay, then that is what we will charge" no questions asked!

I felt like a valued customer the moment I went in the store. My fittings, portrait cleaning and re-cleaning all went smoothly. The girls made me feel beautiful every time I tried my dress on and they remembered who I was when I would call or visit. I highly recommend this salon.

I have read some of the negative reviews on here and I think people need to be a little more open-minded...when you work with professionals, you should trust their opinion. I highly recommend this salon!!!

• Pros: Friendly and Helpful Staff
• Cons: Few Jewelry selection