Cary >Roman Skin & Body Therapy
I have been going to B Roman for over five years and have had a variety of services throughout this time. Betty and her staff have always been welcoming and professional. I drive one hour each way and will continue to do so and would recommend B Roman to anyone!
I have been a client of Betty's for
over 16 years, and would never go anywhere else for a bikini wax! She is professional, and knows how to wax sensitive skin such as mine. I made the mistake ONCE of having someone else perform my bikini wax, and left bruised and with a horrible rash!! Betty and her staff are professionals, and well established long time merchants of the Cary area.
I am a long time (over 15 years) client of B Roman Skin and Body Therapy. The experience I have is wonderful each time I go. Betty uses only the highest quality products and techniques to provide state of the art skin care, while providing the relaxation and rejuvenation needed for an elegant spa experience. I would never consider any other skin care/spa service provider. I lead a busy hectic life and my treatments there leave me feeling relaxed, refreshed and my skin glowing!
Best Skin Care in the Triangle.
Roman skin and Body Care is the place to be if you want to receive exceptional skin care.
I have been going there for years and the staff has always been professional and friendly.
Betty is very professional and very through. I have sensitive skin and she has made my skin glowing.
She gives a wonderful facial and is very knowlegeable on all the products. I highly recommend her to everyone.
I leave there feeling beautiful and with a sense of well being. Everyone should have this experience. Can't say enough!!.
Poor customer service!. When I arrived, the receptionist was on the phone with her boss. Instead of greeting me, and delaying her call, she continued to run down the entire day's list of clients. AND, she commented negatively on one in particular, making snide remarks! Only when I made a motion to walk out the front door did she cut her phone call short. Unfortunately the experience went down from there. The "spa" manicure and pedicure ($100) was marred twice before I even left the spa, and I ended up removing the polish from my toes myself before my big evening. It was far from luxurious....nothing special at all and in fact somewhat rushed despite the fact that I was the only person in the entire spa at the time. The manicurist was chatty, pleasant, but inattentive to details. I have patronized the less expensive walk-in nail salons with much better success. I won't be returning, nor will I purchase gift certificates for friends from this establishment. I honestly don't know how they stay in business.
I had my first massage ever, with Ester. I was a bit nervous because I didn't know what to expect. She was SO friendly, she put me at ease right away. She answered all my questions, without making me feel silly for asking them. She explained to me what she was doing, and how the my muscles would respond.
I have had pain in my neck and shoulders for years, and a constant headache going on 3 weeks. After this one appointment, my headache is gone and I can turn my head much farther than I could when I came in! My neck and shoulders feel incredible. I will be back and I will tell everyone I know to visit!
Thank you so much!
Great Massage. My massage at B Roman was like a dream! The staff was very friendly and treated their clients with respect. I will definitely be back again!
AN EXCEPTIONAL MASSAGE!!. This is the first time that I have rated a business on this site, but I felt compelled after receiving truly the best massage ever from Wendy at B Roman Skin and Body Spa. My appointment was rather last minute, but they were able to fit me in. She spent time to discuss my expectations and needs that I had and was able to address my issues better than I could have anticipated. I have suffered from migraines and neck & shoulder tension for such a long time that I felt like some relief might be possible, but never thought that I could feel as good as I did following the massage. I feel she totally customized the massage just for me! You can tell that Wendy loves her work and cares for her patients. I will recommend her to neighbors and friends and now to all of you as well.
Nice Spa, but Poor Customer Service.
I made a first time waxing appointment at B. Roman's. When I arrived, the receptionist told me I didn't have an appointment and called the other location to see if I had made an appointment at the wrong place. After a few minutes of going back and forth, she finally discovered that my appointment had been made under another client's name. Finally, almost 20 minutes after my appointment time, she takes me back to meet the esthetician. While I was aggravated about the circumstances, I appreciate the receptionist's kindness throughout the ordeal. She attempted to resolve the situation the best way she could. She apologized profusely for the mix up. However, when I met the esthetician, she seemed annoyed by the circumstance and acted as if it was my fault. She was very negative and unfriendly while performing the service, telling me how the previous waxer did such a poor job and she would need months to undo the mess. I felt the appointment was very rushed because the confusion at the front desk had caused a back up of clients, since waxing appointments were scheduled every 15 mintues.
Apart from the lacking customer service skills, I was fairly pleased with the wax job. My main complaint was that she did not tweeze the short hairs left behind when waxing my brows. So, I had to tweeze them whenever I got home. The shape of my brows were exactly what I wanted, and I do believe that she is an experienced and capable esthetician. I simply wish that the services I was paying for were not cut short because of a front desk mix up. Maybe they should allow more time between appointments to allow more flexibility.
Truly was bliss. Wonderful spa package included massage and mani pedi. I was treated very well and really enjoyed it. The massage therapist, Gretchan, was very kind and had a good touch. I hold a lot of stress in my neck and she really relieved a lot of that. The manicure and pedicure was awesome. The mani actually lasted a whole week, which I have found is not the case with most manicures I have received. The manicure was what really made me want to give the place 5 stars. I can't remember the nail technician's name, but again, she did a great job.
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