Cary Orthopaedic & Sports Medicine Specialists

12/01/11

Very Unhappy with Office Management

by sjac44 at Citysearch

I am extremely unhappy with my dealings with the management of the office of Cary Orthopedic and Sports Medicine. I went to Cary Orthopedic because I needed knee surgery for a long standing problem. The doctor I was assigned was pleasant and a fairly good listener. The surgery was performed successfully and the first 2-3 weeks went smoothly including the physical therapy. Then for reasons the doctors could not explain, the knee began to swell and on 3 separate occasions 60-90 cc of blood/fluid was removed over the next 6 weeks. I had to really take it easy with the physical therapy and several times had to cancel. My issue is not with the surgery or the PT, but with the management of the office. As we came closer to my limit of reimbursed PT, I explained that I did not want the PT if I had to pay out of pocked as I am on Social Security with nothing to spare. I repeated this on 3 separate occasions at the PT office. They were not able to get accurate details on the current limit but based on their best calculations I was covered. It turned out that I WAS NOT COVERED for the last two sessions in spite of the numerous times I stated that I was NOT willing to pay out of pocket and signed a statement to that effect. The senior management basically said that if was not her problem. I have to pay for the last two sessions not covered by insurance. I asked for some understanding and/or concessions under the circumstances but her only offer was to set up a payment plan. She repeatedly continued to explain that it was not her/their fault and that I have to pay. It's clearly NOT MY FAULT as well and I expected that they would be more willing to work with me.

07/06/10

High Quality Care

by Kris001 at Citysearch

I went to Cary Orthopedic and Sports Medicine Specialists when I had a persistent pain in my left knee. My surgeon, Dr. Ray Carroll saw me and I was impressed by two striking things. First, he thought he knew what the problem was and it was confirmed as a torn meniscus, he said, he did not think surgery was indicated at that time, and gave me excersises to do and advised weight loss. To me a surgeon who is caring enough not to rush to the surgical option first, gains a high level of credibility with me. A few years later the pain grew worse, and Dr. Carroll recommended arthroscopic surgery. I had no fear going into the surgery and the anesthesiologist was great in answering my questions as to how he could be certain I was truly unconscious while being operated on. I shared that I often got quite nauseous when sick so I believe that the doctor and anesthesiologist provided an anti emetic with the sedation that put me to sleep. When I woke up, I felt clear headed and alert. When asked how my knee felt I said, well, I feel like I have a headache in my knee. I was given adequate pain medication to take during the first few days after the surgery. The 4th day after surgery I started PT with Performance PT across the hall from the doctor's office suite. All went well, and my left knee is now pain free. Later, I re-gained some weight and now have a strained or torn ligament in my right knee. I have an appointment tomorrow with Dr. Carroll and have no doubt he will figure out the problem and give me his best advice, be it PT, stretching and exercise, and weight loss or surgery. I trust this practice and in particular my own doctor. I tell my middle aged friends about my experience with Dr. Carroll and Cary Orthopedic and Sports Medicine office whenever a friend complains of joint problems.

Best of luck to all who need help in this area and know that there are many many people like me who feel confident at this medical practice.

• Pros: caring professionals
• Cons: none

03/12/10

Not thrilled but not totally disappointed............

by texas2carolina at Citysearch

I had an injury and called for an appointment on Monday morning. Delighted, they fit me in that morning as a "work in". I arrived and when trying to sign in was "greeted", for the lack of a better term, by the guy at the front desk. He was less than friendly and acted a little like he was annoyed at me since I was a work in and maybe annoyed at the crowded waiting room. Definately no warm fuzzy feeling or eye contact at all. I was worked in pretty quickly and had xray's and saw the doctor all within 15 minutes. The doctor was nice, however seemed distant, like he really wasnt about my injury at that minute.

I was sent away without ANY instruction on what to do until my next visit. No pain meds, no ice instructions, elevation? I am not dumb and know all of the instructions that should have come with it, however was surprised that nothing was told to me except to schedule my MRI and come back to discuss it afterwards.

I got my MRI after waiting for almost 2 days for them to call and schedule it with me. I wonder if there was another option of places to get my MRI that would have been quicker? No one gave me any options just told me someone would call me to schedule. I was thinking it would be sometime later that day at the latest.

I am going back for my follow up to discuss the MRI and my options...I will repost and let you know how that went. I already prepared to goto a different doctor for surgery if that is the recomendation, Depending on how my visit goes next week.

• Pros: Convenient
• Cons: Less than happy receptionists

03/08/10

Disappointed

by Callista at Citysearch

I went to Cary Orthopaedic & Sports Medicine Specialists due to some pain occuring after an injury. I went as a precautionary measurment to assure no severe damage was done. As a patient I expect to be treated kindly and LISTENED to. I was not only dealing with the pain but the emotions that came along with the pain. To start off, the front desk staff was uninviting and intimidating. I had never been to the clinic and did not know where to go. They did not offer help, I had to ask for it.

Support staff (who took X-rays and did the initial assessment) were great. They were efficient and mindful of my situation. However, when the doctor arrived things quickly got out of hand. He was very rude and did not listen to my complaints. He had no interest in my past history, he did not offer advice on how to cope with the condition and when I asked about whether the injury would effect the future of my joint he completely blew me off. He raised his voice to me and made me feel like my concerns were ridiculous and unimportant. I did not leave the facility with the peace of mind I had sought after. Instead, I left upset and in tears. I am no doctor, but I work in the health field AND have never seen or treated anybody with the disrespect that I was shown at Cary Orthopaedics.

I am sure this facility has some great doctors, but if you are going in without a direct recommendation to a specific doctor, I warn you to reconsider going to this facility.

• Cons: Poor Service

02/12/10

The Best Doctors and Physical Therapists - Ever

by Very Satisfied Patient at Citysearch

I've been a patient of the Cary Orthopaedic and Sports Specialists since as far back as I can remember.

Dr. Szura has treated me for shoulder pain and has operated on my "trigger" thumb. I highly recommend him...and his nurses are great.

Dr. Sanitate takes care of my back/spine issues...what a pleasure he is. The front desk staff at the spine/pt clinic is friendly and I never wait to be seen.

My PT therapy at Cary Orthopaedic and Sports Medicine has also been a great experience.

I highly recommend Cary Orthopaedic and Sports Medicine!!!!!

I would not go anywhere else for my treatment.....with or with out network insurance!!!!!!!!!!!!

• Pros: Flexible Schedules/Friendly Staff
• Cons: Only Have to Go Here When I'm Hurting