Cary >Women's Clothing > Bridal Gallery At Mac Gregor
107 Edinburgh South Dr Ste 123, Cary, NC | Directions 2751135.736764 -78.797926
STAY FAR AWAY!!!! – Honestly, worst customer experience ever. We were greeted by a woman telling my mom and I that you had to pay $20 JUST to try on dresses- I have worked in bridal and that is RIDICULOUS! After that, no help at all- no questions about what I was looking for or when the wedding was. My mom and I looked around for a while and no one approached us except for the same girl a few minutes later who said, "I'm sorry for more bad news, but we close in 18 minutes." REALLY?!? I am about to make one of the most important purchases of my life, and that's how you respond?!
Please, stay away- they have some pretty dresses, but not only do you have to pay to try them on, they won't even tell you the designer of the dresses. I will be sure to tell anyone I know looking for a wedding gown not to go there!!!!!
Amazing!!! – I had an amazing experience at Bridal Gallery. I called them about 3 weeks ago with a couple dresses that I found online and in magazines and they told me the 4 they had. They also told me in advance of their 20$ registration fee. I was a little weary at first but decided to check them out because they clarified that I could look and didn't have to register to come by. Not only did the owner help me find the 4 dresses that I found online, she also took a look at the pictures of the dresses they didn't have and found drresses with similar bead work and style. I had them write down the dresses I liked and took my mom to help make the final decision. The consultants found all the dresses for me and they were very helpful and answered all my mom's questions, and she had A LOT of questions. We finally made a decision and I feel GREAT about dress and the service I got throughout the whole process! The selection at this boutique is so awesome, my mom found her dress there while waiting for me to change! I had a great experience and I hope you do too! Happy wedding planning =)
Just Plain Awful!!!!! – Unlike the previous review, these people did not help make my daughter's big day(or any day for that matter). I really wish we had known about the horrible experiences other people have had at this store so we would have stayed FAR away and saved our precious gas.
Not even the best bridal boutiques in the world eg. Kleinfield in NYC, require you to pay a fee to try on dresses....this place is a rip off...I do understand that the fee goes towards the purchase of your dress but if my daughter does not find a dress at this store does that mean we are out 20$ for something that should have been free??
Take your business somewhere you don't feel pressured to buy a dress, that way you can go to as many shops as you want, try on as many dresses as you want and even take pictures of yourself in them(another no no at the bridal gallery).
Helped make my Daughter's BIG DAY! – I'm new to the internet age and after reading some of the reviews here I was a little weary of my daughter's decision to take me to this store. But they had some of the dresses she found online and she insisted. I am old enough to be around the block now and understand that not everyone can have a great experience at every place. BUT WE HAD A GREAT EXPERIENCE. My daughter had looked through thousands of pictures online and wasn't really sure of what she wanted. The first day we were there, we probably spend over 6 hours and tried on over 40 dresses. Finally we figured out what she liked and narrowed it down to 10. They wrote down all 10 for the next time we came back. During our next trip, we also spent over 4 hours there and narrowed it down some more. I never felt like we were pushed to make a choice.
Everyone was polite and helpful. Weekend were a bit busy but I never left without having my questions answered. When the dress came in, they set up alterations appointments. During each appointment, the owner took care to help my daughter make decisions about a veil, shoes, an underskirt and even made her a matching purse from some extra fabric. She loved her dress and I loved the experience of helping her get it perfect thanks to Bridal Gallery.
Excellent Selection. Excellent Customer Service! – Such an awesome selection. I think this place has more dresses than the rest of the stores in the raleigh/cary area combined. They do have a registration fee of $20 but they put that toward the purchase of my wedding gown when I finally made up my mind. I was also able to come back 7-8 times with different people to help me decide. The bridal consultants were also very nice. They took a look at the gowns I picked out and then found some more that fit those styles so I would have more of a selection. They weren't pushy like some of the other people I have encountered. I also read some of the other reviews below and most of the bridal salons I have been to charge to do measurements for dresses that aren't being bought there. That's a standard thing for the wedding business I guess. I would definitely recommend checking this place out. It's worth the trip! I love my gown and my entire experience has been wonderful!!
What a rip off! DO NOT GO HERE! – This place is AWFUL!!! Do not go here! I went in to try on a bridesmaid's dress for a wedding I have at the end of the year. Since my bride is in VA, she wasn't registered there so I had to pay $20 just to register to try on the dress. You can get the money back if you buy the dress from there, but I will be ordering my dress from VA since that is where the bride lives so I would just be out of luck on that $20. I also needed to get my measurements taken and the owner told me that it would be an additional $20 to have my measurements take (just the bust, waist, and hips!) how crazy!?!? Since the bride doesn't live in NC, I asked if I could take pictures of myself wearing the dress so that she could see what it looked like and she said I wasn't allowed to take a picture of the dress unless I bought it. I didn't even bother and I would tell everyone to NEVER go to this place! They are such a rip off!
