Modern Service

Great Little Shop!. If you're like me, you always have a sense of hesitation when you decide to check out a new mechanic shop. Even if you know your way around a car, you can still feel condescended to when talking to professional mechanics. Well...not at Modern Service! From the time I walked in the door, I was treated as though I'd been going there for the past 30 years. Everyone I spoke to was knowledgeable, friendly and HONEST.

I've never felt like Modern Service has tried to B.S. me. In fact, I recently had several repairs done and someone at another mechinc told me that I had several other problems with my car. Well, the guys at Modern Service checked behind the other mechanic and told me that there were some things that may need to be serviced/repaired later down the road, but tha tthey weren't urgent. I could tell they didn't just care about doing as many repairs as possible just to make a buck.

Overall, I give this place 5/5 stars.…

My advice: DON'T GO THERE!!!. I went to Modern Service because my car's check engine light was on and when I went to another shop for inspection, I was told that there maybe a leak somewhere in my car. I'm not really educated when it comes to cars so I figured I could go to Modern Service since it was close by and they'd be able to check and let me know what I need to do.

I get there and talked with the older gentleman behind the counter and he tells me that he will "check on it first to see where the leak is" so I asked him specifically how much it will cost for him to do what he need to do or if there is a problem, how long it would take him to figure it out...He tells me that he will personally take a look at it first and it should take about 20-30min. then he will let me know if there is in fact a leek how much it would be for repair.

Another guy finally gets to my car 30min later and I guess he started working on it...An hour and half later, another guy comes up and tells me they are still checking for a leak. Minutes go by and he comes back to tell me that they didn't find a leak but there were two parts that they couldn't get to and he was going to order the parts anyways and it would cost me $500.00. Then, he proceeded to tell me it will cost $90.00 or so for the labor they did for that hour and half.

You can't imagine how upset I was. And the guy that I spoke with originally tells me: "yes, remember I told you that it would take an hour and you would be charged for labor...??" I may not know about cars but I know when someone is trying to take me for a fool... I was so upset!!

I told the guy if I had known he was going to make me wait for an hour and half to check on a leak that may or may not be there and charge me 90-something dollars I would have walked out along time ago. I told him I will NOT pay a dime... I don't have that kind of money laying around and if he thought that he was going to charge for for something that was suppose to take 30min max it was NOT going to happen. So, he had no choice but to give me my car keys so I can leave...

People, be aware!! These people have no problem taking advantage of you. They will try to get what ever money they can out of YOUR hard-earned money. My advice, DON'T GO THERE!!!…

Good Reputable Shop. I'm new to the RTP area and had to find a shop to do some work on my car. Based on the reviews here, I decided to check out Modern Service. I have in the past, done a lot of work on my own car, so I have a good idea of how much parts and labor should cost. They charged a fair price for the work performed and were willing to use some parts that I had bought from a wrecker. Some shops will put up a lot of resistance if you want to supply your own parts, so I appreciated that.

After I got the car back, it developed a minor problem that may have been related to the work that had just been done, but there was no way to tell for sure. I took my car back in and they did the repair for free. To me, this is a classic example of how a good reputable shop operates. They could very easily have said the problem was not their fault and charged me 2 hours labor but they did it all for free, just to be on the safe side. Also, since I'm into fixing cars, I like to see what's going on during a repair and the mechanic didn't mind me nosing around a bit while he worked. I could tell he know what he was doing as he zoned right in on the problem and got it fixed up quickly…

Fan for 26 years. Been using Modern Service ever since moving here in 1984. Ownership even changed and I've seen no downgrade in service. They always fix the problem and don't jack up the price by finding something else wrong. Plus, when there's nothing wrong they won't gouge you. I'm even comfortable sending my wife there with car without having to check up on them.

Thanks for many great years of service.…