Cary >Cary Orthopaedic & Sports Medicine Specialists
Cary Orthopedics, has provided quality orthopaedic care in the Cary, Raleigh, Triangle area for 26 yrs. We offer a comprehensive approach in treating general orthopedics, knees, shoulders, extremities, sports related injuries of all kinds and conditions including back and neck problems. Whether you are training for a marathon, playing sports, getting back to work or coaching little league, you can benefit from our years of hands-on experience by Fellowship trained orthopedic surgeons in diagnosis, treatment, and rehabilitation. The doctors at Cary Orthopedic are here to help you achieve your personal best with today's most innovative medical knowledge and procedures. Our Spine Specialist center employees highly experienced and skilled physiatrists as well as an accomplished Spine Surgeon. Along with our physical therapists we give a "total approach" to your health and well being. …
Waited over an hour but was never seen by Dr. Carroll. The office scheduled a consult 2 days out. Completed all paperwork before arrival. My husband rescheduled his entire day at work to attend the visit. I called before appointment to ask if the doctor was running on time and was assured he was. Asked upon arrival if the doctor was on time. Staff said he was. After waiting 45 minutes in lobby, let them know we needed to return to work. After more than an hour had to leave. No one there seemed to care in the least. Definitely would not recommend.
Not too thoughtful. My experience was luke warm at best. The doctor spent approximately 5 minutes with me. Asked me a question and didn't even let me answer. Very quick to diagnose. Told me that "you are over 40 now". Did not go over well. Gave me a RX for PT and said 'he didn't care where I went to have it done'. Only go back if I have to.
Cary Orthopedics Disappoints Again. I was told to arrive 15 minutes before my appointment. I had my paperwork ready before my appointment. I arrived 20 minutes early and was not called from the waiting room until 30 minutes after my appointment at which time I was at the desk telling the receptionist to cancel my appointment. I had waited 50 minutes without anyone bothering to inform me how late they were running or when I might be called. As I left, a woman told me that she was in the same situation. I think that Dr. Martini is an excellent physician but obviously the scheduling policies at Cary Orthopedics have him overworked and show gross disrespect for patients and their only concern is making as much money as they can by scheduling appointments too close together.
Very Unhappy with Office Management. I am extremely unhappy with my dealings with the management of the office of Cary Orthopedic and Sports Medicine. I went to Cary Orthopedic because I needed knee surgery for a long standing problem. The doctor I was assigned was pleasant and a fairly good listener. The surgery was performed successfully and the first 2-3 weeks went smoothly including the physical therapy. Then for reasons the doctors could not explain, the knee began to swell and on 3 separate occasions 60-90 cc of blood/fluid was removed over the next 6 weeks. I had to really take it easy with the physical therapy and several times had to cancel. My issue is not with the surgery or the PT, but with the management of the office. As we came closer to my limit of reimbursed PT, I explained that I did not want the PT if I had to pay out of pocked as I am on Social Security with nothing to spare. I repeated this on 3 separate occasions at the PT office. They were not able to get accurate details on the current limit but based on their best calculations I was covered. It turned out that I WAS NOT COVERED for the last two sessions in spite of the numerous times I stated that I was NOT willing to pay out of pocket and signed a statement to that effect. The senior management basically said that if was not her problem. I have to pay for the last two sessions not covered by insurance. I asked for some understanding and/or concessions under the circumstances but her only offer was to set up a payment plan. She repeatedly continued to explain that it was not her/their fault and that I have to pay. It's clearly NOT MY FAULT as well and I expected that they would be more willing to work with me.
I would like to respond to your complaint in the handling of your financial obligations. We do file insurance as a courtesy to our patients and contact the insurance company to get authorization information for all PT visits and verify benefits. Unfortunately we must rely on the information given to us about your coverage at the time we call which is always accompanied by a disclaimer that until the bills are filed and processed there is no guarantee of payment. We do call intermittently during treatment for updates and keep our patients informed. We cannot legally discount one patient's bill because their insurance company gave us insufficient information or assigned a co-insurance that the patient didn't expect. I am sorry you felt the management was not sympathetic to your situation, we always try to accommodate our patients and did offer to set up a payment plan to help you. I am glad your surgery seemed to be successful and PT was of benefit. Bus. Mgr.
High Quality Care.
