Raleigh >Roofing & Siding > Wendell Siding Co INC Rlgh
5000 Departure Dr, Raleigh, NC | Directions 2761635.849599 -78.595248
100% Satisfaction - NOT – BBB CASE#: 11055873
Complaint filed by: Chris Farnung Consumer Info
NAME: Chris Farnung
Complaint filed against: Wendell Siding Co., Inc.
NAME: Wendell Siding Co., Inc.
BBB MEMBER: YES
CONTACT: Mr. Linwood Johnson
ADDRESS: PO Box 58279
Raleigh, NC 27658-8279
PHONE: 919 850-2248
FAX: 919 365-7887
Complaint status: Inform AB Business of Complaint
Date Activity Description
01/04/2010 Inform AB Business of Complaint
01/04/2010 Inform Consumer
01/04/2010 AB - Complaint Validated by Operator
01/04/2010 Complaint Received by BBB
Case Description: I contacted Wayne Jackson w/ K Hov homes about defective window molding and he put in contact w/ Wendell siding... I contacted Wayne Jackson w/ K Hov homes about defective window molding and he put in contact w/ Wendell siding and they refused to replace molding.
They sent a rep named Tommy around Dec 1, 2009 and he told me they did not cover the window molding and was supposed to get back w/ me on the manufacturer warranty, but never did. I called WS back around Dec 31, 2009 and spoke w/ GM "Huskie" who yelled me down over the phone b/c I was hard to get up w/ (I work in a ER), I should have known I would have to take care of my home and there was only a 1 year warranty on this product. I asked where this was on his website and he told me it was not on there. I also questioned whether his rep had actually come by and he told that he did "free of charge" (yet his rep never noticed that my shutters were faded as well as the molding issues). He then told me I could call the owner b/c I was really out of luck. The owner Joey King left me several messages despite the fact I left a message at his office that I would only be able to speak w/ him at 1400 and he called me 3 times from 10:15am-10:30am. He also does not give out his cell phone, so he cannot be reached out of the office. He stated in his last message the he would call me back, but I have not heard from him at all, so I can only assume that he does not wish to follow up w/ me at all.
Category: Guarantee or Warranty Issues
Case opened date: 01/04/2010
Case closed date:
Desired Resolution: I am only seeking the replacement of my molding and a clear and substancial warranty like on all their other... I am only seeking the replacement of my molding and a clear and substancial warranty like on all their other products and they need to replace my shutters, which over less than 9 years have faded and they are covered for 30-40 years. I want to be treated like I am a valued customer and homeowner with their product on my house.
The original work done on this home was for K. Hovnanian homes in the early 2000's. The product being complained about is a Fypon window accent. These products come primed from the factory and have a one year warranty on the original coat of paint. What is not explained here is how we went out and replaced the window header on his home, even though this was a manufacturer issue not an installation issue. We did not make the product that was installed on this home. Same with the shutters, if there is a fade issue you have to take it up with the manufacturer who will provide you with new shutters if they see a warrantable issue. I hope that this clarifies Mr. Farnung's complaint about the " Warranty " issue with his home.
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