Consumer Electronic Service

Recommends

johnnelson301

Joined 3 years ago

Good sevice. Call them on friday a technician shows up saturday and

found a bad cable . Total bill is $60.00 for service. Good service. John

Recommends

jcincary

Joined 3 years ago

Great service. I was skeptical after seeing the poor reviews and Samsung placed my warranty work with CES. However, it turned out to be wonderful service. I called Samsung on a Wednesday afternoon for troubleshooting help. Unable to fix the problem over the phone, Samsung said they would place a warranty call to CES. I called CES the next morning and they hadn't received the dispatch yet. CES took care of calling Samsung only to find out Samsung hadn't sent the dispatch. Once CES had the information sent to them, they were at my house that afternoon to troubleshoot. They found the defective board, ordered it and were back the next day to replace it. All went very well. The operator on the phone and both technicians were very friendly and extremely helpful. I couldn't be more satisfied with CES.

Doesn't Recommend

olivejuice24

Joined 4 years ago

Don't Waste Your Time--or Money. Took TV in and was told I would get a price quote by end of day and it would likely be repaired for around 50 bucks and be ready by Wednesday. I had to put down 20 bucks for them to look at my tv, which I could put towards the balance of repair or lose should I decide the price was too much. I had to call 4 times throughout the week to ask for the price quote and was told each time.."call you back by end of today". I never got a call. When I called today the manager was smug and rude and now the price was 90 and there were more issues and more repairs. This was a waste of my time and my money. At this point, I cannot in good faith allow them to fix my tv. I asked for my twent back since they fell short on their part of the deal--but it was NO. "That is policy." I guess 20 bucks is more important than getting and keeping good business.

Doesn't Recommend

beach_babe31405

Joined 7 years ago

AVOID COMPLETELY. I have used this company in the past and I was very disappointed. I had taken my unit in on a Thursday for repair. I was reassured I would get a call in 2-3 business days. I had called to check on the progress of my unit the following Monday. They told me that they still haven't received an estimate. I was concerned, but I left it up to the professionals. So I waited. I finally went in and had spoken to an employee (who was very grungy looking, REAKED of cigarette smoke and had a VERY HORRIBLE attitude) to check on the status of my unit. The employee, who was rather mouthy with me and his behavior was absolutely UNACCEPTABLE. What kind of customer service is that?? He treated me like I was an ABSOLUTE IDIOT. I was VERY INSULTED. The Asian man who owns the place is a joke. Every time I had called asking for the owner he was either busy or out of the office. God forbid he had to deal with customers. Or problems of any kind for that matter. Thanks for nothing.

Doesn't Recommend

kangfengmei

Joined 8 years ago

Poor technique, not reliable service. My TV died after I saw blue color sweeping the whole screen. I called the service. The owner came to my house and took the whole electronic parts away. After 3 weeks (he supposed coming back in 4 days) he put the parts back, made TV work. For his coming and fixing I paid $425. He promised that the TV wouldn't have any problem in years.

Right after he left, TV showed blue color at corner. I ask him back but he could not diagnose the reason. I called him again and again. but his decision is another $60 for a tube (real reason coursing TV dead). I argued for his "fixing" ( he only changed the convergence circuitry) and there is also a warranty for his business said 30 days on labor and parts. He denied following the policy.

How can this kind business be trusted?!

Doesn't Recommend

jmw23

Joined 9 years ago

Bad customer service, risky policy. I have a kenwood KDC-716S car stereo, one with known problems after about a year of use (beyond warranty.) The unit has a flaw in the motor wiring which causes it to fail prematurely. With no warranty, repair or replacement (both at my cost) are the only options.

Numerous online review have said it cannot be fixed, but I wanted to know if there were any way to avoid buying a whole new stereo. This place requires $45 to take a look, to diagnose, and give an estimate. They wouldn't even consider the option that it couldn't be fixed (which still seems likely.) Even *if* this were the problem could they fix it? No way they could answer. They wanted to unit and $45 to take a look. I got the classic 'company policy' line.

Fine. So I recommend 'consumer policy': places with questionable customer service don't get our business.