Cary >Food & Dining > Kabuki Japanese Steak House
Do not eat here! The food is by far the worst of any Hibachi place in the Triangle area. The hibachi salmon came out smelling extremely fishy and rotten, and when I informed the server she walked away, came back, and informed me that the manager would give us half off since I already ate the rice. The manager never topped by to apologize. When I went up front to complain to the manager, he insisted that the fish was fresh and that since the rice was eaten the best he could do was half off. This is terrible customer service and it lost the restaurant a hibachi loving customer!
Very disappointed in the lack of
service provided. I made reservations 9 days prior to our office outting. I specifically requested seating for 25 persons for 7:00pm. We arrived about 6:45 and was not escorted to our table until 7:25. To our surprise the room reserved for my group could not comfortably seat 25 persons. Additional chairs had been
"stuffed" at the table. I asked the waiter if she was sure 25 people could fit and she chuckled and said, "yes, but i'm not sure how comfortable you will be". We asked to speak with the manager. We informed him of our concerns and disappointment regarding seating. It was clear that he did not care. His attitude was that of "oh well". I couldn't believe what was happening. Not only had I made reservations well in advance, I also called on two other occasion (including the day of) to confirm.
We politely asked to sit someplace else, and he split the group up in two separate rooms. I was so upset, but already we had waited almost an hour by then, and I didn't know of any other place that could accommodate us on such short notice. My group was so disappointed... Never once did the manager stop by our tables to ask how things were going, and he never apologized about the inconvenience he had caused. It's obvious that "customer service" is not very high on this establishment's priority list. BE CAREFUL WHEN PLANNING SPECIAL OUTTINGS, you may want to be sure they understand exactly what your expectations are.
Love this place. My wife and I go here a couple times a year and we love it. Normally we'll sit in the bar area and eat sushi. It's always great! Love, love, love it!
Needs a lot of improvement. I ordered the steak and shrimp combo. It was mediocre. Also, a Japanese Steak House should not be using frozen baby shrimp in its main courses. This ruined my meal completely. The shrimp appetizer (2 shrimp) was much better. The thinly cut rib-eye was unremarkable and could have used more seasoning. This place is a value for the money if you don't mind less that great food. The chef was entertaining and the service was good the night I was there. The food was just so-so.
Great food, wonderful staff!.
Despite having read terrible reviews for Kabuki on this website, I decided to go there with a few of my friends for our annual Christmas party.
We were seated in a charming room with a warm atmosphere and were attended to immediately. The wait staff was very friendly. When the chef arrived, he started talking with us and performing tricks with his cooking utensils. The entirety of our experience was thoroughly enjoyable, the food was excellent, and I will most definitely be going back to Kabuki for future events.
The best Japanese Steakhouse ever! Great place for
bringing in guess and family. Got lots of private rooms
and great atmosphere.
The best restaurant ever. Was my first time. I didnt know what to order, and the server was very friendly to show me what are good. They have so many good foods and drink. I ordered some sushi. I bought one and got another one free. Tasteful. How wonderful it was. Dont think, just go there. A+
I love this place. I dont know why the other rate too low. The food is delicious, the habachi show is so wonderful, the chefs are skillful and funny.
Great place to have the great foods and great service. Highly recommend.
Didn't want food poisoning. Their grade is a 91...need I say more?!?
Go to Hibachi Express or any other restaurant instead.
This is the first review I've written which should tell you how horrible their food was. On a more positive note, their Sushi may be wonderful since it's not cooked. My mistake was ordering their Hibachi Ribeye and Hibachi Chicken takeout.
1) The salad was mostly yellow lettuce.
2) The soup had no taste.
3) I ordered ribeye medium rare. I received thin strips of flank steak that were well done and not seasoned.
4) Their fried rice was completely dry.
5) The onions were OK.
6) Their noodles were OK, but probably only because everything else was horrible.
7) Their chicken was almost as bad as the beef - extremely overcooked and not seasoned.
If you want to try this place, hurry. I doubt they'll be in business much longer unless this place is just a front for laundering drug money.
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