08/18/09

They actually sent business away! Total Snobs!

by aclevenger

My sister-n-law called to make an appointment at Enchanting Moments. She spoke to a sales associate named Lisa who proceded to ask her a variety of questions but mainly if she was "really going to buy something." Lisa proceeded to tell my sister-n-law that she needed to get an idea for what she wanted, work out her budget and then come back to Enchanted Moments! This "sales associate" even had the nerve to tell her to try dresses on somewhere else. It seems that despite the economic crisis the rest of the world is feeling Enchanted Moments is doing so good that they can send good business away. Even worse when I called to complain to the manager, who assured me SHE would call and straighten things out she merely had Lisa call. Oblivious to her snobbish demeanor and clueless to why a customer may find it off putting for a sales associate to send away business Lisa perpetuated the situation by calling back to annoy my sister. This place may have enchanting dresses but it has pompus employees who don't know the first thing about customer service.

Amanda Clevenger

• Pros: Never go here!

06/02/08

Thank You! Thank You!

by lufan

How excited we were when my daughter received an invitation to debut at the 2008 State Deb Ball. Then I realized how little I knew about what my daughter considered to be THE most important thing - her gown. Having never done this before I immediately contacted several friends whose daughters had been Debs. I received a great number of recommendations for Enchanting Moments, so I made an appointment and we headed for Fuquay-Varina. WOW We could not have imagined a better experience. All my fears of making a mistake concerning this milestone in my daughter's life, quickly disappeared. The level of knowledge and professionalism along with some gentle guidance left no doubt in our minds that our selections for my daughters gown , party dresses and accessories were perfect. But the most wonderful part was that we had fun. Our consultant, Lisa, was a jewel, making great suggestions and still giving us plenty of Mother /Daughter time as we nedded. Vada, our seamstress, left no doubt in our minds that everything would fit perfectly. We have an appointment during an upcoming Trunk Show (new experience for me) to find a gown and cocktail things for myself. I'm certainly excited about my turn. I know it will be just as wonderful as our first visit.

04/20/08

A Bride's Dream!

by oct08wed

This store was recommended to me over and over after I became engaged. From the very first phone call I was impressed. The consultant, Lisa, ask me questions in order to plan my appointment. The gowns are not hung out in the open but she continued to pull gowns based on my likes and dislikes. I was able to order a customized gown and stay within my price range! Very knowledgeable staff. They also have a great selection of mother of the bride dresses and my mom was able to find a dress that she is excited to wear. This store has been in business for a long time and they certainly know how to help a bride. I would recommend this store to anyone.

• Pros: Great staff that really listens, custom gowns, attention to detail
• Cons: a bit of a drive but worth it