B Roman Skin and Body Therapy

04/14/10

Poor customer service!

by MSmith1 at Citysearch

When I arrived, the receptionist was on the phone with her boss. Instead of greeting me, and delaying her call, she continued to run down the entire day's list of clients. AND, she commented negatively on one in particular, making snide remarks! Only when I made a motion to walk out the front door did she cut her phone call short. Unfortunately the experience went down from there. The "spa" manicure and pedicure ($100) was marred twice before I even left the spa, and I ended up removing the polish from my toes myself before my big evening. It was far from luxurious....nothing special at all and in fact somewhat rushed despite the fact that I was the only person in the entire spa at the time. The manicurist was chatty, pleasant, but inattentive to details. I have patronized the less expensive walk-in nail salons with much better success. I won't be returning, nor will I purchase gift certificates for friends from this establishment. I honestly don't know how they stay in business.

• Pros: uncrowded
• Cons: wait time; manicure skills

05/21/09

AMAZING Massage!!!

by Apple2 at Citysearch

I had my first massage ever, with Ester. I was a bit nervous because I didn't know what to expect. She was SO friendly, she put me at ease right away. She answered all my questions, without making me feel silly for asking them. She explained to me what she was doing, and how the my muscles would respond.

I have had pain in my neck and shoulders for years, and a constant headache going on 3 weeks. After this one appointment, my headache is gone and I can turn my head much farther than I could when I came in! My neck and shoulders feel incredible. I will be back and I will tell everyone I know to visit!

Thank you so much!

• Pros: Easy to find, Plenty of Parking, Friendly Staff
• Cons: not much room to sit and relax while waiting

01/23/09

Great Massage

by Chris887 at Citysearch

My massage at B Roman was like a dream! The staff was very friendly and treated their clients with respect. I will definitely be back again!

• Pros: Service,staff,location.
• Cons: none

08/01/08

AN EXCEPTIONAL MASSAGE!!

by bwll at Citysearch

This is the first time that I have rated a business on this site, but I felt compelled after receiving truly the best massage ever from Wendy at B Roman Skin and Body Spa. My appointment was rather last minute, but they were able to fit me in. She spent time to discuss my expectations and needs that I had and was able to address my issues better than I could have anticipated. I have suffered from migraines and neck & shoulder tension for such a long time that I felt like some relief might be possible, but never thought that I could feel as good as I did following the massage. I feel she totally customized the massage just for me! You can tell that Wendy loves her work and cares for her patients. I will recommend her to neighbors and friends and now to all of you as well.

• Cons: A little tough to find in the plaza

05/16/08

Nice Spa, but Poor Customer Service

by prettyx0pink at Citysearch

I made a first time waxing appointment at B. Roman's. When I arrived, the receptionist told me I didn't have an appointment and called the other location to see if I had made an appointment at the wrong place. After a few minutes of going back and forth, she finally discovered that my appointment had been made under another client's name. Finally, almost 20 minutes after my appointment time, she takes me back to meet the esthetician. While I was aggravated about the circumstances, I appreciate the receptionist's kindness throughout the ordeal. She attempted to resolve the situation the best way she could. She apologized profusely for the mix up. However, when I met the esthetician, she seemed annoyed by the circumstance and acted as if it was my fault. She was very negative and unfriendly while performing the service, telling me how the previous waxer did such a poor job and she would need months to undo the mess. I felt the appointment was very rushed because the confusion at the front desk had caused a back up of clients, since waxing appointments were scheduled every 15 mintues.

Apart from the lacking customer service skills, I was fairly pleased with the wax job. My main complaint was that she did not tweeze the short hairs left behind when waxing my brows. So, I had to tweeze them whenever I got home. The shape of my brows were exactly what I wanted, and I do believe that she is an experienced and capable esthetician. I simply wish that the services I was paying for were not cut short because of a front desk mix up. Maybe they should allow more time between appointments to allow more flexibility.

• Pros: Competetive Pricing
• Cons: Customer Service, Scheduling