05/26/09

The WORST of the WORST!

by 2unhappycampers

I took my motorhome in for an estimate to repair the roof where a tree fell on it. The rude guy in the shop complained about not being able to go home early because I was there for an estimate. The place was very unfriendly and contentious. After a week and no estimate, I called the rude *"*^*#** and he was even more ruder if you can beleive that!

A complaint call to David Hawley in Fayetteville was never responded to which verifies my theory that rude and unprofessional customer service usually starts at the top! I took it to Camping World in Greensboro, NC ...received excellent professional customer service and they get to do the $13K repair job. My advice. if you desire good customer service....stay as far away from Hawleys as you can!

• Pros: NONE
• Cons: Terrible Customer service

07/06/08

Nice people

by chipann

I have used Hawley's multiple times for questions concerning our Travel Trailer. When we had our popup, the service dept was wonderful. They went out of their way to help me fix a broken cable, emailing me directions and giving lots of advice. We didn't even buy our popup from them. Everytime we have needed anything, they have been super nice, realizing that we didnt buy either trailer from them. They just didnt have what we were looking for at the time. We drive an hour one way to do business with them. We have been very pleased.

03/18/08

Go somewhere else

by john3141

May 18 2008 - I arrived around 1230 - there were no salespeople - sales manager was availalbe, but rude. Very contentious atmosphere. Go elsewhere.

• Pros: Large Selection
• Cons: Poorly trained staff