Western Wake Pediatrics

02/13/12

AWFUL!

by NurseJackson at Citysearch

I took my two children here for several appointments. My oldest kept complaining of ear pain and I was told over and over nothing was wrong, 2 days later his ear drum RUPTURED!!!!! The office manager is snotty and could care less about you or your child. Most of the doctors are merely doing a song and dance to rack up your bill! Do yourself a favor and go else where!!!!!!

02/28/11

Love Dr. Lopez; the rest aren't great - LC is mean

by dcray831 at Citysearch

I've been taking my son there for the past 8 months and have come in contact with several of the doctors, the NP and the lactation consultant.

Dr. Lopez is our regular doctor & he's amazing. I am doing a delayed vaccine schedule & he's been very non-judgmental. Like all doctors, he recommends the AAP list of shots, but he doesn't judge me for my decisions and I feel very comfortable with him. That's saying a lot because I've gotten a lot of grief from other medical professionals. I also co-sleep and Dr. Lopez also doesn't judge me for that either.

Dr. Lopez is also very hesitant to use antibiotics, and tries all other options first. It's never his first response to give me a prescription. Plus, he listens to us & has a really good bedside manner. I really like him, and hate it when I have to see another doctor. I wish he'd go out on his own!

Dr. Shelton on the other hand is very pro-antibiotics. My son had a small red spot on his finger & she immediately told me I needed antibiotics, even when I asked for an alternative. I went home & put some polysorprin on it & it cleared up in 2 days.

The lactation consultant on the other hand is not nice at all. Stay away from her. I went to see her at a very vulnerable time - my son was early and having feeding problems. I left her office in tears. She believes in "tough love" which is not appropriate for a lactation consultant dealing with vulnerable, emotionally upset new mothers. She literally told me that I was not feeding my baby enough & I was going to have to supplement with formula. She made me feel absolutely terrible. I left her office feeling defeated & was about to give up on breastfeeding, having been made to feel like I was the worst mother ever, but then my husband called Cindi Freeman who saved me. Her positive attitude gave me the confidence to keep going.

The NP is very judgmental. When I met with her one of the questions she asked was "he's sleeping in a crib right?" Uh, no, he's not. And bedsharing is safer than a crib so don't judge me!

09/27/10

Wonderful Caring Office

by bellasophiasmommie at Citysearch

I have been talking my 14 month old to this office since she was about two months old. Sadly, at about 4 months of age she became very ill. I saw both Dr. Shelton and the NP Allison Nagle. They were both wonderful in helping me with my daughter. They would very compassionate and understanding while working with me to help determine what was wrong with my daughter. They worked with me to get referals going ASAP before I even left their office and even made the apts for me. When my daughter was in the hospital numerous staff including Betsy the apt line recptionist called to check on her.

I have seen Allison Nagal who is a nurse and I can't even began to say enough wonderful things about her. She is a great lady to use for well visits.

I have also seen Dr. Shelton and Dr. Ferral. I really can't say which I like better but they both have always spent at least 15-25 minutes with me at well visits and have always checked my daughter over so well. I really do love Dr. Ferrall I think he is probably may favorite in the office but the three that I have seen are so great it is hard to choose.

I do like the fact that it is a large practice. I have had to take my daughter in for I would say 5-10 same day visits and never once did I have a problem getting in the same day. I have showed up at 7:30 for the same day walk-in visits and got back right away.

I have been to my share of crudy doctors offices. Typically my family goes to a military treatment facility so I have lots of experience with horrible healthcare and I can say that Western Wake is top notch! They accept so many insurance plans as well which I feel is wonderful and I am grateful they take Tricare because not many doctors in the area do and I am always turned away since they never pay out what the offices ask. This is a VERY CARING office and any parent would be silly not to take their child here.

They are all angels and wonderful at what they do!

07/05/10

rude

by jamlew at Citysearch

Called to see if they were accepting new patients and the receptionist said Yes they were but I wouldn't be able to set up an appointment because my insurance was still in the process of being approved. I told her my child really needed to be seen and my insurance would cover the bill. But she refused to schedule me and told me to call back when I had the insurance card. RUDE.

• Pros: none
• Cons: service

04/16/10

over pricing

by none none at Citysearch

service has alwy been great,, appointment call in number i hate to talk talk talk to find a number to click to get in,, they could do a lot better at there prices,, they are high

• Pros: great service
• Cons: high price for service hard to get operator