Raleigh >Women's Clothing > Bridal Boutique Of Raleigh
601-101 Hillsborough St, Raleigh, NC | Directions 2760335.780659 -78.646327
Neighborhoods: University, North Boylan
Lack of Communication – The boutique, first has a great selection of bridesmaid dresses. You can find exactly what you are looking for because they sell many of the popular brands. The pricing was very reasonable for the dress, which was the reason we purchased bridesmaid dresses from the store. We ordered the dresses under the timeframe recommended and they actually came in 1 week before they were supposed to, the trouble occurred when they incorrectly ordered one of the dresses. It needed to be reordered, on the fly. The lack of communication with the dress, timeframe of arrival and shipment of the dress was the difficulty with the store. I was told the dress would arrive within a certain timeframe only to find out after much difficulty that it hadn't been sent out yet. I was told by the owner that it would arrive one day, only to find out on the shipment tracking that the dress was sent out on the day, I was told by the store that it would arrive. I found that the lack of communication and apparent disregard for the sense of urgency with the dress arriving to my bridesmaid 2 weeks before the wedding is the fault of the management with the store which created an unnecessarily stressful situation. I would recommend anyone purchasing anything, check double check and recheck the items ordered, the timeframe to unsure this situation does not occur.
love the help – Bridal boutique of Raleigh was so helpful when I chose my dress. Other places made me feel like a sale they made me feel like a bride to be for the first time. The sales girl was helpful without being pushy. She made suggestions about what would look good and what didn't. I was suprised when we were both teary eyed over my dress. They do not take appiontments and are packed on Sat. but that was part of the fun. They made me feel like family instead of a visa card. I am buying my bridesmaids dresses there as well.
very helpful – I am a bride stationed in Germany. My bridesmaids are all in the army as well. Bridal Boutique of Raleigh helped me to everything from picking to sizing and paying and ordering. Thank you BBR you made this brides life alot easier.
Don't give them your business!!! – I visited the Bridal Boutique of Raleigh twice and was completely disappointed with the service both times. I visited once when they were busy and once when they were not and was treated as if they had no time for me on both times. I came into the store looking for dresses for my bridesmaids. I was never asked if I needed any help and ignored for most of my first visit. My bridesmaids and I attributed this to the fact that they assumed we were not serious about ordering the gowns and were not making any effort to ensure a sale. On my second visit my mother and maid of honor accompanied and we were ignored as well. My mother waited five minutes to ask a bridal consultant a question while she was checking her personal e-mail. I even heard a bridal consultant make rude comments to a customer and tell her she "did not have time to deal with her right now." Several other brides in the store left because of lack of service. They were extremely rude and unfriendly. Although they have a wide selection of bridesmaid dresses I like, I will be taking my business elsewhere. If you are looking for a great bridal boutique downtown, I suggest you try Victorian Rose Bridals down the street.
found my dress – In a busy world where everything needs an appointment, I was suprised when I went to bridal boutique of raleigh and did not need one. I was expecting to look at dresses. Instead, I tried on a dozen. Came back with my mom and bridesmaids a week later and bought my dream gown. We found my bridesmaid dresses the same day. Thank you Bridal Boutique of Raleigh for making it so easy to find my gown. Your staff was so helpful it made it easy.
Awesome service in emergency situation – I cannot thank Manu enough for coming through at the last minute for my wedding. My future sister in law was pregnant when I picked out my bridesmaid dresses. Bridal Boutique was very professional in getting all 8 of my bridesmaids to order their dresses at their own time table. They did not require all of us to come in together or hold their credit card numbers hostage. They let each person choose the size they wanted to order and my future sister in law misjudged how much weight she would gain and ordered a dress that was too small. I knew my finace would be so upset if she wasn't in the wedding and I really did not want a bridesmaid in a different dress. Manu really came through for us and added in a panel in the skirt so the dress fits her! She did an amazing job because it really looks like that was how the dress is designed. They accomodated our short time table in doing the alterations too and made my future sister in law, my fiance and me VERY happy!
Great Experience – Bridal Boutique was wonderful to me! I had no idea what I wanted in a wedding gown and went there on 5 different occasions with pictures I printed from different websites and from magazines. They were very patient with me and helped me try on countless dresses! After I tried on the ones I had initially picked out, they found ones that had necklines or skirts that I was looking at. I don't think I would have figured out what looked best on me without thier help! They have a huge selection and let you look through the dresses at your own pace. What I liked best was that they left me alone to think and browse for a bit, something I didn't find anywhere else. I credit finding my maggie sottero dress to them!!
HORRIBLE EXPERIENCE!!! DON'T SHOP HERE!!!! – No one in this store knows what's going on and they'll charge your credit card for orders you don't want. I had picked out bridesmaid dresses at the Bridal Boutique of Raleigh on Hillsborough St. I was informed by three different people on three different trips to the store that a particular dress was available in the color I wanted. I found out on my own that the dress was not available in my chosen color. After calling the store and explaining my situation and that I would most likely be going somewhere else to find what I was looking for, they proceeded to charge the credit card of my bridesmaid who had called in to place her order (before we found out we couldn't get what we wanted). I had been informed they wouldn't be placing the order until they had everyone's information. Instead THEY CHARGED A CREDIT CARD FOR A DRESS THAT DOESN'T EVEN EXIST!!!!
There are so many other bridal stores out there, avoid this one because I doubt they'll be in business much longer if they continue this kind of "customer service".
Terrible Service, Even Worse Quality, Don't Do it!! – I once worked at a dry cleaner years back with Manu (the owner) so I thought since she now had a store and I was getting married and needed minor alterations on my dress that I would use her. BIG MISTAKE! Her employees were rude and she was even ruder! She made me feel terrible because I didn't buy my dress in her store and marked up my alterations (along with my bridesmaids dresses alterations) by 50% because of that reason!?!?!? What? Why? Also my she was supposed to bustle my dress which of course I paid 50% more for but on my wedding day we attached the bustle and it immediatel broke!!! Every picture of me in my wedding has me holding my train b/c Manu didn't do her job. Everything about my experience with Manu and the Bridal Boutique was of poor quality and poor service. I don't think she even likes customers, I seemed to be wasting her time and in her way while I was there for my fitting. IF YOU'RE THINKING ABOUT USING BRIDAL BOUTIQUE...THINK AGAIN! DON'T DO IT. DON'T MAKE THE SAME MISTAKE MOST OF US REVIEWS MADE!!!! If I could give negative stars I would!
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