Garner >Household Appliances > Garner TV & Appliance, Inc.
875 US Highway 70 W, Garner, NC | Directions 2752935.713263 -78.630297
Children do not belong – I am writing because I was in the market to remodel my kitchen so I went to my local hometown dealer...Garner TV & Appliance. It was a great beginning as I was greated by two lovely ladies at the front of the store. I was next approached by a sales lady I believe her name was Rita. The saleslady was very polite and appeared to know her appliances however throughout her sales pitch and presentation of the showroom and what she had to offer we were rudely interrupted multiple times by what appeared to be her small children who were running amuck. It was absolutely rude for a professional bussiness woman to conduct business while constantly getting interrupted by 3 small children. And I love children but they DO NOT belong in the work place. I know Garner TV has built their reputation toward a family business. But I was ready to buy and give back to a company that gives so much but honestly must admit that I was so ready to leave and take my business and money elsewhere to a company that directed their attention on my appliance needs. I'm a mother myself and there is a time and a place to be a mother and to do a job. I was shocked that a company would allow one of their employees to bring their children to work and allow them to run wild. I would be afraid of them hurting themselves...let alone she has to be embarrassed with the interruptions and her inability to concentrate on her job which is to sell. I would highly recommend that this lady should either stay at home and focus on her children or pay a babysitter. If I ever decide to try Garner TV again I hope to get another salesperson. Let me add that I was not looking for one inexpensive appliance.....I went elsewhere and bought $14000.00 worth of appliances.
Very sorry about your experience with our store as we pride ourselves in providing a professional atmosphere for our customers. It is certainly not our policy to allow employees to bring their children to work. The sales associate that helped you is in fact Rita and she does employee a baby sitter. Unfortunate circumstances on this day resulted with her children having to spend some time with us until their father could pick them up. Rita is a responsible, dedicated and knowledgeable member of our team and I believe any employer (of any size business) would have allowed the same. We do hope you decide to try us again in the future and again please accept our apologies.
Garner TV & Appliance, Inc.
Great Customer Service – Our 2 year old TV was hit by lighting. Even though The TV was beyond repair Garner TV provided us with a temporary unit until we could settle up with Insurance Company. The new TV was installed and all services restored back.
Thanks Garner TV for the great Customer Service!!
Recommend this store all the time for appliances! – Over the past 10 years we have purchase several appliances from them. It has been about 3 years since our last purchase. We have purchased: washer, dryer, (GE Harmony: Love them!) dishwashers, microwaves, stoves, and ovens. They have a nice showroom and carry quality kitchen appliances. We have shopped other stores and then returned to Garner tv to find more competitive pricing. They were honest when helping us chose the right appliances: value vs. cost. We did look for a tv there but found their brand selection was limited. We always request Amgad or Rita to help us. I am not familiar with other sales people.
Run, don't walk away from this store! – Spent over $10,000 at this store. Salesperson was so happy to take our money. Promised us quality and service long after purchase if any problems were to arise. Many problems with brand new refrigerator. Tried to contact salesperson several times and he has yet to return any of our calls. Never heard from him again. We have already had 3 service calls on our refrigerator and it is still not fixed. Garner tv and appliance said they cannot take this piece of garbage back and replace because then they would be stuck with it. So now we are stuck with it. Dealing with this company has turned out to be a very sickening ordeal. I don't know how they are able to treat their customers like they do and still stay in business.
Hassles and More Hassles – I purchased a number of new appliances from Garner TV for my new kitchen. Unfortunately half of the items were delivered in damaged condition by the delivery folks from Garner TV who did not check the condition of the appliances. Replacing the items has been almost impossible because the store seems unwiling or unable to get new appliances or parts to me. It has been over two months and I am still trying to get one appliance repaired or replaced. I would not recommend purchasing appliances from Garner TV unless you check and install the appliances immediately and are ready to get involved in a long dispute to fix anything that isn't working on day one. The ownership of the store may have changed and this may have something to do with the situation since Garner used to have a good reputation and that's why I went there to begin with. It's too bad because I had wanted to give my business to a small independent local store, but that turned out to be a big mistake in this case.
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