I went to Cary Orthopedic and Sports Medicine Specialists when I had a persistent pain in my left knee. My surgeon, Dr. Ray Carroll saw me and I was impressed by two striking things. First, he thought he knew what the problem was and it was confirmed as a torn meniscus, he said, he did not think surgery was indicated at that time, and gave me excersises to do and advised weight loss. To me a surgeon who is caring enough not to rush to the surgical option first, gains a high level of credibility with me. A few years later the pain grew worse, and Dr. Carroll recommended arthroscopic surgery. I had no fear going into the surgery and the anesthesiologist was great in answering my questions as to how he could be certain I was truly unconscious while being operated on. I shared that I often got quite nauseous when sick so I believe that the doctor and anesthesiologist provided an anti emetic with the sedation that put me to sleep. When I woke up, I felt clear headed and alert. When asked how my knee felt I said, well, I feel like I have a headache in my knee. I was given adequate pain medication to take during the first few days after the surgery. The 4th day after surgery I started PT with Performance PT across the hall from the doctor's office suite. All went well, and my left knee is now pain free. Later, I re-gained some weight and now have a strained or torn ligament in my right knee. I have an appointment tomorrow with Dr. Carroll and have no doubt he will figure out the problem and give me his best advice, be it PT, stretching and exercise, and weight loss or surgery. I trust this practice and in particular my own doctor. I tell my middle aged friends about my experience with Dr. Carroll and Cary Orthopedic and Sports Medicine office whenever a friend complains of joint problems.
Best of luck to all who need help in this area and know that there are many many people like me who feel confident at this medical practice.
Thank you for taking the time to post a positive message on our City Search site. Our entire staff as well as the doctors in our practice try very hard to treat our patients in a caring competent manner and are always happy to hear of good experiences. I do hope your visit with Dr. Carroll went well and he was able to diagnose and give you good recommendations for your new problem. We definitely appreciate your confidence in our Practice and the referrals to your friends. S. McArdle/Bus. Mgr. Cary Orthopaedic
Not thrilled but not totally disappointed.............
I had an injury and called for an appointment on Monday morning. Delighted, they fit me in that morning as a "work in". I arrived and when trying to sign in was "greeted", for the lack of a better term, by the guy at the front desk. He was less than friendly and acted a little like he was annoyed at me since I was a work in and maybe annoyed at the crowded waiting room. Definately no warm fuzzy feeling or eye contact at all. I was worked in pretty quickly and had xray's and saw the doctor all within 15 minutes. The doctor was nice, however seemed distant, like he really wasnt about my injury at that minute.
I was sent away without ANY instruction on what to do until my next visit. No pain meds, no ice instructions, elevation? I am not dumb and know all of the instructions that should have come with it, however was surprised that nothing was told to me except to schedule my MRI and come back to discuss it afterwards.
I got my MRI after waiting for almost 2 days for them to call and schedule it with me. I wonder if there was another option of places to get my MRI that would have been quicker? No one gave me any options just told me someone would call me to schedule. I was thinking it would be sometime later that day at the latest.
I am going back for my follow up to discuss the MRI and my options...I will repost and let you know how that went. I already prepared to goto a different doctor for surgery if that is the recomendation, Depending on how my visit goes next week.
I believe we responded in person at your return visit regarding your 1st visit. We have addressed your concerns about the front desk reception and hopefully this was corrected on your second visit. The receptionists do have a difficult job trying to make sure all confidential information is obtained but they should make all patients feel welcome. I am not sure why you were not given specific instructions and wish you would have brought that to someone's attention at the time of the visit. Scheduling for MRIs normally takes a couple of days to obtain proper insurance authorization and get on their schedule. Normally all our patients are informed that it may take a day or two for this process. Obviously someone at check-out failed to do this. Hopefully your second visit was a much better experience. We continue to stress the importance of customer service to all of our staff and physicians and I appreciate you taking the time to bring this to our attention.
I went to Cary Orthopaedic & Sports Medicine Specialists due to some pain occuring after an injury. I went as a precautionary measurment to assure no severe damage was done. As a patient I expect to be treated kindly and LISTENED to. I was not only dealing with the pain but the emotions that came along with the pain. To start off, the front desk staff was uninviting and intimidating. I had never been to the clinic and did not know where to go. They did not offer help, I had to ask for it.
Support staff (who took X-rays and did the initial assessment) were great. They were efficient and mindful of my situation. However, when the doctor arrived things quickly got out of hand. He was very rude and did not listen to my complaints. He had no interest in my past history, he did not offer advice on how to cope with the condition and when I asked about whether the injury would effect the future of my joint he completely blew me off. He raised his voice to me and made me feel like my concerns were ridiculous and unimportant. I did not leave the facility with the peace of mind I had sought after. Instead, I left upset and in tears. I am no doctor, but I work in the health field AND have never seen or treated anybody with the disrespect that I was shown at Cary Orthopaedics.
