Cary >Bridal Gallery At Mac Gregor
Very dissatisfied with my experience..
This review is actually for their other store: BRIDAL BOUTIQUE OF NORTH CAROLINA in Cary. I just don't agree with their policies.
For brides looking to purchase your gowns or bridesmaid dresses here: DO NOT GIVE THEM YOUR MONEY.
I first visited last week to check out their variety of bridesmaid dresses for my wedding coming up next year. I found it odd that they did charge a "registration fee" of $20 just to try on dresses---keep in mind I already bought my wedding gown 6 months ago so I only needed to look at bridesmaid dresses. Foolishly, I went ahead and paid the fee because they said it can go towards my future purchases. UNFORTUNATELY, that's not the case. I returned this week to ask about some accessories and a color swatch (which was already overpriced at $15). I wanted to make the purchase with my ridiculous fee from the week before. Not only did the owner refuse me but even after I tried to bargain by offering to purchase a number of accessories in addition to the swatch, she just kept explaining that I was "told already" that the fee only went towards bridal dresses--which I was not. After going back and forth for quite awhile, I finally left feeling disappointed, cheated, and incredibly dissatisfied.
I never raised my voice. I was perfectly reasonable. I originally wanted to purchase bridesmaid dresses from the shop-----but after all that, I will never step into that store ever again. All I wanted was a color swatch to be sure about what I was ordering. The owner, an older Indian woman, never gave me her name (instead, told me to take a business card that conveniently lacked her name) and was very rude and walked away from this discussion. The entire time I felt like I was talking to a recording of what their policies were, over and over and over again. She was cold, insistent, unfriendly, and unreasonable.
For all you brides out there, it's already so difficult to plan a wedding let alone pay for one. The industry would be much better off without business owners out there like this that only cares about taking your money.
It's a shame that the only bright spot there were the salespeople who were helpful and far friendlier than the owner--go figure.
Worst shopping experience ever. I would not recommend this place to anyone... EVER! Weddings can be stressful enough as it is and dealing with the terrible customer service and rude, awful attitude of the owner at the bridal boutique is unnecessary stress. She committed to making alterations to my bridesmaid dress and when I arrived on the designated date, she looked shocked that I was there. She asked me to come back later and did not even apologize for the fact that it wasn't ready. I explained to her that I don't live nearby and didn't have much time wedding to make another trip to the boutique. She stated it would take a couple of minutes and this turned into a two and half hour delay. When she first handed me the dress there were strings coming off at the top. I paid extra to have it steamed and there were visible wrinkles in the front and back of the dress. Supposedly it was steamed three times but there were still wrinkles when I left. I left the store to run an errand, since it was taking so long, and she called the bride to ask her to pick up the dress because I wasn't happy with the work she was doing. Who does that? I wasn't even arguing with the lady. Terrible terrible service.
Wonderful Experience!! So excited about my dress!!.
Bridal Gallery was an amazing find! I had looked everywhere for dresses and had absolutely no luck. I had a lot of specifications because I wanted something that was a current style but also wanted something with straps and didn't look too old. Bridal Gallery at the best selection by far from all the places I tried. They have tons of dresses in the store for you to try on and in a lot of different styles as well which makes it easy to compare different styles on your body type. I found the PERFECT dress! It is true that they charge $20 to try on. But, I was able to actually go through the dresses first to make sure I actually found stuff I wanted to try on--and the money went toward my dress when I bought it, so I didn't really care bout that...
My dress came in about two months ago, and I just had my last fitting at their new sister location on Cary Parkway and Tryon. The whole alterations process was hassle free. I was even able to get a veil made from them to match my dress! I'm so excited and so thankful to the excellent staff there for making this experience enjoyable!
I hate writing reviews but I noticed a couple nasty ones and I had a good experience so just my 2 cents....
1) super selection...lots of dresses and lots of designers in one place
2) pretty great prices...I looked around and didn't find anything cheaper for the dresses I liked
3) yes they charge to try on...but they are up front...tell you about it, let you look to see if you want to try something on before charging and give you the $ toward your dress...
4) In life...what you give is what you get back...so if you treat the sales associate like crap...she's not gonna treat you like a queen...that's human nature. so just be nice people.
I had a great experience...found a dress for myself, my mom and my bridesmaids without a lot of hassle and without spending more than I had planned..
If zero stars was an option, I'd give that.
