Shopping >Joint Venture Estate Jewelers Engagement Rings, Diamonds, Fine Jewelry Raleigh
I don't recommend this business. Once
you pay them any money, you'll never get it back, regardless of whether what you bought is ok or not.
They sold me a pink watch for my wife, but when I brought it home, she didn't like it the color. Two days later, when I asked for the different color watch (white, which they had in stock when I bought it), they said it had been sold, and that they couldn't get it because it was discontinued. However, they could buy the white band for an additional $75 (but they were only charging me $38).
It was underhanded and sneaky. I don't trust them. I can tell when someone's making up the story as they go along.
Next time I'll shop at a retail story, where everything is above board.
This was a $150 lesson in where not to shop.
We are so happy that we came here. Local people make all the difference in a purchase this size. Thanks for everything!
I love my new engagement ring! So excited to have something I can be proud of for the rest of my life, it is perfect.
Not only are the owners and employees of Joint Venture Jewelry genuinely wonderful people, their selection of antique engagements rings is the best around. My fiancé and I live in Wilmington, NC so we started our search for a ring there, but I couldn't find anything I liked. Most jewelry stores had only a few antique rings (I wanted a ring that was an actual antique ring, not just antique style) and I wasn't happy with any of them. The same is true for the stores in the Raleigh area. In fact, all the jewelry stores we visited in the Triangle referred us to Joint Venture. They had so many antique rings it was hard for me to choose at first. Kayla and Donna were so helpful and patient with me while I tried on several different rings until I found the perfect one! We’ll definitely go back here for our wedding bands. If you are looking for an antique ring, Joint Venture Jewelry is the best place to go!
I love Joint Venture and I love all that they do to make each customer feel special. We got my wedding band and my push present here and every time I look at my hand, I smile thinking about the girls at Joint Venture Jewelry!
Note that the store is now located at the corner of Harrison & Maynard - in between Harris Teeter & Staples.
My wife's engagement ring was damaged while being resized. Company refuses to resolve without us paying $500.
Very friendly, great customer service -- will likely return. My wife and I came to visit our daughter and while out doing some shopping, we stumbled across Joint Venture. When we walked into the store we were immediately greeted. We weren't looking for anything specific but my wife found a vintage ring at a great price, and also decided to replace her wedding set. We had such a pleasant experience purchasing my wife's rings that I decided to replace my wedding band. We felt very comfortable buying our jewelry and will likely return during our next visit.
The Best Shopping Possible -- Safe and Trusted. I've never been to the Joint Venture physical store. I've never met the owners or any of the staff in person. I had never bought jewelry online from anybody before I started shopping online with Joint Venture. Many, many purchases later, my habit now is always to start shopping for jewelry by visiting their online store before looking anywhere else. And because of my many purchases, they know what I want, keep me informed through their e-newsletters, and -- at my request -- routinely contact me personally about jewelry they know will interest me. They are friendly, accommodating, honest, and reliable to a fault. Joint Venture is a rare place in providing service that customers want and businesses almost never provide. They provide the best shopping experience and the best retail relationship that any shop can provide....on the Web or anywhere else. Without even the slightest exception during many transactions, Joint Venture has never disappointed me and, in fact, has always done more than expected. I trust the shop and feel completely safe in every respect when buying there.
This shop was recommended to me for consignment through a well known pawnshop in the Downtown Raleigh area. The rings were appraised by an outside Raleigh jeweler (in Cameron Village) ~ there were 2 platinum set diamond rings I took to JV for consignment, one of 4 carats with 3 stones. The other of 5 carats, a Solitaire. As I mentioned, I knew what they were worth since they had just been appraised by a jewelry shop lab in Cameron Village.
Both rings were accepted for Consignment and a 1 year contract was signed which promised they would be held until they were sold, with conditions for pick up stating that if I got them early I could be charged a fee for doing so.
However, within a month, "Lee" (half of the co-owner ship in the shop, with is wife "Donna") left a very impolite and abusive voicemail for me demanding I come get the jewelry immidiatly, no reason given.
When I called him back, he continued his verbal attack on the phone, hanging up on me when I asked what his reasons were?
Shocked by this, I contacted his wife "Donna" (the other half of the co-ownership) by email. She didnt explain or appologise~ I get the impression she is used to this bullying behavior and considers it "normal".
Finally after another month or so, I realised that they were not showing my jewelry at all, so people were not able to even see it on the website or if they came into the shop. This was a deliberate tactic to continue the strategy of harrassment initiated by Lee on the phone. His attitude (and his words) said "What are you going to do about it?"
Instead of picking up the rings, I called Donna and asked what she thought of me listing them on Craigslist, along with photos that I had taken with my digital camera? After all, the rings are quite dazzling and the 5 carat solitaire was being listed at a very very very rock bottom bargain price. I was pretty sure that they could be sold easily through Craiglist and the "misunderstanding" would be put to rest.
She consented on the phone and was very congenial. So I listed the rings with pics. Later I got another even more abusive voicemail from Lee denouncing me and vowing that no matter who came into the store ASKING to buy the rings, he woudnt remove them from the vault to be shown, come hell or high water, that he was in charge, that I had gone over his head, etc (??????)
Evidently, due to his abusiveness, perhaps Donna neglected to mention our discussion and agreement in advance? That appeared to be the only possible explanation, which caused this irrational outburst. Further, he began making slanderous statements, such as that the rings were not worth their appraisal, made by one of his close freinds (!) a jeweler who had recently died, the summer before.
Honestly, I couldnt fathom this behavior. How do they stay in business if they take consignments that they then refuse to sell? He also made other statements such as that the diamonds were "too big" which is non-sensical in itself.
At that point, I began to have a very very very bad feeling that if I didnt go pick up the jewelry, I would never see it again. After all, they had it in their possession at the shop and who knows? With all the vitriol flying around, maybe they would find some way to keep the diamonds and make up a lie about what had happened?
Only a few months of the 1 year contract had passed before I had to go and get the diamond rings, under the distinct impression that if I had not done so, I would never have seen them again.
1. Lee Hankin broke a verbal and written contract
2. Lee Hankin verbally abused me on a number of occasions
3. This is an untrustworthy and unbusinesslike establishment, this incident has been REPORTED TO THE BETTER BUSINESS BUREAU
As we all are well aware there are always two sides to every story.
We work hard to be clear about the consigning process - when the owner wants more then the market will bear we have no choice but to return their goods.
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