Shopping >Consumer Electronic Service
I've used this factory certified
company for years now and each time, they managed to fix my TV or Home Theater system without and any delay and at a reasonable price. They always quoted a price before fixing the item and they never asked for more afterwords like others have in the past.
They last repair they did on my TV was done the same day since they had the part in stock at their shop.
I highly recommend using this company.
Regards, Joe Mc in Cary, NC
My kids are monsters. Every time I turn around, one of them is playing with something they should be touching. Last week, it was my computer. My son had been using the screen on my laptop as a ramp for his fire truck. Needless to say, I thought I was out of luck when I saw the screen was smashed. I called Consumer Electronic and by the time the weekend rolled around, I had it back in working order. Thank you for saving my computer. Next time the kids strike, I know who I’m calling first.
Pricey Parts/Incorrect Diagnosis.
My Hitachi LCD is not powering up, because of power surge. Took for a initial diagnosis (45$), They told the Scalar Board is Bad and has to be replaced(Based on internet research, it seems this board is used for taking external inputs and converting digital signals) Total charge parts and labor (Scalar Board: 250$ + Labor 170 ) minus the Initial deposit. Took the Part# for the Scalar Board and searched the Internet with prices ranging from 100-150 with warranty(Original part, Not ebay ones)..Called them back with the information, The CS person said I can get the other board and they will fix it . Also was ready to bring down the Labor Also checked with another Technician, He is saying that the diagnosis might not be correct,Since Scalar Board it not related to Power issues.. Hmm, In the first place the Part price was overcharged..Secondly the CS was taken back when I told him that the same part was available at a lesser cost and he voluntarily agreed to reduce the Labor cost. If I had not taken the trouble to check the part prices, It would have been 400 dollars. Now I am not sure if the basic diagnosis is right Will get back the TV and check with another Technician
**Update**** Called today to check on the updated Labor Cost.. Now CS is telling that the Scalar Board cannot be the only problem,Even if the new board is used, There can be other issues which they will have fix... When I asked, if it will Work with Scalar Board/Minor repairs, They are not sure.. Informed I will be picking up my TV and asked for a Refund of 45$ as the diagnosis is not convincing
Great Experience. I was assigned Consumer Electronic Service by Samsung for an in-warranty repair. All the technicians and office staff that I spoke with were extremely nice and helpful. I had no complaints and I would use them for future repairs.
Yesterday, I called your facility to schedule an in-home service appointment. I spoke with Steve. He was polite and professional. He scheduled a service appointment for today (May 3, 2011) and told me that your service representative would call before his arrival. Tim called me at about 1:45 this afternoon to alert me that he was only a few minutes our 46 inch Samsung LCD TV. Not only did he quickly diagnose the problem...but he was able to fix it on the spot...and I can't begin to tell you how much that meant to us. Beyond fixing our TV -- as Jeff was testing his completed away from my home. He soon arrived and was both very professional and knowledgeable. He quickly diagnosed my television problems and gave me quality information upon which I could make my repair decisions.
I feel compelled, based upon my positive reaction to Tim and Steve, to send this message applauding your organization on the quality of your people. Thank you for smoothing the rough edges and making an otherwise unhappy experience much less intimidating.
Recent Customer Review.
Just a quick note to say how much I and my wife valued and appreciated the outstanding work of Jeff this week in fixing our 46 inch Samsung LCD TV. Not only did he quickly diagnose the problem...but he was able to fix it on the spot...and I can't begin to tell you how much that meant to us.
Beyond fixing our TV -- as Jeff was testing his completed work, he noticed that our HD picture quality was "off." As a result, he took the extra effort to check our Dish Network HDTV settings -- only to find out an incorrect setting that was prohibiting us from seeing a full 1080i picture...which is what we've been paying for of course! I must say, for about six months...since we were obliged to replace our Dish Network HD Receiver...we had actually noticed and commented on how the HD picture quality seemed less than before...but had passed it off to poor transmission quality from the satellites etc. Then of course...along comes Jeff...and within 30 seconds of seeing the HD picture, he made the setting correction...and voila...we're very happy campers.
Aside from Jeff's obvious technical expertise, he is undoubtedly the most personable, friendly and engaging technician we've ever experienced in our home. From the moment he rang the doorbell, his appearance and his demeanor exuded both confidence and competence...and we were not disappointed of course. He's quite the Ambassador for CESNC...and a role model for all others who call on customers in their homes.
We of course told Jeff how much we enjoyed and appreciated his fine work...but if you'd let him know that we have conveyed our
Buyer Beware - Stay Away. DOn't use them. Service tech was in my house for less than 5 minutes.. Did not do anything except turn TV on and tell me it was $60 for the service call and $430 to fix. This Diagnoises was without taking off the back of the TV or removing a single screw. Told me that I needed to replace 2 boards but only 1 is bad. I called the shop and told them I only wanted one board replaced and they would not take the $60 service charge off the lesser $230 repair because they were not making enough money. I do not know how they have stayed in business this long excpet by ripping people off. Use a reputable company it will cost less in the long run
Terrible customer service. I dropped off a pair of headphones with a severed cable, all that needed to be done was to solder a new plug on the end. They told me they would call with an estimate the next day, and it would probably be ~$30. Four days later I had not heard from them and called to find out what was going on. They promised they'd get me an estimate the next day. They finally called me (hours after they had promised to call) and wanted $60, twice what they had originally quoted me, so I decided to just fix it myself. I can't comment on the quality of their work but I would warn any potential customers not to trust their estimates of time and cost. I wouldn't have minded paying their exorbitant fee if they at least had decent customer service.
CAUTION!!! DO NOT USE THIS COMPANY. DO NOT USE THIS SERVICE!!!! I too wish we would have read the comments prior to taking our flat screen T.V. to them! They have had our TV for almost two months and every time my husband calls they say they can't figure out what is wrong with it and they keep replacing parts, at our expense! They told my husband they would get back to him in a few days........ After waiting 2 MORE wks for their call back, I decided I would call. I had to call several times before someone finally answered the phone, however the receptionist said she would have to have the technician call me back., however he never did. I called back the next day and demanded to speak to the technician. When he got on the phone he said they were "working with the technicians at LG to try to figure out the problem" and they assured me they will get back to me in a few days.......that was 2 wks ago! I am writing a letter to the BBB tonight!
I purchased a new receiver for my system , called consumer electronics, they came the next day on time
installed all hookups ,inside speakers ,outside speakers
Technician was great.
I know who to call for any service of this nature TV,Computer etc A+
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