06/13/09

Don't bother

by Luv2knit

Hope the lady working on Saturday afternoon was only weekend help. NO customer service; however, the yarn selection is awesome.

• Pros: Good selection of yarns
• Cons: Service

06/02/09

Great for Yarn, not for Lessons

by tradmer

A free knitting lesson came with the yarn and needles, but the instructor was very short with me when I didn't catch on right away. Plus she kept just TELLING me what to do, and didn't DEMONSTRATE what to do with her own needles. I'm a visual person and the fact that she kept barking out commands at me, for instance, "Put the yarn BEHIND the needle", was very confusing and unhelpful. She kept repeating, "No, BEHIND the needle. BEHIND the needle." I obviously wasn't catching on and she should have tried a different way to teach (for instance showing me?). I felt like a little kid being reprimanded.

• Pros: Excellent selection of beautiful yarns.
• Cons: Knitting lesson not so excellent.

01/04/09

Most helpful service I ever received

by knitsforfun

I just received FANTASTIC service at this store. I went in few days ago to purchase some needles with which to make socks. The owner sold me the needles, and told me that if I had any trouble, just come and see her. Yesterday, I was there for about 2 hours getting a private lesson on these socks. I couldn't believe it!! She couldn't have been sweeter. While I was there, her associate helped another customer with her knitting as well. When Carol, the owner finished helping me, she encouraged me to return if I got stuck again.

I will be a dedicated customer for life now. They have a phenomenal selection of yarns, and great service to to go with it.