Apex >Massage > Massage Envy
Horrible Business Practices!.
I have been a member of ME since Oct 2008 and the recent events have been disappointing. I started my membership in Washington State and moved to NC about 9 months later. I really only visit the Apex NC location and filled out paperwork on at least 2 occasions to transfer my membership.
I have been trying to get pregnant since Jan of this year and it has been difficult to use my monthly massage because I was not sure each month if I was pregnant and my therapist side it could be dangerous to get a massages. I normally get at least 2 a month so in years past it was not heard to use my prepaid. Since Jan my prepaid starting stacking up and I eventually decided to cancel my membership in Aug for the time being. When I spoke to the local store in Apex to cancel they told me I had 3 prepaids and that I needed to use them within a month. My original paperwork from WA states I have a year to use them. I eventually got them to agree to give me a few months and they set them to expire on Dec 31st.
In Oct I found out that I was pregnant and have been waiting to get into my 2nd trimester to use the massages per their rules. When I finally got there a few weeks ago I called and they said the young lady I always see could not do them as she was not certified. I have had two spinal surgeries so I do not trust many people to work on me so I asked if I can transfer the treatments to anyone else in my family. I was told yes for $10 and I booked a massage at the location for my mom on Jan 2nd for 1 and ½ hours to at least use some of my 3 prepaids left. When I called to confirm the massage on Tuesday I was told that would now not work because my massages expire on Dec 31st. The man that booked teh massage told me her would waive teh few days and it would be fine. I asked if anyone at the store could see me and they did not have any openings this week. I called several other locations and there was only one place that had a prenatal massage opening so I can at least use one credit.
When I spoke to the store in Apex they were VERY rude to me and told me that a manager would call me to discuss, that was Tuesday and still no call. I just called the store to confirm there has been a manager on duty since Tuesday.
Clearly I am upset that the local Apex location will not honor my membership terms and I am losing money, but more importantly I am hurt that after 3 years of being a member to be treated so poorly. I fully intended to rejoin now that I was in my second trimester and can be seen monthly. At the time I canceled it was just insure on how long it would take to become pregnant and the prepaid were stacking up. Now there is no way that I would ever give my money to Massage Envy again. I have also referred 5 new clients to the Apex location which 3 of them bought memberships and the others visit a few times a year.
I hope that the Apex store enjoys the 2 messages they were able to rob me of due to my loyalty to that location.
Rob Serio is VERY knowledgeable & customer focused!.
By luck, I had found Rob Serio at the Apex Massage Envy. I had went to the Cary location and was very disappointed as I am new to the area and have been receiving massages weekly for over 7 years. I thought I would try ONE more Massage Envy and I am blessed I did so!
I have had many great therapists over the years, but Rob is truly the best! He is very attentive to ask about any pain points and has many techniques to address them. He is very accomplished and I suggest you go and try a massage with him!
He is a rare find and is not only a master of bodywork, but also a great personality.
ROB SERIO IS GREAT!!
Rob Serio is Excellent!.
I just came from having a deep tissue massage from Rob Serio at the Massage Envy in Apex, NC. I have been having massages for the past 22 years. I have had many good therapists work on me, but Rob has been by far the best to date!
He knows how the body works and is extremely powerful, so given these two attributes, he got right to my problem areas and made great improvements in losing them up and increasing my flexibility.
No matter what your problem and/or reason for going to get a great massage is--you would be hard pressed to find a better therapist than Rob Serio!!!
Rob Serio is incredibly talented.
I do a lot of physical activities, such as rock climbing, running, backpacking, etc., and have frequent sports injuries and soreness.
I stumbled upon Rob Serio at Massage Envy in Apex, NC by accident after being given a gift card. He is extremely talented and has a huge amount of therapeutic/sports-medicine type knowledge and skills. I've become a regular, and Rob has been way more helpful for me on a variety of issues (torn hip flexors, elbow tendonitis, and others) than the sports therapist I used to see.
I don't know how the other massage therapists are at Massage Envy, but I was pleasantly surprised to find someone as skillful as Rob there. I highly recommend him.
Massages Are OK, but Watch the Contract. I signed a 4 month contract with massage envy in Apex, NC and I didn't have a problem with the therapists. Some were better than others, but I'm sure that's the case anywhere. I did, however, have a problem canceling the contract. I initially called to cancel over the phone and they said they would call me back. They did not, so I went to them and gave them 30 days written notification, as required. A few days later, I received a call informing me that I had free massages remaining on my account, so they suggested I wait to actually cancel, so that I could get my free massages. The manager said he would cancel for me on a specific date and assured me that I would not be charged again. I thought this smelled fishy, so I stopped payment on the account. Good thing too, because the manager did not cancel the account as he said he would and they tried to charge my account again. I received a lengthy phone call, which I did not appreciate, asking me why my account wasn't paying or the way I see it, why wasn't I allowing them to steal my money. I would not do business with them again and I most certainly wouldn't sign a contract.
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