I am sure this facility has some great doctors, but if you are going in without a direct recommendation to a specific doctor, I warn you to reconsider going to this facility.
We are very concerned to hear that your experience at one of our three facilities was not of the quality you deserved as a patient. We try very hard to give excellent customer service to every patient that calls or walks through our doors. All our staff knows the importance of treating patients with respect and compassion. Hopefully you can see from some of the other reviews that your experience is not the norm. In situations like yours it would be most helpful if you would call and speak with an office manager directly so the appropriate people can be informed, counseled and retrained including the physicians. We want our patients to be happy and satisfied that they have received the best orthopaedic care available.
The Best Doctors and Physical Therapists - Ever.
I've been a patient of the Cary Orthopaedic and Sports Specialists since as far back as I can remember.
Dr. Szura has treated me for shoulder pain and has operated on my "trigger" thumb. I highly recommend him...and his nurses are great.
Dr. Sanitate takes care of my back/spine issues...what a pleasure he is. The front desk staff at the spine/pt clinic is friendly and I never wait to be seen.
My PT therapy at Cary Orthopaedic and Sports Medicine has also been a great experience.
I highly recommend Cary Orthopaedic and Sports Medicine!!!!!
I would not go anywhere else for my treatment.....with or with out network insurance!!!!!!!!!!!!
Thank you so much for taking the time to post your positive feedback on our City Search site. We try very hard to have our staff and physicians focus on good customer service and it's nice to be able to show them it is appreciated.
I can continue to lead an active life style.
I live in Durham, NC, and am very active physically, practicing some sport at least five days a week, including table tennis and table tennis lessons, water sports, volleyball, and walking. And I play the guitar every day.
I had begun to notice a burning sensation in my right shoulder frequently after sports or guitar playing.
My physical therapist recommended I see an orthopaedic surgeon and i was fortunate to get an appointment with Dr. Raymond Carroll, Cary Orthopedics, to look into possible causes of the discomfort. An X-ray and exam revealed no gross problem, but the discomfort continued, so an MRI was ordered, which revealed my superspinatus muscle tendon (part of the rotator cuff assembly) was about 95% detached.
Dr. Carroll presented me my options, putting no pressure whatsoever on me to take one course of action or another.
As I wanted to resume all my physical activities without discomfort, and with full strength, it seemed obvious to me I needed corrective surgery.
I have been very pleased with the results.
My treatment, personally and medically, at Cary Orthopedics, was superb. The facilities are airy, pleasant, and comfortable. The staff is courteous and pleasing. I NEVER felt what I have felt so frequently in other large medical settings, that I was just a mass of flesh--a number--intruding on an indifferent staff's time. The practice is very well organized, runs on time--most unusual in current American medicine--and is NEVER haughty, but seems to place each patient at the center of the treatment universe.
Dr. Raymond Carroll, my orthopedist at Cary Orthopedics, was a model of medical competence, excellent bedside manner, and a person you could talk with, not talk to, nor be talked down to. Most important, because this kind of surgery--perhaps more than other surgeries--requires patience, understanding, fortitude, and faith, Dr. Carroll was a great cheerleader and encourager--perhaps more than I have ever experienced before from a physician. You need someone on your side with orthopedic surgery, because you will have a long row to hoe, and you need to be encouraged to continue hoeing that row!
Would I have the surgery again if the same situation presented itself, say with my other shoulder. Absolutely. Where would I go. Cary Orthopedics.
Thank you so much for taking the time to post your positive feedback on our City Search site. We try very hard to have our staff and physicians focus on good customer service in all aspects of patient care and it's nice to be able to show them it is appreciated. Hope you continue to do well.
Helpful and Friendly. I tore my ACL on Saturday, was able to get up with them Monday morning and they had me in there by Monday afternoon (on a snowy day at that). Once there they were quick to get me in, and the doctor was very helpful. Not only was he able to diagnose it, but I had X-rays done and was talking about the surgery options within 15 minutes of walking to the back. The doctor was friendly, but still very professional. I had a very nice experience there.
Thank you for writing the review about your experience with our office last week. We try very hard to make sure all of our staff, from the first contact on the phone through check-out, are focused on customer service and it is always nice to hear positive comments from patients. We appreciate you taking the time out of your busy schedule to do this. Please let us know if there is anything else we can help you with.
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