Not good. Not good at ALL! – I truly can not fathom how anyone walked in and out of this store and had a good outcome. I am completely convinced that any positive review of this store has been written by the owner or an employee. These people are rude and have absolutely no customer service skills.
I walked into this store with my friend(the bride) and was shocked when we were actually ignored...after looking around for at leased 20 minutes without ONE word from the sales associates we walked out. I quickly ran home to look them up on citysearch to find an plethora of bad reviews on here.
I am actually really glad they ignored us now because we may have bought a dress(or several) from them only to have something even worse go wrong.
There are SO many other bridal shops to go to around Raleigh that actually want your business...I strongly recommend going elsewhere.
We had a really good experience. – My daughter needed a dress for a cotillion ball. I found the Bridal Gallery at MacGregor via a search engine and noticed they had a great selection of bridesmaids dresses that would meet the dress code for the dance. I saw on citysearch the number of negative reviews and have to confess, I was very nervous about entering this place to find a dress with my daughter.
I sent my daughter and mother in law there first. They did pay the $20to try on dresses and were reminded that the $20 goes towards any purchase they make of a dress. My daughter and mother in law had been looking for dresses for weeks around this area and even out of state and the selection at this store was unmatched.
The attendants wrote down all the dresses that my daughter liked, so that I could bring her back to try them on.
No appointments are necessary at this shop, so we went back in on a Saturday afternoon. We were promptly greeted. They found the list of dresses my daughter liked, pulled them for me and greeted her b/c they remembered her. We tried the dresses on her and found just the right one! We met the owner, she was very matter of a fact, but she was not rude.
We received a call two days later to tell us that the dress we wanted did not have time to get back to us before the dance. The owner went out of her way to help us find some dresses that would work and invited us back in to try them out.
I cannot tell you how much we appreciated this owner and those that work for her. It really was remarkable. She was so kind and thoughtful. I was ashamed of myself that I went in there with my mind made up that it was going to be a bad experience b/c of the reviews on this website. After the time I saw the attendants spend with each customer, I can understand the $20 charge now to try on the dresses. Also, you need to understand, this was not a wedding gown. This was not a big sale for them and they went out of their way to help us.
This is a no-appointment shop. That means you are going to have to wait if you go in at a busy time. I would suggest calling ahead and asking when would be a good time to come in.
Also, I found that even when the attendants in the store were not spoken to kindly by other customers, that they still responded thoughtfully and with grace.
I am also taking into great consideration that people just came to this website to complain. There were a lot more happy customers in this store and I never saw anyone unhappy all three times I've been in there.
Lesson learned: reviews are helpful, but need to be taken as just reviews, not the absolute truth.
Thank you Bridal Gallery of MacGregor for being so great to our family. We appreciate you!
Worst service ever! Do not go there – I went there with my girlfriend who is getting married this August. This is supposed to be an exciting day for her, trying on her wedding gown. We started with a consultant when we go into the shop at 10am. When she found we are on a budget it seemed she dissappeared. I went to find her since we needed help and she was supposed to be looking for dresses for us. She was helping another bride in the expensive dress section. I guess she would get a bigger commission there. Upon asking if she was still helping us or if we should get someone else, she said we are just very busy. I commented I could see that but to let us know if we need to find someone else. As if I was bothering her, she stomped away grabbed the bridal dresses and looked for a dressing room. After not finding one, she put our dresses on a hook outside one so we were next in line waiting. As if this isnt all bad enough, another consultant comes over after about 10 minutes looking for a room for her bride. She tries to take the room we were waiting for, and I said, we are waiting for that room. Well she plopped her dresses right on the floor next to our room, grabs a piece of paper and puts her brides name on it. She then comes to ask us our name to join the list. I said, we are already ready for this room have been waiting and dont really need to be on the list. She insisted others have been there before us. Right before our faces she booted us out of the next room. At this point, it was such a BS experience for my friend and all of us, we walked out without even trying on a gown. She went to DAVIDS BRIDAL and met the most awesome consultant who helped her every step of the way and she bought her dress there and enjoyed the experience 100%. What a difference. To any bride out there, dont take these reviews lightly. I am not even the bride so no "bride stress mode here" but the horrible way my friend was treated, I would recommend to NOT go to this place.
Awful Service – Worst bridal salon out there. DO not go here.
They are rude, offer poor service, and will ruin your dress.
These people charge you to look at dresses, and then when it came time for my gown to be altered, the owner completely screwed my dress up. She altered it 21/2 inches too short, and the train was sewn together in parts. She claimed the train was like that when I purchased the dress, and then proceeded to rip my dress right in front of me with her bare hands, and said, "There, now it fixed". This owner is CRAZY and they will ruin your dress and take your money. DO NOT GO HERE. I am now having to get my dress fixed by a tailor and they are fixing my bustle the way I want it. The owner of McGregor Bridal gallery claimed there was only one way to do bustle, and it looked like complete crap. They should not be in the business of selling wedding gowns, and I foresee them going out of business with the other reviews I have read. Afwful, horrible experience. I hate to even give one star but it made me.
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