Cary >Automotive Sales & Services > Frantz Automotive Ctr
410 W Chatham St, Cary, NC | Directions 2751135.786871 -78.788793
Holy Cow they are expensive compared to others – Got a quote for replacement of AC condenser & drier (with me supplying the new parts myself) and their labor quote was more than double the quotes I got elsewhere. I was shocked and disappointed because I've heard great things about them and wanted to try them, but at this price there is no way I'm going to find out first-hand. I can't justify paying more than double the labor cost. Heck, they were even higher than my dealer and I know my dealer is charging TOP DOLLAR. Nope, not gonna bite at 2x the price.
Not a good experience – Went here after reading good reviews here and elsewhere. Nice looking building clean big waiting room. Staff was friendly. I had a oil lube filter that went well enough. Next time I had one of the "big service" due, you know, one of the 30,60,90,000 type services. When done, my ABS light was on and I was told it would go off after 25 miles or so, never did. Took it back, they had it for a day and when I pick it up they said all set, next morning, there's my ABS light coming on again and I seem to be leaking some kind of fluid. They had performed a transmition fluid flush as part of the big service, so I thought maybe just some that was left after job was performed, but it never went away. Went back again they call me back and say, you need a new head gasket, great. Quote me 3 days to get job done. Have to adjust my work schedule a little. Share car with my wife to get around. I call on day 3 and am told "sorry not done yet" we'll call you when done. Now I'm going into a weekend, call Monday and it's not done and person on phone says "I said I call when it's done" and I think to myself "Oh I'm sorry am I inconveniencing you? It's my car that over due." Next day they call and say "It should be ready at 5" Really should? I get there and at 530 they have it done. 4 days late. I drive off and what do I see, my ABS light staring back at me. I'm taking it elsewhere. Just my experience, maybe you'll do better.
Excellent Service, Honest People – Being a woman I have always felt intimidated by mechanics and that I was being ripped off; until now. Imagine my surprise when I walked in the front door at Frantz Automotive Center and the first person who greeted me was a woman! Turns out her and her husband own the place. She works the office, and he works in the shop. Nice folks. She knows her stuff too. She was not only able to explain what my car needed, but in a way I could understand. I felt very comfortable here. I highly reccomend Frantz Automotive Center.
Incredible experience – I can't explain it, but I have never left an automobile repair shop and felt good about my visit until now. You have to experience this place.
The only place to take your car! – If you are looking for a repair shop that guarantees their work for a year, charges a fair price, and returns your car when promised then this is the place for you! We have been using the folks at Frantz for over 4 years now and have never had a problem. Only once did we ever need to return for warranty work, and they took care of it - no questions asked. No unnecessary upsells, no hidden charges, and no greasy steering wheels here.
The way car repair should be – Clean shop, outstanding customer service, and great mechanics. If you haven't yet found a mechanic you can trust, now you have.
WOW!!!!! – I lived in Cary from 1998 - 2004 and always used Frantz Automotive for all of our families vehicle repair needs. The people were honest, the car was always fixed, the vehicle's interior was always clean, and the prices were better than most.
I took a job in Maryland in the fall of 2004 but after 2 1/2 years there I couldn't take it any more and moved back to Cary. My Cheverolet Tahoe was due for an oil change and tire balance so I took it to Frantz Automotive for service like I always had.
All I can say is WOW!!!! I knew I would receive great service and my truck would be delivered as promised, but as I pulled into their parking lot I was amazed to find the old metal building they used to occupy had been replaced with an entirely new facility. And what a facility it is! If you haven't seen it yet you must. It is truly amazing. The folks at Frantz Automotive had set the standard for what auto repair and service should be like a long time ago. Now they have set the standard for future redevelopment in Cary's downtown area.
Oh, and the surprising thing was the oil change still cost the same as it did in 2004. Unbelieveable.
Best repair shop I've ever been to! – Not only do they greet you with a smile and remember your name, they take the time to explain what your car needs, how much it will cost, and how long it will take. The waiting room is very comfortable. They even have tables and wireless internet so you can work while they work on your car. We have never had any kind of issue at Frantz Automotive. The car is always fixed and the bill is always what they said it would be. We just bought a new Lexus and while the dealer gave us all kinds of "incentives" to come back to them for service, we'll be bringing her to Frantz Automotive. We trust them.
The most professional repair shop ever! – The check engine light in our minivan came on the other week so we brought it to Frantz Automotive to have it checked out. They diagnosed the problem as a defective catalytic converter. Then to our amazement they informed us that this problem would be covered under the manufacturer's warranty and that we needed to make an appointment to see the dealer where they would fix it free of charge - which we did. Frantz Automotive saved us over $600.00!!!!!
Frantz could have neglected to inform us of this warranty, and simply charged us to fix the problem, but they didn't. They are honest people and have our business for life.
Best Shop in Cary Hands Down! – A friend reccomended I try Frantz Automotive and I'm glad they did! My Acura had been to 4 shops - including the dealer - and no one could fix it. I had the fuel pump replaced twice, a new relay, some harness thing, and numerous other "fixes" but after 3-4 days the same thing - car wouldn't start.
Frantz checked it out, called me to explain I had a bad ground and repaired it. It's been 2 months now and the car starts every time. Total bill at Frantz Automotive for a fixed car was $122.54. Total bill at other 4 shops for a not fixed car was $1345.97.
Give them a try, I'm glad I did!
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