nothing special. my experience was mediocre. the shop is really hard to find, and if you're late for your appointment because you couldn't find it, the staff is none too pleased. even though they don't answer the phone when you call from the road to get directions. you do get personal one-on-one service and they have a large selection of unique gowns. overall though, nothing about it wow-ed me.
So Glad I Went.
Start to finish Enchanting Moments was a great experience. I had read some of the reviews on this site and almost didn't shop here. I am so glad that I went to check it out for myself. My appointment was with Debbie, who is the buyer, and she found me a gown that could be ordered exactly like I wanted it and she kept it in my price range. I also bought my accessories, my bridesmaids, a rehearsal dress and my mom and mother in law found their dresses there. Vada did the alterations and all the dresses looked amazing. Alterations do cost extra but the cost is discussed on your first fitting appointment. The staff always knew my name and were very helpful.
I did have to leave messages to contact them, but they always called back by the end of the day. I guess every store gets mixed reviews but I would suggest checking this store out...I am extremely glad that I did!
I couldn't of asked for better service at Enchanting Moments - from the moment I made my appointment to the alterations. Everyone was so nice and friendly and made me feel special. I felt like a princess :)
I would recommend Enchanting Moments to everyone!! It's well worth the drive to Fuquay Varina to find your perfect gown! I couldn't be happier with my wedding dress.
Outstanding customer service, quality dresses, and overall experience.. What a wonderful time! I called for an appointment with Enchanting Moments and was greeted by a consultant that talked to me about everything I had envisioned about my wedding day. From our conversation she was able to help me find the most beautiful dress that was flattering to me as well as my budget. But this quality service didn't stop there. I was then scheduled for alterations and was even more overwhelmed by the knowledge of their alterations department. This business really does have so much to offer a bride from wedding dress, rehearsal dinners, engagement parties, dresses for Mom, and an alterations staff above all the rest. I would recommend Enchanting Moments to all brides looking for a great experience!!!
So Glad I Found Enchanting Moments!!!. After looking at dozens of gowns around Raleigh and Cary and finding only a few that I liked, I made an appointment at Enchanting Moments and Elizabeth helped me find "the" dress. It was perfect and I knew it the instant I put it on. Elizabeth was very talented at listening to what kinds of dresses I was interested in and then bringing out dresses that not only matched my requests, but also were very flattering to my body type. I really appreciated that they had larger sizes to try. Many other stores only carry size 6 or 8 samples (because there's no such thing as a size 12-14 bride!). Not only was Elizabeth great, but when it came to the alterations, Maura was incredible too. I was so happy with my entire experience at Enchanting Moments and would recommend it without any hesitation. My wedding was May 6th and I felt like a princess. Everyone loved the gown. Thank you Elizabeth and Maura for all you did to help me create my dream wedding!
Avoid unless you are desparate. I had an appointment at 2pm. I arrived at 1:50pm. I sat there and waited until 2:30pm when a woman, who seemed to be the manager or maybe owner greeted me. I was with my mother and my best friend. This woman asked if I was "with these other women". She never introduced herself to them. She said, "sorry for having to wait". We were led back to this room where there were evening gowns and an aisle of discounted wedding dresses. We were not offered anything to drink. Other women were there trying on dresses too. This shop does nothing to make the bride feel special. In fact, customers are made to feel like they are doing the business a favor. While trying on dresses, they only have these small square boxes to stand upon. They hand you a cheap, dollar store type of mirror so you can attempt to see the back of the gown. They do not have 3-way mirrors there. The women working there do not make any comments on the dresses. They do not suggest what may look good for certain types of weddings. After being there for almost 2 1/2 hours we were still not offered a drink - not even water. They never made suggestions for accessories such as earrings, necklaces, etc. Very rude and unaccommodating. In fact this owner, manager was very rude and snapped at a few questions and suggestions made. I would not recommend this place unless a person knew that they were desperate and only wanted to check out the dresses. A bride should be made to feel like a princess while shopping for a dress. This is such a special time for a woman and her mother or special family member or friends. I wouldn't waste my time or money in this shop!
Couldn't have been more pleased.. I had an appt. at EM this past weekend. Karen was a delight. She listened to every word I said. Offered me gowns that were within my price,(under 2,000),talked to me about why things cost what they do, MOST IMPORTANTLY,without making me think they were out of my reach. NEVER presssured me. I am larger, so this wasn't easy for me. I'll be buying my dress at the end of March. WHOOPEE!
NIGHTMARE!!!. My entire experience at Enchanting Moments has been a total nightmare, and I actually purchased a dress from them. All they care about is getting your money, and once they do, they treat you like dirt. Every member of their staff is very condescending and agressive. They don't listen to a word you say. I have been deceived and lied too by this store. They ruined my wedding dress and refused to give me a refund for it. I haven't even taken it out of the store. Think twice before going to this shop and think even harder before you give them any money! Warn your friends!
Editorial Review. Formalwear store selling custom-fit designer gowns for weddings, debuts and other special occasions for over 50 years.
LOVE IT!!. I used Enchanting Moments for my bridal gown shop after going with my sister to purchase hers 4 years ago. My sister and I both had lovely experiences there. The staff made us feel very important and comfortable. The selections of dresses were made with us in mind, and we both liked having a professional staff helping us decide which style flattered each of us.
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