My mother drove in from out of town in order to go wedding dress shopping with me. She got in earlier than expected on a Wednesday around 5 pm so we thought we'd try one or two shops near my apartment in Raleigh. I called the Bridal Boutique on Hillsborough and asked if it was possible to come in that evening. They said yes but that I had to go to the store in Cary (Bridal Gallery). (I am unsure if Bridal Boutique is closed, if the owners are doing business exclusively out of Bridal Gallery in Cary, if they were too busy that night at Bridal Boutique, or what)
My mom and I drove the 25 minutes over to Bridal Gallery in Cary. When we got there, we were told there was a $25 trying on fee! I have never heard of anything like it. You can test drive a car for free. You can try on clothes in a store for free. It was hardly like my mom and I didn't look like we were in the market for a wedding dress. I was shopping that evening and the next day and I was planning to buy a dress (and in fact I did---at the Burlington Bridal Mart the next day---which is where everyone should go because they were so nice and had a TON of selection and great prices---but that is for another review). My mom walked around the store and found a dress hanging up that looked exactly like everything I had been looking for (long lace, not strapless). She asked the lady at the front if she could make an exception and let me try on just this one dress without paying a fee. The answer was no. Then another lady (heavier, middle aged, Indian or Pakistani or other southeast asian) came out and said she was the owner of the store. The dress my mom had found did not have a tag on it. My mom asked who made it and we were told that she couldn't tell us that unless we paid to try it on! WHAT?!!? Every other store is ADVERTISING their designers. My mom asked what it cost (because if it was a deal then maybe it would be worth the $25 trying on fee) and the owner said it hadn't been priced yet but would be between $1300 and $1800. I'm sorry but there is a big difference there lady. Also, your prices are steep---you really expect people to commit to buying from you (she credits your $25 towards the dress if you buy one) without first being able to shop around and try on dresses?! My mom then tried to look in the dress to determine whether it was made with polyester lining or silk lining (again, to decide whether or not this dress was even worth trying on) and the sales lady literally ripped it from my mom's hands. I have never been so shocked at the complete lack of customer service in my entire life. Oh and it wasn't that they were busy---there were three employees in the store (including the owner) and NO other customers. (Also it was not a Saturday, literally, there were no other customers who my trying a dress on would take attention away from.) My mom got very frustrated and started to say that she thought this was completely unreasonable and that they should have told us that on the phone before we braved 5 pm Wednesday traffic to get all the way to Cary, but I told her to calm down, this was a happy shopping visit and I wouldn't let one bad store ruin our shopping. We'd just leave a review online explaining what happened and we'd go spend my $1500 dress budget at another store.
Horrible!. I would rate zero or less stars if it would let me. This place is absolutely awful. It used to be under different ownership and I had a great experience when I went for a friend's wedding a few years ago, but the new owner is rude, dismissive and generally horrible. They charged me a $20 fee to try things on, which I paid for one of my bridesmaid's to try on one dress that I had seen in there before and was exactly what I wanted my maids to wear for my wedding. When I tried to order the dresses, they style, fabric & color had been discontinued by the designer (and has been for a long time). I confirmed with the designer and when I went back to ask for the $20 fee back since they told me that I could order the dress in that style, color & fabric (and had a sample), they refused and said it was my problem because I didn't want that dress (even though it cannot be ordered from the designer). The owner was rude and dismissive and even walked away from me when I was talking to her. The owner said she would have to call and confirm that it had been discontinued & I told her to call right then since it was during the designer's business hours. She picked up the phone and pretended to call and then told me they were closed. I would not recommend this place to anyone - do not waste your time or your money here.
Rip Off. You have to pay $20 to try on a dress whether it is for the bride, bridesmaids or mother of the bride and if you don't find something you like they keep your money. You can't even use it towards an accessory. WHAT A RIP OFF.. who does that? No one was even around to help and we had to try things on in a back room filled with price reduced dresses. Go to Smithfield to Carolina Bridal World and see the difference!!!
Couldn't be Happier!. Amazing! I went back home from PA to visit my mom and went to the Bridal Gallery with her. I had spent months looking around and had not found anything close to what I was looking for. This gallery was a godsend. Not only did I find a dress I absolutely adore, the owner was able to make a bolero jacket to go with my strapless gown! Now my mom is happy that my shoulders are covered and I'm thrilled with the day my dress looks and fits.They were so accommodating since all my fittings had to be scheduled around my travel plans to NC. I picked up my dress this week and couldn't be happier with the whole experience!!!!
Bride Beware!. Stay away from this place. The owner has no sewing skills at all. Will promise you the world and delivers you cr*p. Do not let her touch your gowns. Go somewhere else. You will be much happier.
Horrible Customer Care and RUDE!!!. There are no polite words that I could use for the owner of this store. She is rude, inconsiderate, appathetic, and nasty. I went with my best friend to buy her wedding dress and the service and the way we were treated was HORRIBLE. If you're getting married....find another place to go where they care about your special day. These people CLEARLY DO NOT.
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