Cary >Pit Stop
no longer trust them.
have been going to pit stop for a good while, but the service and wait time is getting absurd. the last time I had my car in for service, one of the techs lied to me, saying my car was being worked on, and would be ready soon. I went to pick-up my car later, it had not even been looked at!!!. I noticed while standing around waiting, this same story was being told to people when they called about cars.they have more bussiness than they can handle, and the professionalism and quality of service is dropping.
they take WAY too long anymore, and not worth the trouble. I live close by, but don't want to deal with them anymore.
AVOID LIKE THE PLAGUE!. Unless you have an endless amount of time, & really like hanging out in a waiting rooms looking at year-old magazines & eating stale nabs, take your car elsewhere. Tim is good at building trust the 1st couple of times, but it's all downhill from there. Maybe he's OK for oil changes but if you need a real repair done, all he will do is waste your time and money. You will have to take your car back 2,3, & 4 times to get him to finish a job, & whenever he says it'll be ready in 2 hours, add 2 days, or maybe 2 weeks.
Best place to take your car for service. Period.. You can't put a dollar figure on the trust that I have for Tim and his employees. I have been a long time customer with both routine and complex issues and he has always delivered with sound advice and quality work. If he tells you something needs to be fixed or replaced he's not trying to make another dollar, it needs to be fixed or replaced. I have sent him friends and family members and all have been completely satisfied. He works on all make and model cars I believe, as I have two foreign cars and he's changed the oil, and put on new brakes amongst other things. We all know how crucial it is to have a trustworthy mechanic and the Pit Stop exemplifies that.
Always had good service from personable people.
I've been using them for oil changes and small repairs for two years and been very pleased. I stand and watch everything and haven't been dissatisfied. I like the fact that I can get oil and a filter and not have to pay for all the unwanted extras that other places foist off on you. They do exactly what I ask and don't try to snow me with "needing" unwanted items, like many shops do to us women. They have busy times of day, so it pays to find out when these are and go at off-peak times. They are quick with oil changes and answer questions. I haven't had any large repairs. But consider that everybody is going to have some errors, and usually only angry people write reviews, not the thousands of satisfied customers. I highly recommend them.
Excellent local shop! More than just an oil change/inspection..
Been using PitStop & Tim the owner for years now. Always professional, and accommodating.
Unlike some other shops, he tries to actually only do what is required to fix the car. I have a mechanical background, and have worked at dealerships, and know they often sell you everything that could possibly cause the problem to insure they fix the first time. This is ok, if you are made of money, but Tim tries to do right by me every time. Have I taken my car back for the same "engine light"? Sure, on the first trip, he cleaned the problem area, hoping to fix the issue inexpensively. On the second trip he replaced a part, and didn't even charge me labor.
I like knowing the man in charge, rather than a order writer at a dealership. He is accountable, and good.
Most quick oil change shops are very limited. But PitStop can do more than most, and his business is busy because of it. If you complain because a manufacture doesn't stock parts and he has to wait, or because a 10.5 hour labor job may keep your car several days, you simply don't understand the auto repair business.
Do mechanics make mistakes, drop bolts, etc, sure.....we are all human. Incompetent? Hardly.
Try somewhere else - they're too busy for you & it's not worth the wait..
When we first took my husband's car in for repair, we were very impressed with the service & honesty we encountered. They couldn't do the repair & referred us to a place in Raleigh that did a great job. So when my car started having trouble, we took it to him. I have a foreign car, so he said it'd be at least a week to get it fixed due to needing a part.
During this time, I referred a friend to them & he had a "simple" fix that they said would take 2 hrs, but 8 hrs later he's waiting & finds out they couldn't do it, but didn't call him to let him know.
I called near the end of the week's end to get an update & found out the part still wasn't in. This went on for another week - almost at the end of the 3rd week before *I* called & found out it was finally ready. This repair was about $120 (plus 3 weeks w/o a car).
About 2 weeks later, a new problem pops up with a warning light, so I take it in. They do a quick check over while I wait for an hour & say it was just my gas cap not on correctly that caused the warning light to come on. Happy that it's no real issue & they don't charge me to check it, I drive it a few days later to Charlotte. First my battery dies twice on me for no reason & that same warning light comes back on and this time flashes (checking the manual shows that this is a HUGE issue that couldn't just be a gas cap thing). My father & husband do a temporary fix so we can get home, then I take it back to Pit Stop. They didn't want to see me (said so), so I asked for someone who could help if they wouldn't. He asked about the problems and we explained it, so then he said he'd take a look at it and call me. This is 3 days ago, today I call to see if there's any update and find out that I have to get new spark plug wires and a new battery and it'll be "at least" another $250 to fix it. I'm not sure if they are just too busy or what, but it really does take forever to get anything done and they never call you when or like they say they will.
AVOID AT ALL COSTS. we always took our cars to Tim @ pit stop. however, lately, it has been taking so long (2 days) to fix something that is run of the mill. i had my engine transmission flushed and it took a whole day (we dropped it off afternoon before closing and picked it up 2 days after). it is ridiculous. the latest one was my engine water pump broke and had to be replaced. his assistant dropped a bolt in my engine and nobody called us to tell us that the car will not be ready. when we did call, we were told it was because the part they got was defective. when confronted why it's taking so long, that is when Tim admitted that his assistant dropped a bolt and cannot locate it. he said he could drop the pan and get it but it takes a lot of work. WHAT???? A LOT OF WORK? IT WAS YOUR FAULT YOU GOT THAT BOLT IN THE ENGINE, WHY DO OI HAVE TO LOSE TIME OFF WORK AND SUFFER???? DO WHAT YOU HAVE TO DO TO FIX YOUR MISTAKE! trouble is, Tim got so big that he is jumping from one car to the next and answering phones. the assistants he hires do not look like they know more than changing the oil! NO, THIS IS THE LAST TIME. NO MORE WAITING. he did not even have the decency to apologize! like it was our fault. it was all i could do not to scream bec he is holding our car hostage, i cannot do anything but wait. so BEWARE. you will wait a loooong time. maybe not the first two times since he is still courting your business, but repeat customers like us get treated this way??? i would have given no star if possible. this is just not the way to treat loyal customers.
The Pit Stop in Cary.
Here is my story.
We dropped off our car to have the clutch plate replaced. Was told it was 10.5 hour job, got the car back four days later.
1st time we went back because they didn't install the dust cover on left wheel correctly.
2nd time we went back they had a tab that was sticking out into our rotor on the left side, damaged it, they had to replace rotor.
3rd time we went back car was making noise again. He told us the hub assembly was going out and it would by $200 on top of the $900 we had already paid.
We gave up and took our car to another mechanic down the street. The guy calls us and tells us that they cross threaded the cv axle nuts
which damaged both sides of our front axle and destroyed both of our hub assemblies. It was $830 to fix it.
Stay away from this place. We aren't sure how to proceed but I'm thinking about taking them to small claims court over this.
Completely incompetent mechanics. How did a clutch plate assembly fix turn in to $2000 in repairs????!!!
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